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October 2023 by PartyBoiKevin
My first experience here back in 2018 was great. Don't remember the gentlemen's name but he was professional and I remember he even pointed out inconsistency from the paint work that was done and offer to get it repainted. This place has not aged well.The people here take no pride in their work. When I first came back to pick up my car they told me it would be ready that day. So I was waiting.. and waiting for a call. I figured they would not call me so I went to the office to wait to get my car, and that is when these people started to move and get my car ready.When I get my car it has scratches, the bumper wasn't put on correct leaving it uneven and causing the paint to chip, my side mirror is loose, and sitting in the lot for 2-3 weeks with no sun visor in the summer was eating away at my interior. And when I get it back the second time I am not happy. Driver seat is stuck and I see scratches, but I can no longer trust these people so why would I leave my car again with them to "FIX" my car. I asked them to realign my bumper and when I first got it back it looked fine, but then a couple days later it starts to sag again and what do I see?.. They put some sort of glue or adhesive to stick my bumper into place. My door that needed to be replaced came in damaged supposedly.. But Camelo who is taking "CARE" of me and my vehicle does not let me know that the "NEW" door has came in damaged from Toyota. Not giving me any options on what to do with MY vehicle. He does not let me know until I point of that the door does not look new and point out my concerns. "That's how it came in." Well thank you for letting me know that when I point out that the door does not appear to be new. Camelo or Camela Cabello whoever that kid is should not be working there he should be taking orders at a fast food drive-thru. Unprofessional, attitude problems, and doesn't know how to communicate properly.Only take your wrecked vehicle here if you want to receive it in a worse condition than you left it. Unless you are willing to argue with these people, but in the end your vehicle will not be put back properly because they have no pride in their work.???Services: Painting
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August 2023 by EJ M
Fraud, fraud, fraud. Stay away from Trophy Nissan.I had a VERY bad experience with Trophy Nissan.I dropped my SUV off with rear corner small damage including rear light damage. (Picture attached)First, they quoted 6k and the insurance approved. They noticed the insurance is good insurance so they revised the quote to 12k after a few days. I questioned them and tried to move the SUV out to some other place. But the Trophy Nissan guy (Mr. Dustin) wanted to see me and he kept asking me a lot of questions. He said that I need to pay nearly 500 dollars and need to tow the SUV. It was not true, he was telling me a lie. My SUV was perfectly alright and there was no need to tow it at all. Finally, I agreed to go with them.But I did a big mistake and I shouldn't have agreed. I was thinking later on that I should’ve paid and taken it away from them.They took 52 days to complete my SUV. It was a horrible horrible service. Finally, they invoiced 16k.Wow, from $6000 to $12000 then $16000. For a small corner damage????Since I am an aviation mechanical company employee and technician, I can easily say that my SUV had a small damage and I can say that it would be less than 5k to repair it.I got the SUV back with very dirty conditions inside & outside and I questioned them and showed them. He said he can take it back and clean it. I told him I don't have time because I have to go to work.Same day the rear bumper reflector light came off on the road and lost it. So you can imagine the quality of work. Wow. LOL...Be careful with Trophy Nissan. They are a big fraud and they are not straight forward guys. Don't go there at all, believe me.My suggestion is to go with a Bodyshop that you or your friends already know.If I can put zero stars, I would put that.ThanksEJ
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August 2023 by Ej M.
