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February 2024 by Toni Pettis
I would like to send a shout out to Felicia and Hannah you ladies are the best
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February 2024 by Darian Coleman
Nice and clean cars good customer service and quick and easy pick up and drop off.Special thanks to Leroy, who was very helpful
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February 2024 by ERIKA Vasquez
First time renting a car through enterprise. I had a good experience, as soon as I got there Brooke & Felicia helped me out and started my process . I was out in less than 30 mins !
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January 2024 by Mario Deras
I liked it, the minivan was very confortable and services was quick and kindly
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January 2024 by Paul Burnam
Great price. Very friendly service!
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December 2023 by Jess L
Love the energy here. Employees are kind and super helpful! Couldn't ask for better customer service!!!
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December 2023 by CsmoothBoxing Channel
Read in full please! The female manager (Brook) at this location was absolutely unprofessional in many ways and should be either removed or not allowed to handle any customer complaints.Due to an accident on 11/22/23 the day before thanksgiving our insurance company sent us to this location, we called prior to verify they had a rental giving it was a holiday weekend, they advised yes. Upon arrival minute's before closing the young lady (manager) checked us out for a black Toyota Camry after doing a walk around the lighting was poor and it was completely dark outside everything looked fine. We drove home and noticed the registration was expired 10/23 due to holiday we had to wait to contact so we didnt drive on 11/24 my fiancé had to drive it to work when she arrived she noticed the passenger rear tire was flat we call enterprise to explain the situation she stated the tire was our responsibility we declined their insurance. I went on to explain we need to change it out anyway what do we need to do She advised "my area manager was aware and gave the approval to rent the vehicle" with expired registration and no inspection paper work to show other wise it was legal to drive. After I was told this that they knew , I got upset and ask why would this be allowed she began to be defensive, argumentative, and went on to say:1. Am I accusing her of putting a nail or tire on flat when all I was trying to explain to her is it possible the tire was already low or had a nail in it.2. I need to find the lord ( who is she as an employee of a company to question anyone's religious' relationships, which I hope the conversation was recorded and reviewed, because I did hit the record button and even though I may have had a tone of being upset for good reason, I didnt use any inappropriate language.3. After I told her I was going to leave a review of my experience her exact words "go ahead I helped 75 customers that day one bad review won't matter" not how can we help to get you a car that is drivable or I understand you are upset or sorry.4. She hung up on me, I had to call back and still got no solution to the issue, but was advised by her to get the flat fixed at my expense and drive a car with expired registration and inspection no paper work in the vehicle stating this has been done anywhere.5. I ended up calling another location and explained my situation and was told "due to the management changes and her he knows exactly who she is was not surprised to come by and we will change it out for you. Aired the tire up and changed it out. This complaint wont stop here. Also oil over 3000 miles past due see pictures.
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November 2023 by R Lockridge
It is the 23 returned the car. And I must admit that it wasn't what I asked for. Ms Cydney Williams upgraded me to a new gladiator jeep. Never driven a jeep. Really never cared for them . Got in it and it was awesome. I drove back with the top down. There is nothing like having your hair in the wind . Ms Cydney on military. Thank you.
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November 2023 by Arun James
Went for a replacement car due to a flat tire. First of all long wait to get some help. And even after that they didn’t even offer any help. They said they don’t have any cars available and go get the tire fixed. I went there with the suggestion from customer support. Won’t recommend this place
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October 2023 by Jessica S.
Every time I come here I wish to god I chose differently. The last visit topped my annoyance. I drink bleach as I say that I should have gone to budget. I had an emergency drive to out of state and my car was in the shop. NBD enterprise should work out. I called them no problem. 10:18am a car is reserved, not so fast it wasn't there. I'm willing to upsize to a minivan but was not happy about the obvious bait and switch. I was even willing to just pay it but the woman behind the counter told me I didn't need to show her attitude. I left. I got a vehicle at budget. Unfortunately I will arrive at Memphis later than I planned. Wouldn't recommend this location unless you love paying for an up charge.
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October 2023 by Tracyne Ashby
The young lady she was a true blonde with a very short haircut and her name started with H. She was very helpful. She was very professional and friendly, every question I asked she answered. She deserves a promotion
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September 2023 by Jesse Soto
I’d try my luck at DFW airport instead. Understaffed, crammed parking lot. The employees that are working seem to be out of zeal. I had my Full-size SUV reserved the night before, the day of had to wait for them to drive to another location for the vehicle (a 30 minute additional wait) no communication or offering to downsize or upgrade to a different vehicle to avoid wait (poor customer service), I had to actively intervene with a person who was getting service which had arrived after my already 15 minute wait. Will not be returning.
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September 2023 by Alicia Bailey
I left one star because I don't have the option to leave 0 stars...This company is very unprofessional. I made reservations here to pick up a rental car days in advance... I go to pick up the car and was told they didn't have any cars available at all. They were very unprofessional and didn't want to help me. I had to go all the way to love field to get a rental with a different company....I will never use enterprise again...
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September 2023 by Rocio C.
Kelsay was excellent. He helped me out and was very attentive. Good place to rent out a car.
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September 2023 by Steve Turner
I like enterprise, the pickup truck I rented was a little pricey. We rented it for two days. Our rental agent Eric Weary was very cool and helpful and knowledgeable even gave us a discount.
