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January 2024 by Mike Sea
Awesome experience! The associate helped me find gifts for my loved ones and helped my stay in budget. I'm happy with the gifts and my loved ones absolutely adore them. Thanks again!
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December 2023 by James Keith
Maria is awesome she kind patient and caring and has made me a repeat customer Kay Jewelers take care of her or I’m gone . Thanks Maria ??
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August 2023 by Roxanne Hugghins
Sapphire is absolutely phenomenal! Her knowledge with the different types of jewelry is amazing! The staff is always on point and super friendly. This is my favorite Kay’s, as I do a lot of business with them! See you again soon!!
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July 2023 by foxy and foxet
Sapphire was a great help. She heard my needs and wants and helped me pick out (customize) the perfect engagement ring.
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May 2023 by Judith Garcia
I’ve gave them many chances to improve at this location *Town East*. They always disappoint me. Every time I walk in for service. They ignore me due to my young appearance believing I wouldn’t spend money.My first experience with them, I was very ignored from the employee. I was assisted after a couple minutes looking. I wanted to upgrade my ring, the employee was be very rude when I asked to look at a few rings. Once I decided, the employee was processing my exchange and saw my credit with them. She completely changed her attitude and constantly asking if I wanted to look for more jewelry but I was mad and upset due to her rude attitude.The second and last experience, I went for my inspection. I was ignore once again. I was assisted with one sweet employee who untangled my necklace. The other employee *from my first experience* was looking over her. I’m guessing because she surprise I own four different type of jewelry? She told one of the other employee to clean my jewelry due to her break time. The employee who took over was very rude asking if my jewelry was from Kay’s. She kept asking for my information to confirm it was from Kay’s. After she confirmed she gave my jewelry back and walked away without saying anything else. I wanted to look at engagement rings due to my boyfriend talking about proposing this year but after my service with my inspection they just ignore me again. I just left upset and mad.They judge you for your appearance. I wouldn’t recommend at this location.
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May 2023 by Ryanne Stuart
I had an amazing experience today!! Natasha was so charismatic and welcoming and made the whole visit so worth it. She is so well informed on all the jewelry items and definitely will have me coming back for more. She deserves a raise!!
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May 2023 by Lakeysa Stuart
My salesperson ( Natasha) was amazing. She was so patient with me taking forever to choose my necklace. I have shopped at Kay's for year's and has never experienced such professionalism. JUST AN OUT RIGHT AMAZING PERSON. She deserves a raise!!!
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May 2023 by daija hopson
Sapphire was a great help! I told her exactly what I was looking for & less than 10 minutes later I was completely my purchase. Talk about efficiency! Thank you again Sapphire!
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May 2023 by Jack Link
Natasha was very helpful and patient while I was deciding on what. I wanted to get. I will definitely return to Kay's because of her.
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May 2023 by Nevar
Thank you Natasha! From start to finish she was the sweetest and took care of me. I will forever be grateful for your patience and determination. Give this woman a raise! ? god bless
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April 2023 by Fernanda Carrillo
I have been doing business at this location for years and have always been satisfied. I recently had a super small issue and Ms.Naty figured it all out super fast. Definitely ask for her! She’s super sweet and friendly and definitely cares about us customers. The rest of the staff is always nice and helpful as well. Definitely the best Kay I’ve done business with.! Thanks guys!
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April 2023 by Dr.Walter Sanders
Natasha at Kay Jewelers in Town East Mall was great to work with and actually inspected our rings . As soon as we walked in, she acknowledged us. She was easy to talk and professional. As long as we have been coming to Kay's (over 20 years) we have never been given that level of service. Because of her, we will continue to come back. Keep up the excellent work!
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April 2023 by Ashlee Rodriguez
Very good service helped me with jewelry. She was very nice helped me and my mom look for graduation rings and gave us options.
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April 2023 by Bigbeat08_-_115 Fowler
Natasha and Edgar Q were amazing, thank you both!!
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March 2023 by Jess T
Sapphire and Maite were amazing and helping me find what I needed to find. Great Customer Service. Wait time none