Famous Footwear offers a generally positive shopping experience, highlighted by its friendly and helpful staff. Customers have praised team members like Emily, CeeCee, Rolando, Zulley, Nancy, and Alexis for their professionalism and willingness to assist with inquiries and online orders. Even when faced with challenges, such as a cold store environment, employees maintained a great attitude. The store has a good selection of shoes, making it easy for customers to find what they need. However, some reviews noted a shortage of staff during busy times, which affected the level of assistance available. Overall, shoppers appreciate the helpfulness and friendliness of the staff and express a strong desire to return despite the occasional staffing issue.
I went in the store yesterday to look for some work shoes and Emily and CeeCee were the best help and very friendly. They were great considering they were working in the store without heat they still had the best attitudes. Need to fix the heat in the store it was cold glad I was not in there that long. Good job girls y'all... read full comment
September 2023
Rolando, Zulley and Nancy took the time to help answer all our questions and walk us through ordering online. Very friendly and very helpful. Would recommend!!
August 2023
Customer service was great, got straight to what we needed.
