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August 2024 by Clayton Harlan
Parts were not ready when they said so
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April 2024 by Roy Vartabedian
Looks like a very organized place and the guys working there seem to know their stuff. Got the correct parts I needed at a reasonable price, they fit, and looked great.
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December 2023 by Tom P.
I wish I can it it a zero star..I wanted to trade in my truck ( 3 different dealerships would give me between 47-48k for it) they came out snd said they'll only give me 30k..and told me good luck..won't work with you at all..they are all crooks who talk a big game..when I called them crooks and walked out the sales manager followed me outside and said he wanted to yell at me..I said go ahead and you'll get knock out.stay far far far away from this dealership
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November 2023 by Tina V.
Is there a zero? Bought my son a 2014 F150 a couple years ago and took it here for an oilLeak and other items plus wanted to determine the keyless door entry codeAfter a week they never even looked at the oil leak and told me that to get the code it cost $100 to "hook it up to the computer" so I declined and went elsewhere. Now my son is home for thanksgiving and I stumbled upon this YouTube video took me 5 seconds two years later. Bald face lie by the so called service advisor Beware of this place!!!youtube.com/shorts/Rt6KX…
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November 2023 by Oscar A.
Ameen Hekmat help me to get my second car with you guys and was a great service ! Always a great experience with this dealership!
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November 2023 by Alyssa P.
Update: They asked me if we were able to resolve the issue if I would remove my social media posts. It has been a whole year since my first visit, no resolution and no communication since August. There is an investigation with the national highway association due to the welding/manufacturing issue with my car also claiming that the door can come open while driving. So avoid ford escapes especially. The latest I got today is that ford continues to deny covering any of these escape issues. My car had issues with the driver window not rolling down so after having to wait to get an appointment at Frisco, they told me I had to take it to the McKinney body shop because it's the only Ford approved body shop in the area. It turns out it was a welding issue when the car was made so a whole new door was needed. So I took it there and found out it was barely over the warranty mileage but they can submit it for an exception since it was so close. So they took photos and submitted a warranty claim in November of 2022 and was told I should hear something back the next week. I called after not hearing back and was told it could take another 2 weeks. So after that I called back again and they still did not hear back. I continued to call once a month and was always told the guy was not in that was handling my case. Fast forward to this June and I finally was able to talk to the director who informs me that the guy is no longer with the company who handled my case and at first he couldn't even find my file. He finds out the case was still showing processing but he couldn't see anything further. So he calls me back today and tells me he submitted a new case # and it was denied, they won't assist with the repair due to me having a low Ford loyalty score. Meaning because I am a first time customer, have not purchased enough fords, they won't consider helping. So now, almost 8 months later I'm told this information and I have to contact the Ford corporate rep to see if they will reconsider? I had already contacted a supervisor at corporate and was told there's nothing they can do. Mind you, I have to open my door to even roll down my window and it always sounds like my window/door is open.
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October 2023 by Jay E.
Let's start off with saying I had high hopes. But when you get in there's an immediate bait and switch. I was warned. I called prior and asked if the price online is where we start and Jerry said yes we start aggressive here. I get in. $2500 addendum(nitrogen, "window tint", blue steel protection, theft recovery system, exterior/interior protection). I proceeded anyway. My salesman Wade was fantastic and informative. Jerry on the other hand.... Disrespectful, arrogant, dishonest, and abrasive. He did not value my time or my wife's. He treated us as if our business didn't have any value to the dealership and he was willing to tarnish anyone's name or reputation to prove a point.I would stay far away and personally I wouldn't want that man representing my dealership. I bought elsewhere same day. They could've given me the same price and I would've bought elsewhere
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October 2023 by Corey M.
Took a Ford pick up in and they did a oil change and tire rotate. There's a skid plate underneath that they have messed up the only place it's ever been. I took the skid plate back up there and they would not replace it and got an attitude with me I would not recommend this place for anybody to buy or do any services at that locationBob Thomas sucks
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October 2023 by Henry B.