Fraud, fraud, fraud. Stay away from Trophy Nissan.I had a VERY bad experience with Trophy Nissan.I dropped my SUV off with rear corner small damage including rear light damage. (Picture attached)First, they quoted 6k and the insurance approved. They noticed the insurance is good insurance so they revised the quote to 12k after a few days. I questioned them and tried to move the SUV out to some other place. But the Trophy Nissan guy (Mr. Dustin) wanted to see me and he kept asking me a lot of questions. He said that I need to pay nearly 500 dollars and need to tow the SUV. It was not true, he was telling me a lie. My SUV was perfectly alright and there was no need to tow it at all. Finally, I agreed to go with them.But I did a big mistake and I shouldn't have agreed. I was thinking later on that I should've paid and taken it away from them.They took 52 days to complete my SUV. It was a horrible horrible service. Finally, they invoiced 16k.Wow, from $6000 to $12000 then $16000. For a small corner damage????Since I am an aviation mechanical company employee and technician, I can easily say that my SUV had a small damage and I can say that it would be less than 5k to repair it.I got the SUV back with very dirty conditions inside & outside and I questioned them and showed them. He said he can take it back and clean it. I told him I don't have time because I have to go to work.Same day the rear bumper reflector light came off on the road and lost it. So you can imagine the quality of work. Wow. LOL...Be careful with Trophy Nissan. They are a big fraud and they are not straight forward guys. Don't go there at all, believe me.My suggestion is to go with a Bodyshop that you or your friends already know.If I can put zero stars, I would put that.ThanksEJ
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August 2023 by Gil Gonzalez Jr
Extremely satisfied with my experience, the staff is very friendly and professional. My truck was almost totaled but you'd never know it by the quality of their work. I'd give more than 5 stars if I could. I highly recommend trophy Nissan collision in mesquite!Services: Painting
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August 2023 by SETH GILBREATH
Always a great experience with the whole team Billy runs a top notch operation. They were in constant contact throughout the whole process and made sure I understood every single detail of our repair! 5 stars great job team keep up the good work!Services: Painting
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August 2023 by Issalu Navarro
Terrible service if you can take your vehicle elsewhere do it, they took a month with my truck just to tell me it's not ready and now they ask me to pay my deductible and my truck won't be ready for another week don't go there CAMILO GUTIERREZ has a lousy customer service
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July 2023 by Rachel Sosa
I want to give many thanks to all the hands and hard work from Trophy Nissan Collision. I am grateful and thankful for the awesome work that each person put effort into getting the job done! I am glad to have chosen you for helping restore the beauty of my truck! I was very impressed and satisfied with the finished results, I can not say thank you enough! Greatly appreciate you all. Trophy Nissan Collision you will always be my recommendation to anyone in need! Sincerely a very satisfied customer.Services: Steering & suspension repair
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July 2023 by carson sawyers
If you can take your car absolutely ANYWHERE other than this place.. I advise you do so.Absolutely terrible service. All They have is tell me Faldo dates of when my car will be ready, each time I call… it’s a new day that it’ll be ready.They’ve had my car for more than a month and a half, and all I hear is excuses.Supposed to be in the business of satisfying customers.. VERY FAR from that.One of my cars theyve also had for a month and a half STILL have dents in the car.0-5 if I could.
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May 2023 by Marsha Bexley
Great experience with Mr Billy and staff. Front desk rescheduled for me a few times. Carmelo was my advisor. He kept me updated with the status of my repair. Overall great experience.
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March 2023 by Pete Herrera
Dustin was great assured me he would do my Trim on a 2023 Altima in an hour and hadn't done in 20 mins,Service: Body & Trim
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March 2023 by Debbie H.
This is actually a negative Star! The collision center is where we erroneouly decided to take a very small collision issue for repair. They opended up the damage area and decided they did not have the tools for this repair and reccommended it be sent to the dealership. The damaged car has sat at this collision center for over 2 weeks waiting for transport to Plano repair shop. Angelica at Collision center has lied to the wrecker company about the car. She lied diretly to the owner of the car saying it had been moved. We were given the run around there and will never trust them to fix anything!
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February 2023 by Arnulfo Gomez
Worse experience. Got my car worse than what it was.Seems like they take the good stuff out my car. Be aware of this place. Hope this message doesn't get delete it !!
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December 2022 by Jalynne Ransom
The employees here are extremely rude. I was told I have a lifetime warranty on the work they completed and they did not take the responsibility of their mess up! 0/10 recommendService: Steering & suspension repair
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October 2022 by Isoken Prisca Adodo
On Friday I called the dealership and really wanted to get in but they were booked. I explained what was going on and he confirmed me for an 8am appointment this morning. Today when I arrived, the receptionist was extremely friendly and welcoming. Dustin attended to me within a few minutes and my car was back and being worked on by 8:05. I brought my work and was ready to be there for over an hour but Dustin had me in and out and I as home by 930. I live 30 minutes from the collision center. Very professional and prompt.Service: Electrical
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September 2022 by Enrique G.
Huge thank you to Leeann for all her help with my truck! I called several dealerships in the area and everyone kept giving me the run around. My catalytic converters were stolen from my truck and everyone told me it would take 4 - 6 months for my truck to be fixed. Leeann was honest from the start and delivered my truck to me in less than 3 weeks. My truck is back to normal and I'm so grateful for her awesome customer service! I would definitely recommend them to anybody!