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October 2023 by Joshua F.
Giselle was PHENOMENAL! Not only did she go above and beyond to help us get our order out ahead of time ... she even walked us to the parking lot and helped us load it!!! This is why I keep coming back to F&D!
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October 2023 by Angela Rollerson
After shopping here for many years and spending large amount of money to rehab projects, I received horrible service from a guy name Angel, a manager. I has worked with two other manager for the past 3 weeks with flooring. I purchased 11 boxes, got measurements the next day. Came to get more but the flooring had been bought. A manager located 40 more boxes and I purchased 20. I came in to purchase more and pickup the ones I had previously purchased but was told I had to pay full price because they were restocking them. I asked could I receive the same pricing due to me purchasing 36 boxes and the pervious manager told me I could, Angel tell me no and he would not honor that. He became very rude. I asked for the lady manager that I had spoke with before and he told me she was on vacation. I just feel that he could have been nicer and that talking rude to your customers.. account holder is never acceptable. After me telling him about the flooring and why the other manager approved this, he could have a least investigated into the fact instead for being rude. I will take my business else where. As a manager it’s his job to do his diligence.
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August 2023 by valerie sanders
Floor and Decor Mesquite. We are doing a complete renovation of 1 1/2 bathrooms. We had gone to Home Depot Mesquite a few days ago to look at bathtubs, toilets, sinks, vanities, lights, flooring, and faucets, and wall tiles. This is quite a large area of the store, and we saw at least 15-20 employees during our self guided tour. Not one single employee of Home Depot helped us, or spoke to us, or even made eye contact. Why? Because I’m temporarily in a wheelchair? Because they wouldn’t have helped anyway? Who knows? Well today at Floor and Decor, my son pushed me in my little temporary wheelchair, and we looked around at some nice little bathroom displays. We didn’t really know where to begin. Suddenly, this beautiful Angel appeared, drawn to the old lady in the wheelchair. She was pushing a heavy cart so I thought she was just being friendly when she asked if we needed help with anything. Why yes, please, we are renovating our bathrooms from the floor to ceiling, can you help? Yes, she smiled and replied, yes, I can help you with everything! She asked me what colors I’m interested in and how did she know exactly what we were looking for before we did? Asiana, quickly found the shower tile we wanted and then we began trying to match it with floor tile and wall tile. We tried a few and she noted the advantages and disadvantages of each one, and she also voluntarily did the math often to let me know where we were, budget wise. She helped me find something more in line with my budget when it was necessary, we had a couple of laughs over it, and she helped us pick the floor tile for the other bathroom, then we had an appointment and had to leave. We will be back to finish up with Asiana, she is so knowledgeable and artistically inclined. She made the choices so easy when we could’ve spent days in there looking at tiles. I don’t usually write reviews especially long reviews, but the customer service provided by this very talented and cheerful young lady deserves attention. When we refloor our house, I’ll be seeking her assistance and won’t be wasting time anywhere else. An allstar. They have good prices too and quality!
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August 2023 by Suavek Oleksy
Great options and decent prices, not all stores carry the same items
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August 2023 by Sakina
Blanca at this store is super helpful and always smiling! It’s so great to walk in and see a happy staff. What a great example for all other employees. Good job F&D for having a five star team member. Love coming in for all my tile needs ;)
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August 2023 by Joshua C.
Was able to find exactly what I was looking for. The employees were very helpful and were happy to help me load my purchase into my vehicle. The prices were much lower than their competitors and the selection can not be beat. If you need flooring and are on a budget this is the place to go!
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July 2023 by elicia cruson
We were able to find a flooring pretty much exactly what I wanted other than it wasn't dark enough. I wish they had a even blacker flooring but I got the darkest they had. Luckily they had all 52 boxes we needed in stock. Only had to wait a hour to get them out of the warehouse and loaded into the truck. The employees were very helpful with setting us up with a credit card to even be able to buy the flooring. The flooring is great quality for the price and after three weeks have stood up pretty good. They have a lifetime warranty and are waterproof which is even better. Thinking about using them if I decide to get a backsplash or new tiles or countertops
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July 2023 by Lauren Milam
They have different styles of tile on display and have displays of rooms so you can see what it looks like. A great place to find some good tile for your bathroom floors and walls.
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July 2023 by Martha Lopez
I received excellent customer service. When we were in the store we received personalized attention, we received help until the end of the delivery of the ceramics we bought. we bought everything we need, thanks to the professional help of the lady who served us. one of the ceramics was broken but when I called the store I received an immediate solution. I loved it, I'll be back for more ceramics, the hard part was deciding which one to choose because the variety that have is very extensive, and very beautiful. in one place everything you need. Thank you Blanca for your kind attention.
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July 2023 by The Angel You Know
The store is huge, so much to choose from and everything you need for floors in one place,, ceramic, wood, vynal, and the design center is fool of ideas and models, there is prices for everyone, quality product, we went shopping around and this was out better option?
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June 2023 by Mamma J.
This location is exemplary. Service and material availability. They are very helpful and go the extra mile
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June 2023 by adriana young
Jennifer Delarosa was very patient with us and helped us locate our selections. She made sure we had everything we needed to get our project completed. It’s nice to have a someone friendly helping their customers.
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June 2023 by Devany Ortiz
Blanca was very professional and helpful. They didn’t have all the material I needed and she helped me order the rest of the material to pick up at another location. Great customer service.
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May 2023 by Mesquite ED
One of the best flooring stores in Mesquite! They offer a great assortment at great prices.
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May 2023 by rocio sixtos
I'm so pleased with the staff at this Mesquite location. Especially with Asiana! She helped us pick out the perfect design and helped with quantity needed and answered all questions we had. She made me feel relaxed and stress free during the entire time there. I walked in feeling confused as to what all I needed but that all went away immediately once I saw that the people here really know their products and know exactly what to recommend. I bought all my flooring and bathroom tile and everything is exactly as I visioned it ?!5 STARS ? ? TO ALL EMPLOYEES AND TO ASIANA!!!Very Happy Customer ?