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December 2023 by Lala Lay
The ladies at the front desk were so sweet and informative. They gave me a lot of information and were clear about the prices and I didn’t feel judged for asking for cheaper options. They actually helped and gave me information on that as well. The doctor was very thorough and explained the health of my eyes and my prescription. Overall it was such a good experience and the service was amazing!
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December 2023 by Shai Honey
Front desk lady needs to work on customer service and not taking personal calls on the clock. Apparently the doctor is used to liars! No customer service at all, doctor insinuated that I was lying too him and didnt want to answer any questions straight up. Not sure what got in their drawers today! Well never be back!
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May 2023 by ellen garcia
My fiancé and I came here on emergency same day exam plus lenses and walked us through everything, they squeezed us in last minute with a positive vibe and everything was done quick. Everyone here are the greatest, really care about their customers, thank you sooooo much!!!!
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May 2023 by Aaron H
Megan has great customer service ? will be coming back
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April 2023 by Sherene Niblet
The 5 star is for Kaitlyn the district manager. I went here over 2 weeks ago and I had an issue with my glasses and frames. Kaitlyn has gone out of her way and the upper management to help me. I really appreciate their integrity and willingness to do all they can to make sure customer service is excellent. The care and dedication she has shown me has been beyond what I expected. I wish I would have had the chance to work with her personally in the beginning, but she was not available at the time. Anywho, I am pleased to meet her acquaintance and she is truly an honest and good person. She is extremely knowledgeable of the policy and products. She explained everything to me detail by detail. I hope that she gets all the BEST in life and may blessings come flowing to her because she truly deserves it! Thank you Mrs. Kaitlyn ?❤️
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December 2022 by D White
The Doctor and his staff were great, overall my experience was great even with picking out my glasses. Thank you.
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July 2022 by Terry Terry
The staff was friendly and professional, and I was greeted as soon as I walked in. I liked how the whole place was very clean and well-kept, and my visit was quick and painless.
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July 2022 by Donnella Bernard
Excellent Customer Service . Dr. Nguyen has an awesome personality and easy to talk to..
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May 2022 by Jennifer Bohnenblust
I came in with this horrible infection and the doctor took time to see me and recommended everything that I could do on my own in order to help out the healing process. Then prescribed antibiotics and it was gone within a couple days.
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April 2022 by Callie Stoker
Office and desk workers were nice but eye Dr was curt, with a terrible bedside manner and chose to lecture and laugh at my autistic son rather than kindly explain. Zero stars. They also charge double to fit an eye with an astigmatism ($110) which is a ridiculous charge for contact fittings. Won’t be returning.
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March 2022 by Garon Wallace
I've been wearing designer prescription glasses for many years but this was my 1st experience with Pearl Vision. Thanks to Courtney, this was by far my best experience in selecting the perfect pair of Gucci glasses. Thanks again Courtney!
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March 2022 by Rufus Johnson
My wife and I were in pearl vision today and Meagan and courtney were just absolutely amazing. They were very knowledgeable and professional and courteous in our visitation so i would definitely recommend them for future reference.
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February 2022 by Kristine Turner
Love this place!, but Only the Mesquite store employees. Hailey is the wonderful manager. Really like Megan, too. Those are my go-to gals for glasses. They really help you here. I am new to glasses, and they have helped me to learn a good bit about them, what and how to choose your specific ones, ect. A must is the anti reflective!! Otherwise, your eyes will not be nearly as happy. Great job!
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January 2022 by Henr'e B.
My husband and I got glasses and what a bad experience. Our glasses where horrible. It took a month for the glasses to come in. After we finally got them and tried them on we couldn't see out of them. The measurements and prescription where wrong for both pairs and we are expressed that before we left the store. We were told that we just needed to get use to them. We went back several times because we couldn't see out of the glasses, and was told that the prescription and measurements were right, we just needed to tilt our heads, and we'll eventually get use to them. Our lenses were constantly falling out the frames. I went back to the store to to complain about my husbands lenses wouldn't stay in. The clerk looked at them, took them to the back, came back and said, "They where cut too short," we'll order him knew lenses and call you. That was about 4 months ago and we're still waiting for that call. I'm writing this review because my husband and I went to another known vision store received a better exam, got measured the correct way, and wasn't overcharged for frames, tint, or progressive lenses using the same insurance as I did last year. I wouldn't recommend them.
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January 2022 by Z X
Megan gave us excellent customer service. She is very knowledgeable and friendly. There are many choices for glasses. This was the easiest experience I've had picking out glasses. I'm really picky with glasses.
