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July 2024 by Cheri Owens
Great experience! Had my car in and out by the time promised. Staff was great. Everyone very friendly. If I decide to buy another Kia in the near future this is where I would go to purchase.
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July 2024 by Elizabeth Baisley
The service department at KIA in Mesquite were quick to solve the issue with my Telluride. They promptly called me when the part came in, and switched out the part quicker than expected.
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July 2024 by Willie williams Williams
Always friendly and professional
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July 2024 by darrell Belcher
Great service
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July 2024 by Paige Rome
The receptionist that helped me was super sweet and helpful.
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July 2024 by Ivory Wilson
Thank you they were excellent
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July 2024 by Cristina Hercules
The people is very nice service ?
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July 2024 by Dawt Peng
I called so many times but nobody answer the phone.But,the service is not bad
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June 2024 by Eric Solomon
The service was prompt.
I was notified when the car was ready.
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June 2024 by cassidy h
I took my 2023 Sportage here for its second ever maintenance oil change and I don’t think it could have possibly gone worse. I took it on a Friday morning and received it back that evening. Everything seemed fine and we drove it all weekend. Come Tuesday when I’m on my way to work the vehicle will not accelerate and the rpms go super high when I’m trying to drive aka the car has no get up and go it was like I was pressing the gas in neutral. So I take it back the next morning and explain what was going on. The manager came out and said we’ll take care of this right away we’re so sorry. Two hours goes by and I finally have my car back and they say I’m ready to go. The manager never came back to tell me what was the problem and the customer service lady was trying to avoid it as well. Turns out there was a “pinch” in the o ring so the oil cap didn’t go back on “properly” and all the oil had leaked out of my car. If I would have drove any further I would have had a locked engine on my brand new car. I voiced that I was concerned about any further damaged this may have caused and was gaslit like “oh no no everything is fine! It’s full of oil and we pressure washed the under carriage to get rid of the oil” I then had to ask her to email me an invoice of the work they had done and the issue that occurred because the original they gave me avoided that and just listed what I said I was experiencing while driving. So now the problem we have today is when they power washed the under carriage the blasted off a drainage cap and now the floor of my back seat has been saturated with water every time it rains. I also hadn’t noticed until this last week because I never use the floor in the back seat until we had no power and I put a bag of clothes and diapers to stay with family only to arrive and find my diapers ruined and clothes soaking wet. I thought maybe it was a spill and put beach towels to soak up the water only to find them drenched when I removed them. I’m still waiting to hear back as they haven’t had power since the storm. This car is the nicest and most expensive thing I’ve ever owned and they just treated it with such neglect. I don’t understand how either of these situations happed let alone go unnoticed during their “20 point inspection” they do during every service. Now I have to deal with potential mold and mildew and I’m sure they’ll try to gaslight me again like “oh everything is ok we put the cap on”. This is a $48k vehicle and I trusted the DEALERSHIP to take care of and do proper maintenance but they treated it like it was in a chop shop. Do not take your vehicle here.
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June 2024 by Jessica Toro
I always take my car here because I trust the service they give. I towed my car here 2 months ago because my catalytic converter was not working properly on my 2015 Kia Soul with 138,000 mileage. It wasn't under warranty anymore but the engine was so thankfully the engine was fixed for free but I did have to pay for the Catalytic converter to get fixed. Bradley kept intouch with me through text message and Larry made sure my mom and I had a rental from Hertz to use while my only car was in the shop. I'm very grateful to Larry the manager for making sure I had a ride for those two months because I'm a teacher and if it wasn't for him I wouldn't have had any other way to get to work. God bless that man for being so empathetic and thoughtful.
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June 2024 by LaBrietha Eldridge
Love the customer service, never disappoint us. Garrett is amazing???, wouldn't trade for nothing ‼️
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June 2024 by Sandra Ransom
I Have Been Going To Them For Years
And They Are Nothing But Amazing!
I Love Them.....
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June 2024 by Tracie Hunter
Great service as always.
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June 2024 by Raymond Schnitger
Your service personal Is so great they are kind they go out of there way too make you feel very welcome they also wash your car when bring your can into their car lot too they always ask you if they can anything for you too make your stay more comfortable thank you for your great service