DONT DO IT, I'll keep this short and sweet as I usually don't review. CAME IN WITH 50,000 pre-approval with my bank, but they wouldn't lower price unless I use their lender(since they get a kickback). They seem nice but once ur in the door they try to add $2000+ in extra FEES (not even including a warranty). For dents and dings protection, a gps tracking and, windshield protection MANDATORY PACKAGE (BUT DOESN'T even INCLUDE HAIL DAMAGE) . Ur phone already tracks you, now ur charging me to get tracked in my OWN CAR BS. FIND ANOTHER DUMMY
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October 2023 by Bridget K.
I'm leaving a review even though I didn't buy a car from here. I went in because I had an appointment to test drive a used Mazda CX-5, but upon arrival I was informed that it was sold just one hour before we got there. Derrick was the salesman who assisted us and he was beyond helpful and kind. Although the car I wanted was gone, he still went above and beyond to try and find something in our price range and spec requirements. Even though like I said we went somewhere else, it was simply due to finding something in my budget. With that said, if you have any need for a used car, DERRICK IS YOUR GUY! I have only good things to say about his professionalism and efforts. Will definitely keep this place in mind for next time.
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October 2023 by Wendy C.
I ordered a bronco and the bronco came in not as I ordered. I had problems after problems getting the bronco exactly as I ordered. When Bob Thomas Ford picked up my bronco to take it to add all the additional options I ordered, it came back with 7500.00 worth of damage to my paint. The Bronco did not have the damage when it left my possession. I thought the damage happened because they had to take on and off these plastic pieces on the doors several times, because they kept putting them on wrong. The plastic pieces were so crooked and misplaced that you couldn't even open the back door. When I asked about the damage they said it was rock chips. I said how did it get rock chips and the salesman said the bronco he owns gets rock chips and I was told they were having problems because of the design of the bronco and the factory tires.. other customers were complaining that the tires pick up rocks and throw them on the doors and that I needed to put mud flaps on and rock guards. This is a all factory Bronco..keep this in mind. I'm having to add more to my bronco just to drive it down a normal highway. If you go google Bronco and rock chips you will know what I'm talking about. I paid them to put the mud flaps and rock guards and then I asked them to fix the paint. They have refused to fix the paint and told me to call ford and complain to them to see if I could get them to cover the damage. I talked to a ford rep with the manager of the dealership ship on the phone (Chase Prather) and he said that my warranty will cover it...then within 5 minutes the ford rep said he was wrong they won't cover it if it's rock chips. To make along story short everyone is clueless when it comes to customer service. People are definitely not honest and very unprofessional. No one at this dealership is taking responsibility of fixing 7500.00 worth of damage that was done to my vehicle while it was in Bob Thomas Fords possession. I wouldn't recommend buying a vehicle here or using the service department for repairs. Chase Prater and Greg Blessing was who I have dealt with and now I have a bronco with 7500.00 worth of damage that no one is helping me with. Again the damaged happened in their possession.The people at this dealership has not been honest or forthright in the sale of this Bronco or in any other part of handling the service of it either. Very disappointed! Will never buy from them again.
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September 2023 by Aryn Pittaway
Always busy
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June 2023 by Patrick S.
This review is for the service department as it was the only department I have dealt with. Austin was a super great service manager. My truck came in for some minor checkup. He fixed what I knew, found 5 recalls I was unaware of, found a new issue I was unaware with the transmission. By him finding those thing he saved me time and money, car was still under warranty barely. He kept in consistent contact because I told him I was nervous about getting the truck back before my family vacation. By knowing exactly what was going on and that we were getting our family truck safely Austin kept our vacation plans on track. TldrAustin awesome. Truck back, faster than expected, better than expected. Cheers!
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December 2022 by Dustin H.
Let me just start with the salesman I had. Mr. "I'm the best salesman you'll ever meet I'll take care of you no matter what" (literally said that over the phone) but I need a car and I wanted a bronco. Well I got one I've had so many issues in just 13k miles I'm about to sell this piece of sh*t and never buy a Ford again. Funny enough I went to get the tires rotated at about 9k miles and the said the tread didn't match the mileage so I'm pretty sure my car had used tires. I've been waiting about a month to hear back about getting maintenance on my car and I need a rental and they originally quoted 8-10 days. If you are a rep don't bother responding to this with your "oh we are so sorry" bs. Please go to any other dealership this place doesn't deserve your loyalty or money.
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November 2022 by Erica M.
Everybody here is amazing!! Andy and Jovanni had me completed quick and painlessly. I will definitely return and recommend others
