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October 2024 by Jim Artrip
Great service staff all around!
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October 2024 by Allison Blankenship
Took 2.5 hours for oil change and tire rotation. Tried to upsell me $1200 - most items were replaced on the prior oil change which shows the items were not checked. My coolant was low when leaving and I had no washer fluid in my reservoir so I’m curious what the shop charges were for since no fluids were topped off. Called to speak to service manager and a male in the service department kept disconnecting me.
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September 2024 by Camethia Mumphrey
JOSH ROUTON(service consultant) gets a 10 out of 10 when it comes to customer service! Josh listened to me and did not rush me when I explained my problems. I’m a customer for life!
Josh made me feel like family!!
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July 2024 by E R
Very unpleasant bad service unorganized. I had an appointment yesterday but when I arrived they couldn't find my appointment, so I made another appointment this is for a safety recall keep in mind they're not making money so I'm here again today- very unhappy feeling ?
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December 2023 by Tim P.
My wife's 2021 Ford Expedition that we bought from this place new & now has 40k miles on it. Took it In once because of transmission problems. They checked it out and said it was fine. That's it's normal to shift hard and clunk. Now a few months later it's dangerous to drive.Called them in October they said 6-8 weeks. Called again several times and no info when to bring it in. I called again the other day and they said it'll be 3-4 more months. Really!So I have to leave my wife's car parked in the driveway that long making payment and insurance and it's still under warranty. What a joke!No offer for a rental car or a loaner or anything!This dealership has to have the worst service ever!!!Don't do business with them. You'll be in my shoes.
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December 2023 by Francisco Miranda
Very slow service ... I came in for a flat tire under warranty. They broke the TPS. And know I have been in for over 3 hours. Only two costumers in the service are.
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November 2023 by Gustavo B.
I'm in the market for a new F-150 as it's my truck of choice. I came across this dealership in Texas and they have a competitive price on their vehicles, BUT IT'S ALL A SCAM TO GET YOU SUCKED INTO THEIR BULLSHIT!!! Jose Diaz was the person i spoke to over the phone, I asked him specifically about the pricing on the truck advertised, he said it's in stock and I asked if I would qualify for the $2750 discount over the XLT financing deal, he said YES. Tells me to fill out the application and wouldn't work the deal until the application is done. Then sends me the deal with a dealer mark up of $3200. A vehicle that is listed for $43810 and would receive a $2750 financing rebate, comes out to $45540 before TAXES. These crooks use the full MSRP before the MANUFACTURER DISCOUNT and add on their bullshit fees. The thing that upset me that most if the fact that JOSE DIAZ never mentioned to me over the phone about the dealer added accessories. Basically put a ding on my credit for no reason, and then he tells me I told you about it over the video I sent you. I got the video from this guy at the very end of the text messaging.NOT ONLY THAT, TAKE A LOOK AT THE LISTING PRICE OF $43810 WHICH INCLUDES ALL DISCOUNTS AND AN ADDITIONAL $2750. THIS GUYS WORKS THE PRICE OF THE VEHICLE BASED ON THE FULL MSRSP BEFORE THE MANUFACTURER $2000 DISCOUNT. STAY AWAY FROM THESE CROOKS!
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November 2023 by Iván Herrera
Terrible service, you make an appointment for an oil change and it lasts more than 2 hours
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November 2023 by Robert Derkowski
Outstanding service
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October 2023 by Anthony T.
Cant get ahold of anyone in finance for days. Called 10 times in 2 days and left 5 messages and no one calls back. Horrible customer service
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August 2023 by Jayla N.
STAY AWAY! Terrible service. They will tell you it takes an hour for an oil change and you will be there for 3/4 hours. Communication is terrible. Advisors have no idea on what is going on. They will take your money, tell you they're sorry, and send you on your way. I will never come here again!
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August 2023 by Berenice Hernandez
Very bad customer service!!!I went for a quote for an oil change, they gave me a price and I scheduled the appointment for the next day. I double check with the person who assisted me about the price she confirmed it was a set price plus tax.Whenever I showed up for my appointment the guy there upcharge me and gave me a higher price than what they had told me the day prior. He refused to do the service for that price.
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August 2023 by M. E.
My Mache E build is not even in production yet. It will not be ready until end of year. I needed to purchase before November. I've been waiting since May. I was asked by the dealership if I wanted to upgrade to the Mach E GT. Of course I did for the right price! My salesman was great however his hands were tied by the sales managers decisions. He really tried. However, after finding a better deal at FIVE STAR FORD in Carrollton I bought there. Only because I saved several thousands and because Town East could not match it. I gave them a chance to. Apples for apples the window sticker base MSRP doesn't even match online builds. Check those line items, options, and the extras the dealership says it added. Because I bought from another Ford dealership Town East refused to refund my $500 deposit even though the online build isn't built. I spoke to Sales Manager Steve who was rude and laughed at me when I asked for my deposit back. After talking to other dealerships no other dealerships in the area are keeping deposits like this. I asked to speak to a General Manager and no has contacted me. BUYER BEWARE!! Do not give these folks your business and definitely send your online build to another dealership even if you have to drive a bit. It's really sad that this is a family owned/operated business that treats its customers like crap!
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July 2023 by DAngelo S.
Terrible service. Only one person can help me but he is busy all the time and never answers the phone. I regret buying my car from them. I've been asking for a simple maintenance repair for months and no response. This is ridiculous.
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July 2023 by Sunday Adebowale
I spent almost 3 hours just for oil change, this is unacceptable!!!
