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November 2023 by Peggy Foster
Wonderful service! Everyone is always professional and helpful!
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October 2023 by Brian Risinger
I recently found James and his team at Carter Automotive and they are amazing. I own a company with a fleet of trucks and he has our business moving forward. I’ve now had 4 of our fleet vehicles in there in just the last month and greatly appreciate the communication and level of expertise and service with each transaction. I highly recommend them!!
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October 2023 by Jonathan Ackley
Extremely reasonable and easy to work with. Truly appreciate his dedication to his customers! It’s rare to find a mechanic shop you can trust. Highly recommended James Carter and his crew at Carter Automotive!
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October 2023 by James Hjelmstad
The secretary was very kind and prompt. The mechanics were knowledgeable and walked me through what they did, all with fast service and a great price.
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July 2023 by Jessica S.
I go there every year for my inspection. The staff is professional and friendly. They are so good that there is never parking. Can't recommend enough.
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June 2023 by Roudy Hall
Carter has definitely earned my business in the future. I took my van in yesterday to have the ABS repaired and mentioned how they may have to pull my antenna off before pulling it into the bay. I’ve got a large CB Antenna on top and the previous place I took it to didn’t and bent it. I picked up my van today and got home to notice it’s straight now. Apparently they straightened it out without my having to ask. It’s the little things like that I notice. They were very kind as well and didn’t try to stick me with a huge bill. I’ll definitely be back in the future!
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June 2023 by matt chambless
My experience with carter automotive was excellent. If you are looking for a shop that is professional and operates with integrity this is the place to go I will be getting all of my automotive services done here for now on and highly recommend carter automotive.Service: Auto maintenance
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June 2023 by Deborah Price
Great auto shop! They are honest mechanics and take good care of my cars.
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February 2023 by Dusten D.
I must say I have never been treated with such disrespect as I received from this place. I was very surprised with so many nice reviews I thought it would be a honest and friendly place. I was so wrong. I just moved to Forney and was a little excited to find a local mechanic to take care of my family's 4 cars. I took my 2017 Mustang because my heater was not working during the cold spell we had last week. anyhow the warning light came on and said the car is hot. I looked up online a mechanic and found Carters. it's about 2 miles from my new house so I took my car there and walking in wasn't bad at all. I think the owner of the place was outside talking with a lady and he said hello as I walked in and asked what the problem was. I told him and he said you probably just need some water but go inside and they will take care of me. I went in gave all the information to the receptionist. i left my car there and a few hours later I got an estimate. there was two estimates sent one for a water pump and a second one for a thermostat. i called to ask a couple of questions but the person that answered the phone could only tell me they don't use original parts. i didn't mind paying extra for original Ford parts so I requested them. 2 days later my car was ready. I went to pick it up and thought I would get my questions answered that the receptionist couldn't answer. I asked her again at the counter and she went and got one of their technicians. Thats when the problems started. I asked if he could explain why the charge for installing the thermostat was $165 in labor when im Already being charged over $300 For installing the water pump. I changed a water pump before on a different car and the thermostat was right there when I took the pump off. Didn't need to unscrew any other bolt or anything. His first response to me was "because that's what the computer will let me charge.". He then went on a rant about how everyone wants stuff for Free and always tries to get free stuff done whenever someone is in their engine. I immediately told him I was not asking for anything free I was just looking for an answer to what I thought was a simple question. He then told me on my car the water pump was not the same type that was on the Chevy I changed myself and that it was behind 3 additional plates under the water pump. I was fine with that explanation , but he again went on to say people only want Free things and once again I had to say I was not trying to get anything free I just didn't want to be charged twice because your computer says that's what you can charge. I paid the almost $800 dollar bill and left. The next day I was at the grocery store and this lady came up to me and asked if I was at Carters yesterday. I told her yes I was and she said she was behind me when I was asking questions and said she would of asked them too. She then told me when I left the auto shop the employees at the counter were making fun of me. all I could say to the lady was Wow just Wow. Be prepared to be ridiculed and laughed at if you ask a question. Not everyone that asks a question is trying to get free stuff. I'm sure most that THEY think want free stuff are just people looking for answered questions. Thats all I was wanting.
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February 2023 by Harold Mason
Fantastic customer service and excellent quality of work. They are tremendous. Hard to find businesses like this these days.
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January 2023 by Jackie C
Whenever I'm in town, I always get my car services done here. Small town business, great service with a family feel. These guys are awesome!!!
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November 2022 by George Jackson
I Did not use this shop transmission went out on durrango diagnose took about 3 days no sense of urgency move to another shop carter's was going to charge me 5200 dollars got done 2 days 2200 dollars 3000 savings
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October 2022 by Jacob Coleman
I replaced my transmission myself due to a noise I thought I heard from my transmission. After replacing the transmission I heard the exact same noise…. Since this shop is a Preferred Shop to work on Jasper products and handle warranty claims I brought it to them. Before going through with the process and spending thousands in the hope that Jasper would reimburse me for the warranty claim, James Carter the owner said I should look at another part just to double check. Low and behold he was correct! In my opinion I wouldn’t expect any shop or business to take the care and precautions to watch out for the consumer rather than earn a buck. Thank you James and thank you Carter Automotive.
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October 2022 by A.D. Blackwell
We took our car in to have a front end issue checked out June 8, 2021. The owner was told about a shaking steering wheel, rattling sound in the front end, as well as something feeling loose under the pedals. He was told the car pulls to the right and the rattling/shaking gets worse at higher speeds. We made sure he knew we were leaving for a family vacation and needed the vehicle to be road worthy for a long trip. James took a quick look and said all we needed was an alignment and balance. My husband took the car in a couple of days later to have the recommended work performed. When the car was picked up from the shop, James told my husband it was still pulling to the right. He said he double checked the alignment and it was straight. He blamed the pulling on some minor body damage on the right quarter panel. We left for our road trip a couple of days later. Two hours into our trip the vehicle lost control on the highway.My family could have died because of the negligence and ineptitude of the owner/mechanic. Our vehicle lost steering control and veered hard right off of I-20 going 70 mph because of a broken rack and pinion. When I went to the shop to discuss the matter, I was verbally assaulted and bullied by James. He should have noticed the rack and pinion was bad. We needed much more than just an alignment and balance. We had to pay towing fees in addition to getting another alignment after the rack and pinion steering was properly repaired in Marshall, TX.Service: Wheel alignment
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August 2022 by Erica Aguado
Great service and very honest mechanics. I went to have my ac services and not did they get me in the same day, they finished it the same day. Would recommend to anyone and will definitely be using them again!
