-
April 2023 by Jonathan Dehn
Disorganized, many prices not labeled, including on pavers I was interested in. No one in garden could help. Went to register, only 1 person at a register in the whole store. She couldn't help. Customer service, no clue. Someone higher up was going to check, so I waited at the pavers. After more than an hour in the store, I gave up and left. Not going back to this store.
-
September 2021 by Fernando Tinajero
Walmart on 2041 Redbud Blvd, McKinney, TX 75069 is the worst pick up ever. Waited for hours for my foods and stuffs. Check in and got my foods 2 hours later in the pick up spot #6.They need do something help to speed up the pickup order. Waiting for 2 hours, ant nobody got time for that!
-
July 2020 by Maggie O.
The associate who works at the self check out, Sanya, is awesome! She provided great customer service to myself and my husband. We had a very full cart and she had the idea to provide us with a second cart to put items in after we scanned them. Additionally, the customers checking out next to us were very rude to her and she continued to help them with a smile on her face. She should be recognized for her customer service!
-
May 2020 by Kade S.
Bought an HDMI cord on clearance, that I found out later that it didn't work. Apparently Walmart sells a product even if it is defective because I had to pay full price for a replacement cord. Worker tried to tell me the cord wasn't defective.
-
May 2020 by Angel T.
In all my living long days I never heard of such a silly policy!!!! My husband wanted to purchase beer, Not only did they want to see his ID they also wanted to see mine! We are old enough to be the cashier's parents!!! The beer was for my husband, he showed the cashier his ID. She insisted that they can't sale beer, wine, etc to anyone unless everyone shows their ID. Regardless of who the beer is for. The cashier told us that this was this store managers policy. She understood other Walmart's don't make you go through this. We explained to the cashier since my husband has the credit card and his ID I didn't bring my purse with me I left it at home. We said she couldn't sale my husband beer unless I showed my ID as well!!! We will NEVER shop at this location for any grocery needs. This is typically when we shop at this location for our groceries and my husband sometimes will purchase beer at this time. The regional and district manager should be informed that this happening at this location.
-
April 2020 by Tim G.
There should ALWAYS be a store manager on the floor or at least at the store, someone shouldn't have to wait almost an hour in between 2 different so called managers that can't answer the simple question. I've never had any issues or complaints about this Walmart to be honest, but this time really struck a nerve bc 2 different managers said they needed to get someone higher all to be told they can't answer a question. Aside from that, great job Walmart
-
April 2020 by Jo S.
BRAVO Walmart for your excellent order and pickup service during this time of Covid 19. We have used it 3 times now, and have had excellent results. Sure, they can be out of some things like every grocery store now. And occasionally they may have to make substitutes if you allow them. Their app works fantastic: easy to add things to your "cart", easy to pay, easy to select a pick up time which is usually the very next day. They notify you when your order is ready and if using the app, they know when you arrive. You just indicate on the app the number of your parking spot and color of your vehicle. Then groceries are brought out and put into your car fairly quickly You don't have to sign the electronic pad. Just show your driver's license. We have never had any problem with getting the correct items. Evidently the "pickers" are extremely conscientious and careful. If an item is out of stock and there are no substitutes, we are notified. There is also time to edit your order before they gather the items. Slick! Well done! I don't know if all Walmarts work this efficiently, but this one on Redbud has been great. Good job!!! And many thanks to all the employees who are working hard during this time so that we can get our groceries. You are terrific.
-
February 2020 by Anna P.
I don't like to complain but the customer service at this Walmart is terrible. Guess this is what I should come to expect but my experience today was terrible. From the unhelpful employees that act if your a bother to not having what I came in for to the rude person at the checkout. Not a fan of this store and especially this location now
-
December 2019 by Zathan P.
This Walmart on Red Bud is the worst!! No other Walmart does this. This is unheard of. If you are wanting to purchase beer and wine and you have family members with you, their policy is now to check everybody's ID. They said it's a ALL ID CHECK POLICY!! So if one person do not have their IDs, they won't let you purchase. If you are with a little brother or sister under the age of 21 and they are with you, they won't let you purchase liquor!! Some bs. They said that they think you might be purchasing for them.. some b******* honestly. I recommend going to to another Walmart if you plan on getting beer and wine. This policy is stupid. The employee told me it came from Home Office. But no other Walmart is doing it. Either leave your kids and family in the car and go purchase or just split up and use a different register separate from them. A damn shame you got to do all this just to purchase.
-
October 2019 by Hannah W.
I have been using Walmart grocery pick up for about a month. It is extremely helpful with a baby. This past weekend I went to pick up my order and it was not ready. I explained I would have to change my pickup to the following day due to work. The next day I returned to pick up my groceries and Hunter was the employee who brought out my groceries. He was extremely apologetic, very respectful and was by far the best service I have had in a very long time. After watching him work so hard bring out groceries and being very respectful to the customers who were getting impatient. I do hope he gets amended for his work! Hunter was by far top notch!
-
October 2019 by Ryan H.
Have you ever seen the meme on Facebook that says, "You have to make a phone call to somebody and if they answer, you die, if they don't answer, you live. Who you calling?" Well if you ever get put in that situation, call this Walmart because I promise that they won't answer the phone. Absolutley the worst customer service I have ever experienced my entire life on planet earth. Absolutely. Terrible. Zero stars. Shut them down.
-
October 2019 by Anthony A.
This Walmart though has some of the very most rude employees of the world they literally have to follow you stalk you whatever you get they have an eye on you I mean I feel like I'm at North Korea now I mean cmon let's do better this one time a lady was following us that I told an employee and she left just full crap they don't even know how to give you manners rather go to Princeton people and employees are really nice no joke.
-
August 2019 by Tara K.
Having experienced hellish Walmarts, I'd say this 1 isn't all that bad. We stopped by on a late Saturday afternoon, parking was god awful as expect, the store was pretty clean and well-stocked, and the staff was helpful when necessary. I was able to find my alcohol and cupcakes quickly. Self-check out was simple and the attendant there was super helpful. The only 2 things that were off-putting was the self-check out attendant asked for both of our IDs, which I believe it's standard practice that as long as 1 person is over 21, you don't need everyone's. Whatever. Another strange practice at this Walmart is that we didn't have our liquor bagged because it came in a 12 pack case and the guy at the door stopped us, asked for the receipt, and scanned the items again before letting us proceed to our car. I thought that was weird. Maybe they have problems with alcohol "walking off" but since we literally got rung up by an attendant, I thought that was needless.
-
August 2019 by Emily S.
Super clean and organized store that I have ever seen. The staffs are so helpful and friendly. The fruit is also cheap and fresh, it is better than Kroger. Highly recommend
-
July 2019 by Cary B.
Sorry customer assistance. My wife and I were checking out in the self scan lane and asked for cigarettes. When we scanned the cigarettes it flagged the assistant for the age verification ID check. We are both in our 60s but I get it. My wife didn't bring her purse with her but I presented my TX driver's license since I was paying with my debit card. The assistant told us that since we had both scanned items in unless we both could present IDs we could not purchase the cigarettes. Of course we walked out and now have to go across the street to Kroger to shop but what kind of jackasserie is this?