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August 2024 by Robin K.
They completely blocked me from calling and informed me that I should not set foot in their business. Wretched people who only care about money, not the pet or pet's family
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July 2024 by Bryan D.
Incredible people doing extraordinary things. Our Doberman underwent emergency surgery at his regular veterinarian's office, and we elected to bring him to MEVC for overnight observation before bringing him home the next day. What should have been a straightforward surgery resulted in complications we never expected. The doctor at MEVC that night gave us a call to let us know our boy was dealing with an acute kidney injury resulting from anesthesia. He spent over a week in MEVC's care and then had multiple follow-up visits over the course of the next week before we could get an appointment scheduled with a critical care doctor in Dallas. What we experienced in our time at MEVC was truly special. Every single person we spoke with over the course of the last couple of weeks made time to talk with us and ensure they answered every question we had, genuinely empathized with us, and understood what we were feeling. We were able to call any time, day or night, and get an update on our boy's status. When we'd come to visit in the evenings, they allowed us as much time with him as they possibly could. Most important of all, however, is that they genuinely cared for him - medically and emotionally. He spent so long in their care, I think we had an opportunity to work with just about every one of their doctors - and every one of them took time to carefully explain what his test results meant, what treatment options existed, and how he was responding to treatment. The techs ensured he was comfortable, providing him with extra blankets to "nest" in when we told them he likes to burrow under blankets to sleep. They spent time with him, talking to and bonding with him. We know this because we literally watched it happen and can see the connection he formed with them. They made sure he never felt abandoned and showed him the same care and love that we give him at home. I am grateful we discovered this place, and grateful to every individual that works there!
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July 2024 by Lauren T.
Hello everyone. I am posting this in the hope that no one else has to deal with the pain McKinney Emergency Veterinary clinic caused my dog Remy. We took Remy into the ER Saturday 6/22 because he was having bloody diarrhea. They called later that night saying he was improving and they were happy with his progress so far. Then Sunday night one of their Doctors called to inform us that they placed a catheter in his leg incorrectly and that the skin in that area had died and turned black. As well as had a leather like feel to it. So we picked him up early the next morning so we could take him to Cross Timbers, our normal vet, so he could receive some real care. The wound on this leg that was so serious that the vets were concerned that he would lose his leg. Thank God that he didn't. But because of the wound he has to endure 9-10 weeks of wound care, 2 times per week, and he has to wear a cone until it is healed. And they still had us pay them over $3,000 for the visit that we will not be getting back. Luckily we are able to pay for that and the weekly wound care bills, but not everyone is as fortunate. That is another reason why I feel it is my responsibility to bring awareness to the horrific neglect Remy had to endure at McKinney Emergency Veterinary Clinic. And the fact they did not take any responsibility for the wound they caused and did not offer any financial compensation.
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July 2024 by Richelle B.
If I could give zero stars I would. Biggest scam I've ever seen/dealt with. $5,000 to treat my dog for a snake bite. We told them we couldn't afford $5,000 so therefore they offered treatment for $1,400. We were at the mercy of these people because it was the weekend and we could not see our vet. It's 100% a scam operated business. RUN!!!!
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June 2024 by Sharon H.
After 3-1/2 hours there with my dog, and $1100, the vet said they could not find any blockage for my baby's urinary problem; no stones. Then the next day I called so they could catheterize him until my vet opened on Monday. They said I could come in and THEY WOULD TYPE UP A NEW DOLLAR ESTIMATE!! MONEY before pain and the vet had told me if I need to come back Sunday, no problem. The receptionist Kit was as horrible as anyone could be and said she wouldn't ask the vet, I had to come with my dog. I have reported her as the way she talked to a customer was unacceptable. Never went back. He is ok after a STONE was blocking his urethra and my vet had to do surgery. Don't go there!!!
