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November 2023 by Gustavo B.
I'm in the market for a new F-150 as it's my truck of choice. I came across this dealership in Texas and they have a competitive price on their vehicles, BUT IT'S ALL A SCAM TO GET YOU SUCKED INTO THEIR BULLSHIT!!! Jose Diaz was the person i spoke to over the phone, I asked him specifically about the pricing on the truck advertised, he said it's in stock and I asked if I would qualify for the $2750 discount over the XLT financing deal, he said YES. Tells me to fill out the application and wouldn't work the deal until the application is done. Then sends me the deal with a dealer mark up of $3200. A vehicle that is listed for $43810 and would receive a $2750 financing rebate, comes out to $45540 before TAXES. These crooks use the full MSRP before the MANUFACTURER DISCOUNT and add on their bullshit fees. The thing that upset me that most if the fact that JOSE DIAZ never mentioned to me over the phone about the dealer added accessories. Basically put a ding on my credit for no reason, and then he tells me I told you about it over the video I sent you. I got the video from this guy at the very end of the text messaging.NOT ONLY THAT, TAKE A LOOK AT THE LISTING PRICE OF $43810 WHICH INCLUDES ALL DISCOUNTS AND AN ADDITIONAL $2750. THIS GUYS WORKS THE PRICE OF THE VEHICLE BASED ON THE FULL MSRSP BEFORE THE MANUFACTURER $2000 DISCOUNT. STAY AWAY FROM THESE CROOKS!
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November 2023 by Jessica Johnson
Kevin Hudson was a great sales rep. He really helped me get the car of my dreams! He was very kind and professional as well as knowing when to joke around. At one point I was selling him the car , that he got me into. If I had to go back and get another vehicle I would definitely asked for Kevin Hudson again. He made buying a car easy and not as frustrating as some other places. I give him a 10/10. Most definitely recommend.
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October 2023 by La Vida Con Sabor Vlogs
Matthew, Paul, Ranger, and Ozzy were amazing. Mainly Matthew however, going above and beyond to get us the best deal possible. The ONLY thing better than his luscious curly hair is the smoking hot deal we got on our NEW 2023 F-150. I can't thank him and the entire Town East Ford team enough, and especially Matthew. THAT handsome young devil.
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October 2023 by Romario Pedraza
First the dealership is a good 4 out 5 have not used maintenance side of it but the sales part was a great experience. The thing that makes the dealership that extra star is the people who help one who comes to mind is Mr Matthew Haile. Great person was not at the dealership when I found a truck but he went out his way to send me a video of the pick up and then when we got there he also went out of his way to show us a better option and a price we wanted. Great Great sales men if you go ask for Matthew he's the young kid but don't let that fool you he knows what he's doing and helps you get what you are looking for.Buena gencia de Ford. Unos buen lugar muy limpio y buenos empleados. Uno que es muy bueno con sus clientes en Matthew Haile solo habla inglés pero si sabes inglés es un buen chico te ayuda y te busca y busca opciones para que estés satisfecho con tu compra. Buen lugar un 5 de 5
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October 2023 by Anthony T.
Cant get ahold of anyone in finance for days. Called 10 times in 2 days and left 5 messages and no one calls back. Horrible customer service
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October 2023 by brad wheeler
I had a great experience with Town East Ford! I placed an order for a Ford Maverick through Cody Franklin, and I couldn't be happier with the outcome. Cody provided an excellent price with no dealer markups, and he offered a fair value for my trade-in. Matthew was also incredibly helpful, even giving my wife a ride home during the process. Although we encountered some minor issues, Cody and Matt went above and beyond to ensure everything was resolved to our satisfaction. Their dedication to customer satisfaction truly impressed me
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September 2023 by Isamar Amador
Since we drove into the dealership Alejandro was outside waiting for a client. He waved at us to welcome us. He was ready to make this sale happen and he did. We are happy and excited
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September 2023 by Sam
If you want to feel valued as a customer and get top notch sales experiences look no further than Town East Ford. My salesman was Jackson Bridges par excellence and is highly recommended if you are looking for hassel free and exceptional sales experience.
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September 2023 by JoAnne McAlone
We had a wonderful experience buying our Bronco Sport at Town East Ford. Blaze Semsei was terrific and made the process very smooth!!!
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September 2023 by Andrew Suon
Recently purchased a vehicle and had a great experience from everyone. If you’re in the market for a new vehicle, you should ask for Blase, he was very helpful and considerate. Also,after the purchase called and made sure everything was going smooth. Thanks again Blase!
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September 2023 by Joseph Villa
Bought my car from Town East this past weekend. I worked with Chase, and after going from one toxic and kind of fishy dealership to this one. And I say the first one was fishy because they were trying to trick me into financing with them and give me a massive interest rate and were notnreally willing to meet me at a manageable number, even though the car was less that the one I actually bought. It was a night and day difference at Town East Ford.They were helpful and were willing to meet me where I could afford the car. I didn't buy the first night I came by because the first car was out of my price range. Thankfully, the next morning, they got a car that was exactly what I was looking for. Chase gave me a call, and I was over in a flash to talk details and numbers.Because they knew where I was at as far as price from the night before we didn't have to do the whole song and dance again and instead started at a more manageable number before only going back and forth once or twice over price before settling on a number.Finance was also very simple since I was paying cash with my down payment and a check given to me by my bank, so this process was very quick and easy.All-in-all, this was a great experience for my first time purchasing a car, and it was made fast, simple, and not stressful.Shout out to Chase for making this experience one that gave me reason to buy future vehicles from here.
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August 2023 by Jayla N.
STAY AWAY! Terrible service. They will tell you it takes an hour for an oil change and you will be there for 3/4 hours. Communication is terrible. Advisors have no idea on what is going on. They will take your money, tell you they're sorry, and send you on your way. I will never come here again!
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August 2023 by Andrew Gutierrez
Cas in the used car section was honest with me with the start of purchasing my truck. Definitely very happy with the service, my time was not wasted and the financial manager Ranger pulled a favor for me to get an even better deal. I would ask for Cas in the used car section.
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August 2023 by M. E.
My Mache E build is not even in production yet. It will not be ready until end of year. I needed to purchase before November. I've been waiting since May. I was asked by the dealership if I wanted to upgrade to the Mach E GT. Of course I did for the right price! My salesman was great however his hands were tied by the sales managers decisions. He really tried. However, after finding a better deal at FIVE STAR FORD in Carrollton I bought there. Only because I saved several thousands and because Town East could not match it. I gave them a chance to. Apples for apples the window sticker base MSRP doesn't even match online builds. Check those line items, options, and the extras the dealership says it added. Because I bought from another Ford dealership Town East refused to refund my $500 deposit even though the online build isn't built. I spoke to Sales Manager Steve who was rude and laughed at me when I asked for my deposit back. After talking to other dealerships no other dealerships in the area are keeping deposits like this. I asked to speak to a General Manager and no has contacted me. BUYER BEWARE!! Do not give these folks your business and definitely send your online build to another dealership even if you have to drive a bit. It's really sad that this is a family owned/operated business that treats its customers like crap!
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July 2023 by DAngelo S.
Terrible service. Only one person can help me but he is busy all the time and never answers the phone. I regret buying my car from them. I've been asking for a simple maintenance repair for months and no response. This is ridiculous.