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September 2024 by Pamela Whitehead
Had a great experience James was very nice and I didn't feel like he was trying to sell me something that I didn't need at that moment, I will be making another visit in the near future
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September 2024 by Gary Lachman
Wonderful service department and our sales person for the F-250 was exceptional with knowledge and experience.
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September 2024 by Hector Diaz
I have taken my trucks to Town East Ford for many years. This last experience with their service department has been the worst experience with any dealership. I made an appointment for 4:30 and when I inquired the status of my vehicle at 6:00 pm my truck had still not been put in a bay for my oil change. I will not be returning to Town East for any more service work. Completely disappointed, with their customer service.
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September 2024 by Cadence Runyan
Our experience with Town East Ford was great overall. Our salesman, Luis, was very helpful when it came to finding the right vehicle for us. He maintained communication with us throughout the whole buying process, and was honest about each vehicle. Everyone at the dealership was very nice and welcoming. The financial process went smoothly thanks to, Boris. I would recommend getting your next vehicle here!
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September 2024 by Mattie Davis-Graham
Always great service! Thank you for always taking the best care of my 2018 Ford Taurus. I bought it from Town East in 2018 brand new and I’ve never taken my car anywhere else for service.
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September 2024 by nancy Santos
10/10 would recommend buying with Blake! He made the process simple, easy and fast!
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September 2024 by Werner Driver
Town East Service and workmanship were top notch,Jim and Tyler both helped me along the way. With Keith the mechanic doing incredible engine replacement duties.. But FOMOCO under Farley is a failing disaster,from striking employees that wouldnt ship my parts,to Cust. Care who denied my claims repeatedly, until legal proceedings forced their hand ,,A year to get everything resolved..Glad Town East was their to help during the bumps,my first purchase at this dealer was a 1977 thunderbird (used) for my wife in 1984,and never regretted using the service dept..thk u
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September 2024 by Jason Buchanan
Not surprised to be here after reading the most recent reviews…. Responded to a car gurus ad around 1am… got an email from Stacy,Then another from chase. Responded to both emails and got no response until I had to physically call the store.
Once I was called back, I was informed truck was there and ready for me. I respond with “ great, I’m a cash buyer but your roughly 45 mins away from me, what’s the best OTD price so we don’t waste each others time going back and forth to the bank?”
Was told that due to “policy” they can’t give out any number to cash buyers.
With no empathy, delivery options or discount offered for the potential 1.5-3hours of round trips to accomplish a single task … it’s shameful and proof these dealerships receive kick backs on added interest and loans,they discriminate against cash buyers. I’d be very careful choosing this dealership. Shame they lost a $60k plus deal, on a truck that’s been there 150days,over complete incompetence. Any legit dealers reading this email me and let’s go.
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September 2024 by Araceli Ruiz
All the staff was so helpful the day of my purchase of my new Bronco.
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September 2024 by Julie Regh
Highly recommend Town East Ford. We have bought numerous cars in the past and never enjoyed the car buying process. I have to say that all changed with Town East Ford. We worked with Chase K and Blake in the Pre-Owned vehicles. They really exceeded our expectations and we will definitely be using their services the next time we are in the market for a vehicle.
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September 2024 by Donna Chandler
I was impressed by the service I received here at Ford. When I drove up, I was immediately met by a service advisor. I was then given a ride home by an Uber driver and was given a call by my service advisor, who gave me a status on the recalll repairs.
When the repairs were completed, my service advisor gave me a choice to have my car delivered to me. This was my WOW moment because I didn't have to worry about how I was going to get my car, and I had conference calls I needed to be on for work. My car was delivered by a Ford worker, and then he took an Uber home. Wow, wow, wow, is all I can say.
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September 2024 by Jose Garay
We had a great experience with David Arias! He made the whole process of buying a car so smooth and helped us get what we wanted. We will definitely be coming back to him for future purchases!! Definitely recommend David Arias if you want to buy a car
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September 2024 by Leonardo Gonzalez
Terrible job in “service” I took my truck to have the suspension checked, they found absolutely nothing, they are incompetent….my truck lasted more than two weeks and they didn't even perform an oil change so I had to take it somewhere else
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September 2024 by Linda Hogan
I bought a new 2023 F150 Platinum Edition pick up truck back in October of last year! I paid $20, 000 cash down payment! I had two vehicles to trade with negative equity! Seemed a little flaky that my credit was good and I had cash- but still had to pay that amount down to get the vehicle down a bit!! The note is still over 1400 a month!! I have taken that truck to service on three separate occasions because the air wasn’t working! Is it fixed? Nope, and guess what l, Texas weather is grueling during summer months! I have to make another appointment to get them to look at it again today 9/6/2024. I have bought several 5.0 mustangs and trucks from this dealership! I guess that doesn’t matter!! They need to fix my truck because it is new and I am getting ready to file a lawsuit against them! This blows my mind! How could a brand new truck be having these types of problems?? I loved this place! That’s why I bought from them! If they check out my purchase history, they would see that I have bought a countless number of vehicles! People are not what they use to be!! It’s hot and I’m ever hotter! Just got over a bad case of bronchitis and here I am again- rolling in a hot brand new vehicle in the state of Texas!! I pray that they get this matter resolved or I’ll have to come out of pocket for an attorney!
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September 2024 by Thermond Murphy
Really good car buying experience they will do their best to get you the vehicle you want to purchase with good financing rates
