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November 2023 by prajwal pokhrel
Hands down, the best customer service I have ever received among all walmart auto care center. Very polite and professional individuals.
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November 2023 by Henry Etier
Came here last week for the first time for an oil change (Durango SXT) figuring I could kill 2 birds with 1 stone while we shop. They text me saying my car was ready so I headed back, once I got there she told me they couldn’t do the oil change and she didn’t know why. After waiting some time with my family in the car I finally talked to a guy I was told is a new person and he told me my screw was stripped so he couldn’t try to take it off, he also got upset and just walked off pouting in the middle of our convo. After I left I received a call from a different guy saying they DID try and the tool they have almost stripped my screw and to take it back to my original place (10 minute oil change) who I’ve went to for years with no issue. I did just that, the guy told me it’s the 3rd vehicle they sent to him this week saying something was wrong and there were no issues. They end up doing the oil change in 10 minutes no problem. Not sure what’s going on with Walmart but they appear to be to busy the mechanics are all worked up and stressed as well, I’d not recommend going here and remember you get what you pay for. It’s not worth the little 20/30 dollars saved in the long run you want to make sure your care is well took care off and not just rushed in and out because there’s a line of 12 cars behind you.
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July 2023 by Trader Bmd
Waited over an hour before they opened. They opened twenty minutes late and let someone go ahead of me who showed up last minute. Go somewhere who will prioritize your time correctly.
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February 2023 by L Jackson
Got here at 710AM didn’t leave until 10 AM All for one tire!!!????Service: Tires
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February 2023 by J LN
They forgot to check my battery after oil change as requested. They out the wrong mileage on sticker went off trip set Not odometer And thenwhen your service is done they pull you behind the service area Bay where you have to walk through the bank and walk all the way around the building they don't park your car on the side they Park their own cars on the side!?
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December 2022 by J D
Bought full set of tires for replacement. Pay attention to your tire pressures. Car door jam states 33/30 front and rear and I got a TPMS light after I left. Checked pressures and it was at 45-50 range. Full set replacement took about 3 hours, definitely not quick or professional.
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September 2022 by Dee Reese
80 is the best, stay away from balch spring/lake june
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July 2022 by Ruben Rodriguez
Great quality tires. Great price
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July 2022 by Angelita Soto
Had tires put on var they were quick came with a package of , free tire repairs and rotations , good price for quality tires
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March 2022 by Ash Makanji, MBA
Terrible customer service skills by the technicians. I dropped my vehicle in for service and was told it would take about an hour. We went shopping inside of the Walmart and came back to check in on my vehicle after an hour. Immediately the technician said that: are you in a hurry? Do you want to get this done right? Etc…. Oh my… All I asked was how much longer should we expect before my vehicle is ready?I am beyond dissatisfied with how they talked to me. Not one, but two different technicians talked to me in a very abrasive manner. They have no skills whatsoever. Remember: I AM THE CUSTOMER!
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January 2022 by Grethel Whitehurst
I tried to go to the Rowlett location they were not doing oil changes I called the Mesquite off of 80 to see if they were doing oil changes they were I went over to have it done there was two cars in front of me but I was still in and out within the hour I'll be going back to the Mesquite location when it's time for my next oil change
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December 2021 by Anthony Williamson
Nice and friendly but they wanted 15 dollars to patch a tire. Waited 1gour and 40 minutes and decided to go to discount tire. They did it in an hour and it was free.
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September 2021 by Darin Peterson
The person who answered the phone at the auto care center was far more competent than I expected a Walmart employee to be. This was an overall good experience except they didn't have what I needed.
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September 2021 by Brandon Johnson
Terrible have been there 3 times this week to pick up tires they where sitting own the 18 wheeler so long white walls where ruined alsobthey never pick up the phone
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July 2021 by lori bonilla
Took a couple of hours for an oil change full service but overall great experience