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August 2023 by Ana Gonzales
The worst store to go to buy clothes. The staff is very rude. The store's policy is stupid because you can't return your clothes and get your money back. Don't go to that store. ?
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June 2023 by Halle Celeste
If you enjoy having a good shopping experience, do not go here! Terrible customer service. Staff is rude and unprofessional.
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November 2022 by Maria Perez
The store manager jane is so rude to her employees after speaking with the associate I was informed that their manager makes them eat there lunch in the fitting rooms and that’s why there always closed, RIDICULOUS
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September 2021 by Joana Carvajal
Horrible customer service, cashier Cecilia was rude and doesn't know how to help out customers. Right now that there aren't any fitting rooms available, they only allow you to exchange items once and after that it's final sale- can't change it anymore, girl helping me out was super rude and not helpful, don't recommend.
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September 2021 by mariam yasin
Very rude customer service. I will never shop here again. They need to learn how to talk to customers!
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September 2021 by Renee english
Its an ok store with cute clothes but the prices are crazy way to high
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September 2021 by KeMa Chic
Horrible, Horrible, Horrible..the dressing rooms are closed due to the pandemic (which is understandable) however, due to their inability to allow you to try on their clothes, you would THINK they would adjust their exchange policy, however their SUPER SAVE A MANAGER Lese, Liece, Aliese (whoever she is) refuses to allow me to exchange a medium size dress purchased less than 24 hours ago for small today since it was purchased with store credit!Also, they only spoke Spanish when discussing my situation (although both spoke English directly to me) which was one of the rudest experiences I've ever witnessed.I will be contacting corporate.. I understand she doesn't want to lose her $12 an hour job, but this was just unacceptable behavior. This is what happens when you allow uneducated people in leadership positions. You lost a customer of 2 years, ill take my money elsewhere.
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September 2021 by Be A Boss Sis Business Network
This is NOT how you conduct business..Fitting rooms are closed and they refuse to adjust or make modifications to their exchange policy.They KNOW their clothes are CHEAP and the sizes all run differently.. allow people to exchange unworn/unused items as much as needed until your fitting rooms reopen! Nobody is trying to cheat you out of a $20 dress lol!! We are just trying to.find the right darn size!
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September 2021 by Cherrelle Lewis
YOU CANNOT TRY ON CLOTHES DUE TO THE PANDEMIC...ADJUST YOUR EXCHANGE POLICY!!I had to exchange an item that didn't fit, the second items didn't fit either..and THEY REFUSED TO LET ME EXCHANGE IT AGAIN!I eneded up buying 2 of the same dresses one a Med and one a Small because of their exchange plolicy!This store has poor leadership, someone should really looking into their store manager..shes immature and running off good customers.It's a little drive but Frenzi located 2401 S Stemmons Fwy, Lewisville, TX 75067, Music City Mall..has a larger selection of exclusive pieces at affordable prices. Wave is trash.
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September 2021 by markiya lewis
By far the worst shopping experience I've ever encountered...very disrespectful staff...manager is ill-equipped to run a store and should take cultural competency course.Do not encourage your staff to speak to you in Spanish about customers while they are standing right there. When you both are fluent in English. To talk about someone in another language IN THEIR FACE is extremely insensitive. I will never come back.YOUR FITTING ROOMS ARE CLOSED...MODIFY YOUR EXCHANGE POLICY..WE ARE IN THE MIDDLE OF A PANDEMIC! People don't have money to waste on stuff they can't fit!!!
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September 2021 by Majestic Chakras
BAD BAD BAD..... cheap clothes, horrible manager and rude cashiers. Save your time and money..also, their treatment towards African Americans is quite questionable...I wouldn't be surprised if they ended up on the news due to how they treat their customers.
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February 2021 by OneXOnly I.
Terrible store. Not spending my money again. I usually don't leave such harsh reviews but customer service was terrible, waste of my money and time and I won't be going back.
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January 2021 by Chiquita Gulley
Miriam was awesome and had a very positive attitude. She had a welcoming smile and wanted to assist me. I really appreciate her. She was the grrrreeat!!!!
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November 2020 by Kim Write
I was at Wave the other day and I personally used to love shopping here because it's cheap and you can find great stuff, but the other day I was in line and I wanted to exchange some bodysuits. I know most of the workers here because I come often and the supervisor with red hair told me that I could not exchange my bodysuits because it was "unhygienic" even though I told her that I had not put them on they even had the tags and I'm pretty sure it's the supervisor that doesn't know how to do her job because I have never had a problem doing an exchange before.
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November 2020 by Sharon S
Worst customer service. There were two Hispanic kids (girls) working On Tuesday and would not even help me find a size they said they’re probably out before even checking. Plus they would not let me go in the fitting room at 8.45 while the store closes at 9 considering the fact that they don’t do returns they should’ve let me try it first. They were yelling calling names at each other while the customers were in the store. Get new sales associates please. Never going back to this one
