-
July 2024 by Toni Cookson
I would never go there ever again. I kept thinking about writing this review, but hadn't because it is devastating to think about it. However, I think others should know. What made me think about it was that I had to have a cat euthanized because she was dying of a genetic disease, polycystic kidney disease Katy atrial Animal Hospital helped me with that, and they were wonderful.
This review is about experiences I had with Town East in 2021. I had a 15 year old cat who was diagnosed with small cell intestinal lymphoma in 2019. I was taking her to Animal Diagnostic Clinic for chemo. However in October 2020, the chemo began to fail. There is no cure for it. Chemo was to buy more time for her. By January 2021, I was fairly sure it was time to help her with Euthanasia. She was suffering. But, it is hard... really hard. In October 2020, I had called Town East to get information on it. The lady who answered the phone was very nice.
January 2021, I made an appointment with Town East. I wanted them to examine her and let me know if they thought it was time for euthanasia. I had forwarded all of her medical records regarding her lymphoma and treatment along with an explatoon of the purpose of the appointment. I was sure she would be euthanized during that appointment. It was very obvious that she was dying and suffering.
I was early to the appointment. They came to my car to get her, and I could not even go in wearing a mask and with proof of COVID vaccinations.
I was waiting for the call saying they agreed that it was time to euthanize her.
However I received a very disturbing call from Dr. Rodriguez who apparently had no idea why I brought my cat in. She basically was accusing me of animal sbuse. She kept telling me how underweight she was and that she could see her spine. That is natural with intestinal lymphoma and one of the reasons I had brought her there to be euthanized.
She then asked if I had considered her for testing for bowel disease. I told her my cat had small cell intestinal lymphoma. With an accusatory tone, she asked me how I knew that. I explained she had a biopsy of her small intestine. I explained her history with the lymphoma. She didn't seem to listen. I told her to read Misty's medical records I had provided. She still didn't listen. She had me check out over the phone and they brought me my dying cat. They had dewormed her without my permission. She did not have parasites and that alone could have killed her.
I complained to the owner and was promised that it would be different if I brought her back which I did and still she was not euthanized and still there was confusion.
It was hard enough to be losing my precious Misty and watch her suffering with her lymphoma. All of this horrible experience with Town East was very traumatic.
I made an appointment with Metro Paws. They let me come in with my cat. They examined her and said her abdomen was full of the lymphoma and asked me if I wanted euthanasia. I said yes, and they let me pet her until she died.
I will never forget how horrible Town East was to me when I was already devastated knowing it was time for my cat to be euthanized. They also caused my cat extra suffering.
-
May 2024 by Brenda Reyna
I am currently taking my mini schnauzer Frodo (10 years old) and Luna, who is a two-month-old puppy and they have already started their appointments at the vet. Dr. Betancourt assists us and I can say that they have always received me kindly. We have been clients for approximately 3 years. years ago, they helped me with my Lola who died last November, she always had very accurate medical care and she left due to problems typical of her age (13 years old). Dr. Betancourt always helped me know at what stage her heart problem was and letting me know when her time to leave was approaching, all the girls and Drs who came to help me know that they did the best for her and even this past Friday when I took Luna to her first checkup one of the assistants asked me if my My heart was full again (to my surprise she recognized me since she has not attended to me very often and she did so while she and many of the girls greeted and cuddled Luna with praise and kisses) I am very grateful for her words, it touched me enormously and of course I recommend this place.
-
March 2024 by Amber
Charged me an “aggressive dog” fee during Covid when I was not allowed to go in the treatment area with my dog. He has separation anxiety and had an ear infection and I was not with him so easily predictable he might have snipped. I went to this vet for years before leaving after this.
-
February 2024 by Candace Peterson
I’ve been taking my cat here since I got him. Nothing but good experiences and very good communication from office staff. Get the wellness plan it’s worth it.
-
January 2024 by Arlene Cobb
Our Saint Bernard went down and unable to walk. My daughter and I were unable to pick him up to move to the car. TE sent an employee to the house to help move him into the car and remove once at the vet. Unfortunately, after diagnosis we were unable to save him. They were very kind and gentle when he was euthanized and empathetic to my daughter during this emotional time.Thank you to everyone at TE veterinary clinic.
-
October 2023 by becky barfield
This is Banfield pet hospital.
