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March 2024 by Oni K
We have more mails "lost" than delivered.Tracking numbers show as delivered but never show up in the mailbox.Two credit cards shown on informed delivery, never delivered.What a good use of tax dollars. Shame.
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March 2024 by yuriy lutai
If you want to get your passport photo taken, go do it elsewhere. Absolute incompetence and negligence when it comes to dealing with documents. I had my picture taken here and upon seeing them, I told the lady that the pictures were overexposed to which she replied that she does all her pictures like that and they all pass. Some time goes by and I get a letter from the Department of State, stating that the photos can't be used for passport application. So now I have to go and take them somewhere else.Giving this place a 1/5 is doing them a favor
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February 2024 by Ricky Lindley
Mail delivery in the lowry crossing area is not good. If they dont have mail for you they skip you street. I guess they dont realize people may have mail to pick up. Also, get others mail on a regular basis.
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January 2024 by Luz Celesty
We have always had a good experience here until today! An employee purposely told our delivery person sent that the labels were UPS! And rejected the packages. When he came back to the office we were outrage. CAN'T SHE READ? Clearly, every label in the package was USPS. Now our business packages will arrive late. Unbelievable. And you ask why customers have preconceived notions of certain employees.
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January 2024 by Yacir Pereira
These people are so so rude they need to fire all of them and get new employees with good attitude!!!!
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December 2023 by C D
The old lady that is a manager or supervisor is SO RUDE! Zero customer service skills and unprofessional!!! Worst experience ever!!
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December 2023 by Brandon McGregor
I mostly use them for P.O. Box. Sometimes i need to pick up a package. Yes, some waiting is involved. But other than that no problems. More services were available here before. Not sure about that now. Its the main post office for McKinney next to Dickeys BBQ And McDonalds. Located right off highway 75.
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December 2023 by CrazyMoM
This location is a nightmare. They are constantly understaffed. When you have to speak with postmaster about mail on hold or lost mail, prepare to wait for more than an hour. I went there to find out about lost mail, and i was there for an hour and a half…just for them to tell me we can’t find it. We will continue to look. The mail carriers can’t read the addresses on packages and envelopes and just puts them in wrong mailboxes. My house in particular has my house number on my mailbox, on my curb, and on my house. No reason why you should be leaving my mail elsewhere. They definitely need some serious training throughout this location.
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December 2023 by Caroline Bouraoui
The worst experience at a Post office in my life. The employee was extremely rude helping me locate a package. She dismissed me because I had kids with me and passed me on to her manager who was even more unhelpful. They both took my name and number and tracking information and never called back for an update. I also got three money orders when I was there and she called me at 8pm to say one was voided after I already went to a passport appointment at a different location. She did not call the other post office to straighten it out and here I am again waiting for any help and both are being extremely dismissive and unhelpful.Go to any other post office besides this one.
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December 2023 by Ian Creel
Would rate lower if possible. Had to wait an hour to get my package. Someone appareantly left & turned the buzzer off. Front desk staff was rude and unhelpful. On top of that, an elderly lady tripped on the rug by the door and hurt herself. Management could not be bothered to help her despite repeated shouts for help. When management finally did show up, their only response was “well that rug has been here for years”. Did not bother to check on the hurt lady at all! What the actual ****, people need to be fired.
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October 2023 by Serenity Perry
Worst company ever, I had my newborn almost two weeks ago, bought her first pictures and had a album as one of the items delivered by mail and 70 dollars was bent before my eyes because they just shoved it in the mail box, inconsiderate and lazy workers scared of a little bit of rain to go ring the door bell,. I'm aware you don't know what's in the package, but you shouldn't have to if it doesn't fit in the mail box ring the door bell like a normal respectful human being. What if that was your package? whether it was 70 or 10 dollars, have some respect and common sense USPS. If I could choose the option for no stars I would.
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October 2023 by Susan Stringer
The main McKinney USPS Office is a CESSPOOL of lost mail and packages. I suggest you sign up for "Informed Delivery" so you'll get emails of what most likely WON'T be coming to your mailbox any time soon, if ever. At least you will get tracking numbers for lost packages. After filing multiple complaints online for a thumb drive of my uncle's funeral that I was supposed to get on Sept. 21st, it finally arrived in my over-stuffed mailbox on Oct. 3rd, along with a lot of other missing mail. The thumb drive was mailed from a town that is 6 hours away, and it took 2 weeks to get here! What on earth is going on at this post office?
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October 2023 by Stephen Bunker
The one star is for the pick up window service. While the other counter is processing customers, a long queue forms outside the pick up window with no one attending to customers. You would think that since they offer a pick up service, they would actually allow you to pick it up. If I could give negative stars, I would do so.
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September 2023 by Hannah Chaney
never come here, came to pick up a package and waited over an hour at the door for someone to assist me and tje lime kept growing longer and i was told to just ring the button until she comes to help us, well they disabled the bell and refused fo find our packages, completely incompetent rude and selfish people
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August 2023 by Anas Kusai
I have been in so many places that I gave 5 stars and some 1 star but this one I wish there is a -10 stars, they deserve it.I saw too many bad reviews why people who are in charge didn’t do nothing about that.If you need to deal with usps you will need to go to a different location
