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October 2023 by Laurie Cluck
I’ve been going to Virginia Parkway Pet Hospital since Dr Reno took over the practice about 10 years ago. Dr Reno has cared for our English and French Bulldogs and given them outstanding care. Our little Frenchie has an on-going medical issue which has been very challenging to diagnose, manage and care for but Dr Reno has been tireless in her pursuit to help her and to offer treatment options. Dr Reno is very knowledgeable, spends as much time as you’d like explaining what’s going on with your pet and truly cares for your pet. Het office staff is friendly and helpful, particularly Rachel. I can not recommend her more. Five stars!
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October 2023 by Javier O
Dr Susan is very caring and knowledgeable about my pets health. Her kind and gentle manor is very comforting. I highly recommend this hospital.
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June 2023 by Megan L.
I've been taking my four dogs to Virginia Parkway for many years. I've been happy with the service there and appreciated how attentive the doctors are during appointments. At one point, I started taking my dogs elsewhere out of personal convenience. During an exam at the other clinic, we noticed my boxer had what appeared to be a mass on one of her back toes. The doctor did a needle aspirate, but the results were inconclusive- she recommended we amputate her toe since she had had one mast cell tumor previously. This seemed extreme so I brought my boxer back to Virginia Parkway for a 2nd opinion. Dr. Pena and Dr. Reno noticed that she was walking a bit off and this was putting extra pressure on that toe. They did additional diagnostics suspecting that her toe was merely inflamed. Sure enough, the results came back with inflammatory cells, and no mast cells. She had changed her walk due arthritis pain and that resulted in her toe becoming swollen. We got her on pain medications and her walk corrected and her toe returned to normal. Because they did a thorough physical and didn't just focus on my complaint without looking at the whole picture, we were spared an unnecessary surgery. I wouldn't choose any other clinic as their primary clinic, no matter the convenience. I also think it's worth mentioning that Virginia Parkway does a lot of work with a large rescue, so they see a lot of unique health cases. I think this helps contribute to the doctors' experience and knowledge, and then those experiences benefit my dogs when they present with something unusual (which they have unfortunately). Dr. Reno also has a great working relationship with specialists in the Dallas area- I know this because my dogs have also had to have specialized surgeries and have been seen by an internal medicine specialist that she referred us to. I would recommend Virginia Parkway Pet Hospital to anyone in McKinney. I know sometimes there is a wait but that's true of any clinic nowadays, and if it's not an emergency, the doctors at Virginia Parkway are worth waiting for. They typically do the exams in the treatment area since they are already back there to get samples, which some people may not like but I think it helps with getting a more thorough physical exam and the doctor always goes over their exam findings when they bring my dogs back. We've had experience with Dr. Reno, Dr. Pena, and Dr. Studdard and I would be happy to have any of them treat my dogs.
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May 2023 by janeen ludecke
I did not feel they were very caring. When our dog was dying, they didn't have time to care for him and sent us to the emergency vet's office where he passed. No one from this office bothered to follow up with us on how our emergency vet visit went that THEY sent us to. If we get another pet, we will find a different vet.
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August 2021 by Laura Meyeres
I love this vet Susan. She is amazing to have! I can ask her a question about my pet and she is so good that she can almost tell me exactly what is wrong! Without a picture. I asked her about a cat that was limping , I figure maybe a fracture she told me check her nails. I did and yes it was it! I am amazed at her expertise! She is awesome.
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August 2021 by David Bugno
My family has been very pleased with the Pet Hospital. They have been cordial, very helpful and Conscientious about our pet. Our dog has had numerous shots and surgery at the Pet Hospital performed by Dr Reno. The results speak for themselves. We have enjoyed a happy and healthy pet under the Pet Hospital’s care. They are a great service to our local community.
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July 2021 by Oscar T.
How hard is it to return the call of pet owners? Apparently for Virginia Parkway Pet Hospital is a challenge. Called 5 times to ask for a prescription, called 3 times to schedule an appointment and after they forgot to give us the second prescription i have called 3 times to remind them that I need it and promise to call back and never did. We are done as soon as we get the last prescription which we still dont have.
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June 2021 by Jennifer Kopidlansky
Dr. Reno and her staff are so wonderful, patient and kind. They truly care about your fur-babies well being. The quality of care you get here is top notch. I cannot say enough wonderful things about Dr. Reno!
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May 2021 by Christian Barber
This place is a mess. There is no transparency when it comes to price. We have dropped off our dog multiple times to get shots and end up with a $100 bill due to a “puppy check up”. You can buy the shots anywhere for $20... they never tell you how much it will be until afterwards. Also, they are over priced, we got a quote to spay our dog for $500 from here. We got multiple prices elsewhere ranging from $50-200. Lastly, I leave a 1 star review due to lack of professionalism. It seems they are not organized here and therefore after 4 visits, we will not be going back. I am all about second chances but Virginia Parkway Pet Hospital has let us down now 4 times.
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January 2021 by Encyclopedia B.
They are the best here. My pup actually jumps out the car to run in to them. Dr Biggerstaff and the staff are wonderful. So thankful that they take such food care of our pup.
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January 2021 by Irum Rashid
Very professional staff...
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September 2020 by David Crowley
Dr. Susan Reno and her staff at the Virginia Parkway Pet Hospital are second to none! They are great to talk to, responsive to inquiries, patient with my pet, and all around amazing professionals. I can't imagine taking my pet anywhere else in North Texas. Well worth the drive from anywhere. You won't find a better veterinarian in Texas.
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September 2020 by Kathie White
Dr Reno and staff are great. Very professional and caring.
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August 2020 by Stefanie Jones
Love, love, love them!
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May 2020 by Jaylene Hughes
We were referred by Lonestar Dog Ranch. We had our first visit for our Oliver boy. All of our quesions were answered, felt confident about the care he got, and are so happy to be getting such quality care. We will be back with our Ruby girl in the weeks to come to get established.
