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March 2024 by Aria J.
Hours state they close at 7:00. Gate was already down at 6:40 when I passed by 3/2/24 get staff who don't leave early
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February 2024 by Gabe Guzman
Amazing team!!! Send all your people here!! Best Dr in Mesquite as well
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January 2024 by Louis
I found the idea eyeglasses frame at an affordable price. However, after reading the many negative reviews about this business, I can only hope that my experience when my pickup my glasses is a positive experience. Additionally, I hope that the management team address the various concerns internally oppose to just responding to customer's complaints by saying "I'm sorry." While it's good to get aresponse however, it's clear that you have major concerns that needs to be addressed. Don't just respond but fit your problems.
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January 2024 by Teresa Brown
I could not be more pleased. Mohammed was amazing, knowledgeable, kind and efficient. I was able to get my new glasses and contacts.and it took very little time. I always feel like they care about me and my needs at VisionWorks. Thank You again Mohammed…I’ll see you next year!
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January 2024 by Marcus Sterns
A I came in Ms.Maribel intercepted me and took care of a problem that I have been having for Months and that’s keeping the Screws in my Glasses but Thanks to Maribel All is Wonderful her Personality is Infectious she even had me Laughing ?….!!!!Thanks!!!!!
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January 2024 by Rodney Young
Great service very helpful with my glasses
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January 2024 by Breanna Escobar Rivera
I felt very comfortable with my doctor even though he was 19 years old. LolAll of the staff were friendly, and they got us in and out in no time. This is the second time visiting this store and we have always been treated nice. We will be back next year for our new glasses.
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December 2023 by Joanne Jones
Everyone was friendly. Exam was explained thoroughly left with no questions.
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November 2023 by S. C.
Representative who started helping was pleasant but when she called to get my benefits she said all they told her was that the insurance covers only 30% of all materials then she said they have a better offer in store, 50% off all frames and lenses. I've had Eyemed for forever now so I thought that didn't sound right. She gave me the number to call them myself and they sent me an email with my benefits. It said I have a 30% coinsurance. Given I understand coinsurance to mean I pay 30% of the price of the frame/lenses, I asked her for confirmation. She asked, who I guess is the supposed manager Gabe, and he said yes. After I WASTED my time looking for glasses and went to start the process to order, etc he asked her to verify my benefits and she said yeah she has the email. They looked at the email together then and he started calling someone else on the phone I guess to ask what it means. He hangs up and tells me that coinsurance means I only get 30% discount off of the frames/lenses and that he can give me 40%. I had looked up coinsurance in the meantime and yep! It means I pay 30% of the cost. In other words, I get a 70% discount. I showed him the meaning and he just said ok. Add to that, they went from telling me they can offer me a 50% discount off to 40%!!??? Lol!!! SCAMMERS! No thank you! I'll take my business elsewhere and pay my 30%. I let Gabe know I was going upstairs given him trying to make me pay more and he didn't seem to care. I did go and LensCrafters was MUCH nicer and verified I would pay 30% of the price of glasses and even said I also have a $50 benefit before the coinsurance kicks in. Don't waste your time here!
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November 2023 by Susan C
Representative who started helping was pleasant but when she called to get my benefits she said all they told her was that the insurance covers only 30% of all materials then she said they have a better offer in store, 50% off all frames and lenses. I've had Eyemed for forever now so I thought that didn't sound right. She gave me the number to call them myself and they sent me an email with my benefits. They said I have a 30% coinsurance. Given I understand coinsurance to mean I pay 30% of the price of the frame/lenses, I asked her for confirmation. She asked, who I guess is the supposed manager Gabe, and he said yes. After I WASTED my time looking for glasses and went to start the process to order, etc he asked her to verify my benefits and she said yeah she has the email. They looked at the email together then and he started calling someone else on the phone I guess to ask what it means. He hangs up and tells me that coinsurance means I only get 30% discount off of the frames/lenses and that he can give me 40%. I had looked up coinsurance in the meantime and yep! It means I pay 30% of the cost. In other words, I get a 70% discount. I showed him the meaning and he just said ok. Add to that, they went from telling me they can offer me a 50% discount off to 40%!!??? Lol!!! SCAMMERS! No thank you! I'll take my business elsewhere and pay my 30%. Don't waste your time here!
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November 2023 by Toni Mack
My glasses are not right; they have a glare. Not sure how I paid more for the second pair than I did the first. And I brought my own frames in. I’m taking these back to get them corrected.
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November 2023 by barbara Stansbury
The lady was very nice and very professional at her job and just made me feel very comfortable being there and helping me with my glasses
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October 2023 by Ricardo Requena
Overall, I had a great experience. I was greeted immediately and helped right away. The person that assisted me also made it a point to greet everyone as they walked in to acknowledge them and let them know that someone would be right with them. She was very polite and explained the options available. I was in and out.
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October 2023 by kenya crumpton
Great place.. very friendly staff… my first time getting glasses and the experience was great ?
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September 2023 by Javelin
Excellent customer service. No over selling and no gimmicks. Professional and affordable.
