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February 2024 by Keesha
This used to be my go to store for prescriptions and necessities. Today I was treated very poorly and accused of stealing. I’ve literally been shopping here for 7 years. I won’t be going back. ?
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February 2024 by Kathy K
Extremely slow and entitled pharmacy staff. Their time is more valuable than yours. ????
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February 2024 by Q R.
Horrible customer service at the pharmacy.... CVS across the street is way better..... please do not waste your time here's they do not like African Americans, my prescription was sent in yesterday. I go to pick it up today and they haven't even filled it they claim. One lady said she would call me up when the medication was filled in 10 min and I had to go up and check on my medication 25 mins later when it was already done. Then they didn't give me a bag for my medication, they didn't have any syringes and the customer service was horrible they will literally smile and not care; they don't even apologize for the wait time I will never go to this Walgreens again.
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January 2024 by Paige Pollard
I NEVER give bad reviews because I know that it could be a one off or all hell broke loose at the business I am at. I’ve had it though and this clearly is not a one and done kind of bad day. Wish I could give 0 stars. They have turned in to one of the WORST pharmacies I have ever dealt with. You wait in line for 30+ minutes, and they may or may not even have your prescription! They need to hire more help seeing how that is the main issue! No one ever seems to know what is going on there and where prescriptions are! Do not have scripts sent here, choose another pharmacy!
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January 2024 by Roopika Kola
I love it. We were there for my baby passport photo, they were great, it was done in couple of minutes. Where as Cvs doesn't click newborn babies passport photos
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January 2024 by Aaron Hoegenauer
As the other reviews state, the pharmacy is staggeringly incompetent. Stay away if you value your time.
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January 2024 by Lauren H.
I scheduled an appointment online for a vaccine for my 4 year old. When we showed up, we waited in a long line just to get to the front and be told they don't have any of the vaccines we were there to get. Why do they allow you to make an appointment if they don't even have the vaccine?
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December 2023 by Christine K.
This is probably the worst Walgreens ever! The pharmacy is absolutely horrible! I was on the phone for 25 minutes and no one ever answered. What is the point of being able to call if you cannot get through! If I could give it a rating it would be a 0!!!
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December 2023 by Ingo Hagemann
Very nice staff
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November 2023 by McKinney Ranch Family Dental
The Pharmacist Linda Lam is acting like she is the Goddess of Dispensing Medications. She kept calling questioning the one prescription (non-narcotic and non-controlled substances) written by the doctors (in total she called the office 5 times at least. First to ask for direction how to fill the medication. Shortly, called back to inquire the relation of patient and the prescriber. REALLY?! Finally Ms. Linda Lam threatened to ‘flag’ the patient and the doctor; the staff didn’t want any issues since the doctor was with patients and she didn’t know what to do. The staff said to cancel the prescription then.) Our poor elderly patient unfortunately had GI issue with the antibiotics taken for an oral infection. The pharmacist kept refusing to fill the medication that our dentist wrote to help relieve the symptoms which resulted in further pt. suffering. In addition, Ms. Linda Lam bluntly asked our office staff if patient was related to the prescriber which is in clear violation of HIPPA/pt. privacy. Does she try to map out the genealogy of the patient in addition of being a pharmacist? Our clinic and doctors have been practicing over 18 years; this is particular harassment and wasting the provider's time is uncalled for not to mention unethical. The patients (we had the issues once with another family) are fed up and we will no longer call in future prescriptions for patients to this location.Update: Pt. was moderately dehydrated due to the delay by the pharmacist at Walgreens. Patient went to CVS across the street and had no issues filling the prescription.
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October 2023 by Ashley M.
HORRIBLE wait times. Waited for 40 mins in the drive thru line. You're ignored at this location. After waiting at the drive thru window for 25+ mins, I was finally acknowledged. Then told to come inside and wait another 30 mins. They have NOONE working the drive thru window but 15+ customers who were inside were helped and handed prescriptions. Unfortunately it was very inconvenient for me to come inside with two babies, one of which who was screaming in pain needing her prescription. This is absolutely unacceptable.
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October 2023 by Kate
I understand wait times and the annoyance. Pharmacist try their hardest with the staff that they have on hand. Most people blame them directly for the long waits though it is a corporate issue. The pharmacist and staff in the pharmacy are not directly in charge of who is hired or in charge of the hours they have for workers. I cannot speak on behalf of the Walgreens staff but I think some leniency from customers is needed. There is a lot of legal matters regarding prescription medication which can take time. It’s a pharmacy not a McDonald’s. Remember there is a handful of them and hundreds of you. Be patient and kind. If you are annoyed by frequent long waits then take your business to another location or pharmacy.
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October 2023 by U S.
Worst store. They put me on hold for 43 minutes No one in this store is serous in helping customers. Update : Oct 13, 2023 I went inside. After picking up my medicine. I decided in good faith to give feedback to the pharmacy supervisor ( Asian looking lady ) a) as I gave feedback , i saw she was not listening & being defensive b) then she blur-bled. I did not get it c) she called manager of the store attempting me to leave the store d) I left the window and sent to the front of the store check out and waited for manager to come back e) manager was polite and did his best to retain me, after hearing all. I told the manager after today I shall never come to Walgreens pharmacy as CVS is 200 % better. He agreed with me about the issues with pharmacy. I showed him screen shots on my call holds for 43 min too. We shook hands and I left I would still say don't go to the pharmacy. The store side is good. This is Stacy & custer in McKinney.
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October 2023 by Nimisha S.
8996 Stacy Rd, McKinney, TX 75070 Made vaccination appointment at 9.30 am. It's 10.20 am. Nothing yet!! Whole point of making appointments is to schedule your day accordingly. If you have staff issues, don't let patients make appointments and screw up our day.
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October 2023 by Garden Lover
I gave my prescription form in the morning at 11. Now, it’s 5:30pm and prescription is still not ready. It’s pain medication prescription from ER and I am waiting for it from morning. This is the worst Walgreens location. I have never seen this much delay in any other locations. This locations deserves 0 starts.