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November 2024 by Gerardo Franco
One of the worst service ever, nothing in comparison to T-Mobile or Verizon.
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November 2024 by dinesh dande
Delay Delay.... Poor service
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October 2024 by Angeles Salinas
Really bad service, that all I can say.
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October 2024 by Mike Latta
had appt for 11:20 am on Sat-Mckinney location was closed. 4 attempts so far just to pick up boxes- wish i went with a different providor that actually gave a flip
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October 2024 by Marcus Vigil
Why have store hours of 10:00 - 18:00 on a Saturday and not be open at 10:38. Straight trash
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October 2024 by Prakash Md
Poor customer support. I think Astrid ,She Don’t know how to use there own system to look up customer details. She looked at some other customers details and arguing that there is no such service . Feel really bad for spectrum with such a poorly trained school kid was put in customer support . Such a waste of time . Put in a highly trained and customer focused associates instead of some sort of drop outs
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October 2024 by Hyun Kim
Tried to return a modem at this location and made an reservation on Saturday. After a few minutes, received confirmation texts from Spectrum then headed to the store driving around 25 mins. However, the store was locked, there was a small sign showing temporary store hour update. Store hour is only from Mon to Fri. This company does not care about the customers at all. Waste almost one hour of my time travelling to/from the store. Spectrum is worse than any other internet providers based on my experiences. DO NOT GO TO THE STORE DURING THE WEEKEND, although it says open Sunday.
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October 2024 by Amber Billman
We had to wait a bit for our turn, but the two ladies working were very kind and helpful.
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October 2024 by Kyler Gregory
Our neighbor is getting spectrum and we have had an orange wire running from my yard to my neighbors for 3 months. They then showed up this week and dug a huge hole in my yard on my side of the side walk right next to my driveway. The then left for 3 days and no one has ever contacted me before or after work. I called spectrum and spent 30 minutes on the phone before finally getting someone to come repair the hole. The filled in the hole, but did not repair the grass and left shards of metal in my yard. The green box still has a cord connecting to my neighbors and it all looks awful. I'm usually very understanding, but I have 3 kids and take care of my yard. It's dangerous and it looks awful. I'm also not a customer and if this is how they treat people, I never will be.
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October 2024 by Antionette Taljaard
They fixed my husband's phone.
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October 2024 by Monica Hernandez Garcia
Astrid was rude and not helpful at all. Unprofessional.
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September 2024 by Pin Ballz
Staff was helpful
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September 2024 by DeLandrea Rule
Edith was very professional and thorough! She made sure my technical issues were resolved before I left the store and gave me her card in case I had more questions.
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September 2024 by Justin Allen
Rob an associate was extremely unhelpful. Called his boss and said sorry dude. All I wanted to do was return my cable boxes after switching over to a chrome cast plan. Customer service number immediately fixed my issue and dropped the equipment off at my local ups store. I’d recommend just dealing with 1800 number. The associate had zero motivation to find a solution. Could’ve been a lack of training on his end but I’ll never return to that store.
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September 2024 by Gabriel Pessanha
People very friendly and willing to have your needs fulfilled, especially the manager Levon who took care of me most of the time.
Great job folks!
