-
October 2025 by Carlos Silva
Absolutely unacceptable experience with Hertz and Corae Coleman. I’ve never been treated with such disrespect and lack of professionalism. As a President’s Circle member, I expected a higher standard of service, but apparently, being part of the “President’s Circle” just means being part of the circle of people treated like crap.
The way I was spoken to and dismissed was beyond unprofessional. There was zero regard for customer service or basic courtesy. I’m escalating this with corporate, because no loyal customer should ever be treated this way. Hertz needs to take a serious look at how its representatives are handling customers.
-
September 2025 by Britt Hamilton
Love renting from here
-
August 2025 by Musa Zayed
Terrible service and extremely unprofessional. They sent me a text message not even a full day before my reservation to inform me that they won’t have a car for me. Caused a lot of inconvenience and extra expenses and when I asked if they could help by sending me to another branch, they said that they can’t help me. Never using hertz again
-
July 2025 by Michael Garcia
Did a rental on Priceline. Good price no issues picking up, clean car, and return was easy they went to get the mileage and gas and said your good. Invoice price was accurate. Will be renting again in a couple of months
-
July 2025 by Denise Rios
Did a Reservation but didn’t go through plus they like lost. Never again
-
July 2025 by Víctor Ramírez
Perfect service and united very clean.
-
August 2024 by james buchanan
They don't accept tap pay. In this day in age this hole in the wall business doesn't accept tap to pay payments. Even tho the card can be shown as a virtual card with the id they still wouldn't accept it
-
August 2024 by Kristina Harris
I was here visiting from Las Vegas, Nevada. I had all the money to get a car rental. Have rented since 2003 but your hertz refused me and my money. Then refused to give my son and myself a ride to my sisters house which was 20 minutes away. The Manger was very rude and refused to help us.
-
August 2024 by Tonya Smith
If you want your money in your bank account to disappear, rent with hertz! Rental car through other persons insurance paid still I’m out a lot of money and they are still taking money out! Not to mention the car was filthy with nasty seats and needed an oil change! When I booked my reservation they were supposed to pick me up at the collision center get there and call hertz to let them know I was ready to be picked up just to talk to a lady that said they don’t pick up costumer! Terrible experience altogether
-
August 2024 by Sonu Panchhata
These people are good at serving customers.
-
July 2024 by Isaac Cole
Purposely make it hard to return car and charge more by literally not having that option. You need to return on a Sunday, tough luck. Will be sending to small claims court and escalate as needed.
-
June 2024 by Rede Bee (RedE B)
Do not be mad at me its my personal opinion every1 has theres but they play nice and act like Swipper no swipping out here. I rented through uber. I had to go out to this place every few days to extend my rental which took up time and extra gas. I was told by the manager my rental was good.everything was ok. I asked was it going to be any extra charges or anything he sd no. I put the gas back in the car the way i got it and everything. I didnt look at my receipt or something because im expecting some of my deposit back because mind you im coming and paying to extend the rental. I got money back on my card. Boom i went and start spending a little. A few days later .boom. here come hertz again . Charged me all kinda stuff. Then i called they say the manager never available. They say we charged you for gas. I said it aint that much gas in the world. Made my account overdraft and it has not been the same since. I even backed off a while and just left messages. Still is not fixed.. i was going to start renting and referring ..but NOT THANKS. I WISH WE COULD GIVE NEGATIVE STars because they earned them for real. So BEWARE.. OF SWIPPER NO SWIPPING..
-
June 2024 by Alex Rivera
Horrible experience!!!!!!! I booked a car to be picked up at 12 pm Saturday the place is closed ! Why would it even book at a time they closed there is no corporate place to call . I went to the hertz in love field after, where it said they had cars available and none. I tried to cancel my reservation but the system online does not let me. This feels horrible and I feel powerless to do anything about the situation.
-
June 2024 by Shaundria Durden
All of the guys were so helpful if you call with any questions or issues they are on it.
-
May 2024 by Jas McGowan
Customer service is terrible and they never answer or have you on hold. Even if you have a simple question. Ridiculous
