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April 2024 by Gordon Shine
If I could give negative stars for this place I would it is absolutely HORRIBLE there is so much I could say but to keep it short they called my landlord 14 times in one day, dave breath smelt like alcohol they make you feel like you are joining the military I have filed a complaint with the bbb THIS PLACE NEED TO BE SHUT DOWN .. maybe not the business itself but DEFINITELY THIS LOCATION IF ANYONE WANTS MORE DETAILS ON THIS HORRIFIC EXPERIENCE ILL GLADLY TELL YOU ILL BE SUING THEM SOON AS WELL
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March 2024 by Reactors Reactor
If I could give zero stars I absolutely would. I have never made a late payment. I just added a washer and dryer two weeks ago after they called me and told me I would get 30 days free on new items because of my on time payments. When we went it and it was time to pay the woman said we couldn't get 30 days free and we actually paid two weeks up front making the first payment due March 30th. We had a major car repair we had to make this week costing us a good amount of money. We called to let them know we would pay double next week because we had a surprise financial obligation this week. The same woman who made us pay 2 weeks up front on the washer and dryer started saying we need to atleast make a partial payment. She brought up the new washer and dryer we added but we are not even due to make a payment on that until the 30th. They told us if we ever had an issue to communicate well here we are communicating and they are being unreasonable. I could easily go and buy myself what I am renting through them and after dealing with this I may just do that because they made it clear today that they will not work with you in a time you need it. Again we have never ever been late. I should have known when they said 30 days free then didn't hold up on that bargain they didn't have great integrity as a company.
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January 2024 by Rachel Weatherall
I'm very pleased with everyone in the store they are all nice an kind to me I've not yet ran into a problem with them great service keep up the good work guys
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December 2023 by Kristi Lovelace
I use bestway in mesquite Texas and they are really rude to me and they won't help you when you been paying on time
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December 2023 by Liberty Patterson
Great service and always good deals, husband and I been buying from here for many years,if they don't have it they do there best to find what you want .Thank you Bestway.
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November 2023 by T Gomez
I had a wonderful experience. The whole team is so nice and helpful. Even the 2 gentleman that delivered and set up my items were amazing. I forgot their names, but overall experience was a 10 out of 10.
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August 2023 by Leanne Pritchett Broumley
Love this place, been with them over a yr and will continue to work with them.. love my washer/ dryer combo and now my mattress thanks Derrick
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July 2023 by Leanne P. B.
Been with them over a yr and very happy with all the guys and Derrick has gone above for us.. ( hope I spelled his name right)
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July 2023 by Leanne P.
had been threw it with rent a center and decided to try Bestway rental in Mesquite, had to rent a washer cost was $25. a week and me going to the stores to wash our stuff was $35 a week and 2-3 hrs of my life doing it.. so I got the washer machine and it was super large and loved it .. 6 months later they had a great special for a $1.00 cheaper get a front load washer/ dryer together combo and I knew we couldn't afford one out right.. so I traded the washer for a washer and dryer combo.. love them so much.. cleans our laundry so good, husband freaked out when we couldn't find the answers to why machine wasn't working.. and the manager Derrick comes to our house and shows us whats going on, it was already stopped up from dog hair.. hey 5 dogs who knew it would clean our stuff that good.. lol anyway we have been enjoying it ever since... a week a go we also got a mattress from them for reasonable amount each week.. love love best way.. Thanks so much Derrick for all your hard work with us... Leanne P.B.
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October 2022 by Gloria Landrum
Do not go to this store to rent anything I'm 66 years old and they just rip me off they make up the payment and change it when your about to get your stuff paid of
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September 2022 by Teresa Sams
DO NOT DO BUSINESS WITH THEM!!!Bestway 111 in Mesquite TX stole my rent money by charging my Venmo card illegally! The Bestway account was under my daughter’s name. I let her use my card to receive payment from her employer because she didn’t have a Venmo card at the time. She made one payment to Bestway with the card and specifically told them not to save it. She told them to pick up the rentals before the next payment was due. They waited until payment due date, illegally charged my card, and then picked up the rentals. Very shady business practices and very rude staff! I filed a Venmo dispute and they issued temporary credit. The Venmo dispute claim was denied and they want the money back. Bestway owes Venmo that money. This store has a multitude of negative reviews on the internet!
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August 2022 by Teresa Hollaway Sams
Bestway 111 in Mesquite TX stole my rent money by charging my Venmo card illegally! The account was under my daughter’s name. I let her use my card to receive payment from her employer because she didn’t have a Venmo card at the time. She made one payment to Bestway with the card and specifically told them not to save it. She told them to pick up the rentals before the next payment was due. They waited until payment due date, illegally charged my card, and then picked up the rentals. Very shady business practices and very rude staff! I filed a Venmo dispute and they issued temporary credit. The Venmo dispute claim was denied and they want the money back. Bestway owes Venmo that money.
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July 2022 by andrea green
Manager Derek is so rude and inconsiderate, this store was my best one but now since the new team started i would not recommend anybody to them, i been with them 10 years, i will never purchase from them again
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February 2022 by Michael C. Lockhart
Very unprofessional took my money and kept giving me the run around telling me that it would be returned.
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January 2022 by Madi Arielle
Only reason I’m giving one star, is cause you can give zero. This place HARASSES people. They are DISRESPECTFUL, unprofessional, and rude! My hubby and I had a 16 month contract for some stuff. After a month of paying, it increased to 18?? And so did the price we were paying. We were trying to get a brand new TV and ended up paying the price of a brand new smart TV but after receiving it and using it for a while, we found it had been USED. Also, they CALL YOU NONSTOP for payments. And if you don’t answer, THEY SHOW UP AT YOUR HOUSE AT 9:30pm threatening to take your stuff back!! NEVER HAVE A CARD ON FILE WITH THIS PLACE. They will charge your card WITHOUT your permission!! Also, DeAndre, contacted my grandmother on FACEBOOK about a payment! What company allows that?? They’re so unprofessional and disrespectful!! I’m so happy to finally be DONE with this place. They put my family and i through such a financial struggle for nearly 3 years!! I will never do business with this place ever again. I highly recommend just going to a REAL furniture store or even WALMART. BUY YOUR STUFF. DONT RENT IT.