-
October 2023 by Mike Riggs
Absolutely trash. Trashy business model. I bring a pet in on his deathbed and the immediate response before seeing him is that he needs $350 in shots. Should be shut down. Garbo business. Garbo people
-
June 2023 by Alicia Fleenor
I was on my way to work when I saw a small kitten on the curb. Someone had thrown or hit this kitten. I scooped him up and came to the nearest clinic which was here. I was immediately greeted by someone at the desk who cared and was compassionate. She advised what my next steps were to help. I also was called by Dr Martinez several times to keep me updated on this Angel I had come across. Bree a tech there also called me and we came up with a plan. I just want to express my gratitude to everyone here. We all worked together to help this sweet baby who was given a hard life. As someone who sees the cruelty in this world first hand when it comes to animals I want to say this clinic is a soft sweet place who cares. Even though he couldn’t be saved (head trauma) I know he was loved and cared for and everyone there cared and was concerned. Can’t ask for more than that. Thank you all and I will definitely recommend you when given the chance. RIP Koa.
-
June 2023 by Beck Elmore
Came here today with a puppy my mother and I found in the trash near our home- the folks here were amazing! They helped us best understand all of the options, did a test to make sure the pup was healthy, and helped us with options on how to treat worms when the results came in. I would highly recommend this clinic to anyone looking for help best caring for their animals or any that one might find!Again, big thank you to this clinic, our family is very happy with our new adopted pup, and she is very happy to be home even if she does has to take meds for a bit.
-
October 2022 by Michelle McFarland
The last two times I have needed to bring in animal they told me to take them to an emergency clinic because they could not fit them in...what do I need them for then????
-
June 2022 by Suzanne T.
DO NOT TAKE OUR PETS HERE. My precious 13 year old lab has been a patient of this clinic since she was 5 months old. I have spend thousands of dollars over the years for everything recommended. I have taken her every time she should go. I even took out the Banfield insurance. She did not ever have blood work done (the insurance provided for one full blood panel a year). Now I find here liver enzymes are way elevated probably indicating she has a mass but at her age there is nothing we can do but make her comfortable. Had blood work been done as it should have been done over the previous years, we probably would have caught this early and been able to do something. I am so sad and so angry that the services that I paid for and would have helped my fur baby live longer and better were never done. DON'T TAKE YOUR PETS HERE. Sloppy work and services not provided that I paid for over the years. If I could post a negative star rating, I would!
-
May 2022 by Ari
We’ve been coming here for awhile because this is the closest vet from us, and usually the veterinarians are awesome! But the rest of the staff? Not so much. There was this one girl in particular, younger, wears glasses, long hair, and she was awful to me and my mom. She gave us attitude when we asked questions, and acted like she did not want to be there or want to help. I’m disappointed. I love this place but it’s very unwelcoming, you would think the younger staff would be lovely, but she had the nastiest attitude I’ve ever seen. I do not like her and will not be coming if that’s how she and the staff will be towards us. Again, I’m disappointed and it really ruined our day.
-
October 2021 by Nyla Hubbard
UPDATE May 2021: This place has definitely changed since Banfield took over. The office staff is still nice, but the main problem is there is absolutely no continuity for anything -- patient records, notification systems, even communicating about appointments and what needs to be done. Every time I come it's as if they've never seen my pets before... long-standing issues are presented as if new, they don't have any patient history, things I warned them about when making an appointment prompt courtesy calls later as if they're informing me for the first time (I guess they don't take notes or the staff doesn't communicate with each other)... Sometimes you don't even get the doctor's progress notes or updates at the end of your visit -- I had to call to ask them for details after the fact (maybe this is only during the current drop-off situation because of covid). The text message confirmations apparently go nowhere, so your appointment is still in danger of getting cancelled if you miss the office's calls.
One good thing is that, unlike other Banfields, they actually do take your pet in and do the appointment right then, so for non-surgery visits you can wait in the parking lot and don't have to leave them all day to go through an assembly line like at Petsmart. Still giving 3 stars for that and because they do a comprehensive job once they figure things out.
ORIGINAL POST: I've been coming here for 6 years even since I moved to Garland 2 years ago. We love Dr Leah and the rest of the team! They are very gentle with both my dogs and the scheduling runs smoothly - I've never had a long wait past my appointment time. Also, the front desk staff has always been friendly with me, especially Michelle. We usually chat and joke while I'm waiting. No complaints!
-
October 2021 by Angela Suarez
Visiting this place was the worst experience ever. I took my very sick cat. A very rude receptionist told me that my cat could not be seen today. They had appointments all day. She said you can go somewhere else if you would like. She was so rude!!! Never take your pet here!! Worst experience ever!! She had no compassion at all!!
-
August 2021 by Shauna Shaw
I have brought all my animals here for everything and the banfield take over has ruined my experience. The doctors we have been seeing is no longer there, I can't schedule appointments quickly, even though my animal is sick. There are options to go to a different location, but these are my family members!! I'm not shopping for groceries! No longer feels personable.
