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June 2024 by taylor etoria
It was as if I walked in and was immediately judged as if I couldn't afford what I was looking for. Simply for the way I look.
I was trying so hard not to show it, but I was upset. They tried talking to me about choosing something cheaper, asking if I knew about how much the phone I wanted costs, how well my job pays , etc.
I have NEVER experienced stereotyping like this anywhere, let alone this location, and I won't be going back anytime soon.
And for any employees reading this, assume that if someone walking in wants a new phone, THEY CAN AFFORD ONE. Let's think highly of people and be kind & compassionate, NOT ignorant.
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June 2024 by freddy de leon
I liked the staff very much. They were very helpful. Muy buenos personas. Other stores asled me to come another time but they solved my issues. I recommend it. Thanks Ayesha and Kash for being helpful.
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June 2024 by Kashish Alkareem
Helpful people.
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May 2024 by Amberly Noble
Absolutely horrendous customer service! The customer service reps never want to help you properly and they act like snooty and entitled when they actually have to do their job.
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April 2024 by Kendra Howard
Thanks to Sam my experience buying a new phone was super easy! He was so friendly and helpful, and he answered all my questions! GREAT customer service, Thanks again Sam!!!
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February 2024 by Jimmy Alcala
Amazing experience. Kash the manager/owner was extremely helpful.She spent whatever time was needed to get fathers password and updates needed all while still helping other customers seamlessly. Our new go to store!
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October 2023 by Alicia
Very helpful
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September 2023 by Walter Taylor
I'm calling my phone provider and it goes to a voicemail that hasn't been set up..Wow
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April 2023 by jessica lewis
This place is a scam. They are charging you for things that they said are free and pocketing the money. When I called customer service they could only find half of what my card was charged. Be careful going here. THEY ARE POCKETING THE MONEY!!!
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October 2022 by Caroline F
Shipped me replacement phone without a SIM card! Can’t call the store because the number listed is incorrect. Annoyed!
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September 2022 by Intok Lisai
Good Service I didn't have a Pho'
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May 2022 by Caroline Feherty
Shipped me replacement phone without a SIM card! Can’t call the store because the number listed is incorrect. Annoyed!
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September 2021 by Romara P.
Phone number to store does not work.
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January 2021 by Natasha Crow
I went in to this location on 1/23/21 to get a new phone. While I was looking at the phones an employee came to help me choose one. I told him multiple time I had to have gorilla glass and picture in picture. I must have said this to him at least 10 times. I asked him once again at the register. He said he forgot to check, Checked on the computer while I was standing there and said yes. I dropped the phone two days later and the screen is shattered. I went in tonight to see what they could do for me. His reply was I should get the insurance and tell them I shattered it and pay another $60 for the deductible. He actually has the nerve to tell me that he suggested I get the insudance at purchase. I thought about pointing out to him that what he was telling me to do was fraud against the insurance but since he is willing to lie to a customers face at the point of purchase., I doubted this would bother him. My suggestion is that you go to any other tmoble location out ship online.
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September 2020 by Christian Rios
TERRIBLE CUSTOMER SERVICE. RUDE AND UNPROFESSIONAL