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April 2024 by Tyler Cunningham
The whole staff showed attentiveness, professionalism and compassion to our beloved dog when he was brought in for an emergency visit. He unfortunately passed away not soon after. I could tell they truly tried everything they could for our boy in the short time he had left. The staff made sure he was made comfortable and was given loving care right up until the end. He was treated with dignity after he passed.Thank you Dr. Pierotti and staff for all the effort and care you gave to Achilles and for making his final hours be filled with such love. We are forever grateful.We miss and love you always buddy.
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April 2024 by Jenn Hateires
My cat Perceus has been chronically ill for a long time. He went downhill quickly and I brought him here in a panic.I feel that his care was very good. They were thorough and extremely kind and caring.I’m too emotional to really describe it but I’d definitely come back if needed.Addition: my sweet boy passed away warm and safe in my arms about three hours after we left MEVC. This was not unexpected but absolutely devastating. As it was 5:15am on Easter Sunday, I knew I needed to take my baby back to MEVC to have his final arrangements made.As soon as I walked in the door with him wrapped up in my arms, the lovely staff came out and got me into a room immediately. She brought a nice soft blanket so he wasn’t laid on a cold metal table. We were given time to grieve and then presented with lovely options for his arrangements. I was able to get a snipping of his hair and felt like I had all the time I wanted to say goodbye.My heart is broken but I know MEVC did what they could to help my Percy in his final hours. They didn’t push or even suggest euthanasia as I think they knew I wasn’t going to do that without every effort to save him. And I am so thankful for the few hours at home. So thankful he died while warm in my bed, being held by me and knowing he was so loved.The next day, I learned that my regular vet used the same facility for cremation and that was a huge relief. I don’t trust many with my baby.I first met the vet at a trunk or treat where we were both vendors. I told her “I hope I never need you, but my cat has small cell lymphoma so can I have a card just in case?” Little did I know that 6 months later, I would certainly need her.The prices were extremely fair. The final expense costs were very good honestly. Not a lot of gimmicks and no pressure.Rest in peace, my beautiful Percy.
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March 2024 by Jeannette Wheatcroft
So thankful for this wonderful clinic! Our poor baby was viciously attacked last Friday, March 15th. It’s honestly a miracle that she’s alive. We are so thankful for the awesome team here at this clinic. We were helped by Dr. Letcher, Dr. Olbrei, Jenna, Isabel, Cat, Alex and Patrick. Each of them were so kind and truly helpful. After the attack happened, we didn’t even know where to start but I am so thankful that we ended up going here. Our baby has a long road in recovery, but we will get through it, and I am just really grateful for their help. If you ever need urgent assistance, this is the place.
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March 2024 by Michael Williams
Extremely rude over the phone. Would not recommend to anyone.Update: It is also worth noting the passive/aggressive nature of the owners replies to complaints. Rather than offering to follow up (in-person/over the phone) to address the issue at hand, he/she prefers to attempt to discredit each and every complaint. I find it interesting that in the reply the owner of the business just happened to be sitting next to the phone when I called about an issue we had.
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March 2024 by R.H.
Staff was so great and took really good care of our poodle Maggie.
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March 2024 by John Edwards
A very compassionate office.
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March 2024 by Lonnie Wakefield
Our 3.5 mo old Aussie got a hold of a piece of corn cob and swallowed it whole. We ended up having to take him to the ER, and they had to do surgery to remove it. Staff was friendly, the vet was great, and they were very communicative the whole time. A month and a half later, Miles is doing great! Thank you MEVC!
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March 2024 by Nicole B
They were so incredibly kind, quick, and helpful. 10/10 recommend to anyone needing help fast for their fur babies. Will always continue to go here whenever we need urgent care for our pups.
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February 2024 by Miguel Flores
Beyond grateful for the amazing service from all the employees here I lost my grandma and my dog in the same week and y’all made the cremation process a bit easier and the card signed by everyone was a very special touch thank you!
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February 2024 by Deborah L Blakeney
Wonderful new service in McKinney. Everything was top-notch from check in to treatment. The tech was great as was the Veterinarian. The staff took great care of my little dog. I have absolute confidence in this emergency clinic.
