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July 2024 by Alexandria Oswald
I've contemplated doing a review on this Kroger for quite a while now, but tonight sealed the deal for me...
BY FAR the WORST Kroger to shop at in our area, hands down. Tonight wasn't my first bad experience. There's actually been too many to count at this point. 95% of my complaints are regarding the staff here...they are the ABSOLUTE rudest people I have ever come across in a grocery store. It's not just one or two either. It's almost every single employee I have encountered. Tonight, I ran in to get laundry detergent with my son. I had maybe 3 items total in my cart. This employee came over to me saying "ma'am. ma'am. (Her tone was not only loud, but RUDE AF) You realize we have 30 minutes until we close." I looked down at my phone and it said 1135pm. I said "I wasn't aware you closed at midnight. I thought you closed at 1am." She said "We do, but use our last hour to stock, clean up, etc and I'm NOT waiting you once I start cleaning up." I politely said "Ma'am, self check out is the only option as it is, so I'm not sure what help you're referring to, I have 3-4 items in my cart, this was the last thing I was going to get, furthermore, if you all actually close at midnight & use your last hour to clean and stock, I suggest you all inform Google of that as their website shows you open until 1am."
I said forget the laundry detergent and went to the the self check out. Mind you, I'm VERY visibly not the last customer in the store. I watched on purpose to see if she would go say something to them as well. She didn't. Here's the icing on the cake for me though...A lady with 3 children walk in with TWO baskets (obviously prepared to shop shop and she didn't utter a word. Even the managers are excessively rude here.
My other complaint is with the digital coupons. I use them regularly and have for quite some time. I do them exactly how I'm supposed to each time, yet it NEVER fails, something isn't rang up correctly. When I say something and show them my app and that I did in fact clip whatever coupon isn't working, you would think, by the employee's reactions, that I'm purposely trying to cause issues. Which has never been the case. Secondly, I've had to physically leave my cart, multiple times, at the self checkout register (with a basket full of groceries bc God forbid they actually put enough people on the actual registers ?) to show employees that I'm not lying and making up prices in my head and that the price is actually what I said it was to begin with.
I spend hundreds of dollars at Kroger weekly and continue to have issues at this location every single time. No exaggeration. If I've ever had an issue at another local Kroger, at the very least, those employees are nice and respectful about it.
Sure, I could use a different Kroger...and I try to every chance I get, but this one is the closest to my house. Nor do I feel like I should have to go to another store location to get decent customer service. As someone who works in the service industry myself, I'm blown away how they've allowed this to go on as long as they have.
Rant over. ✌️
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June 2024 by Jeff Brown
Went to the Starbucks inside Kroger after ordering online. The results can only be described as a complete disaster. The stoner behind the counter made my drink cold and it was supposed to be hot. He also put in whole milk and I'm supposed to have reduced fat milk. He heats up my pastry that wasn't supposed to be heated so it was pretty nasty. Finally, he made my daughter's drink correctly, but unfortunately he put a lid on it that wouldn't allow me to drink the boba tea the way it was intended. Well certainly not be going back to this Starbucks. Good luck!
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June 2024 by Andrew Stone
We had ordered our groceries online and for some reason when the order was about to be ready the computer system glitches and dropped our order.
We called in and Carsyn helped us out immediately! He went out of his way at the end of his shift to pick our order and waited for me to come pick it up! This is proper service and was so professional. He selected everything on our list and really took pride in what he selected.
Some one give this man a raise! I hope I can request him for all of my orders!
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June 2024 by Debi Durbin
I want to thank Carol Francis at Lake Forest in McKinney for her expertise in helping me out with sending a Western Union.. She took the time to help me and was so friendly.
The store is so beautiful and the produce is always full.
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May 2024 by gilberto parraga
Excellent
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April 2024 by Dipal
Miguel in bakery is so kind! Very personable and got the best customer service from him! I hope corporate of Kroger gives him something for being so customer centric! ? Thanks Miguel!
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April 2024 by sami hanna
Customer service was awesome ? ?
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April 2024 by Daniel Schommer
Fresh produce, always look for the sales or you will pay too much
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April 2024 by Yasser
The worst customer service experience I ever had in my life from the cashier and her supervisor even the manager
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April 2024 by Javed Mones
Please pay attention to your plastic bags. They have to lowest quality.
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March 2024 by Brian Harrington
This location is amazing, it’s well maintained the staff is always friendly for the most part and I just love Raynn (May have spelled wrong) customer service. Her personality definitely should be displayed a bit more. Every time she’s on the register, I ALWYAS go to her because I know she’ll brighten my day. Most times I see her she’s monitoring the self check out, i think she’s a better personality behind the register. She’s a great promoter for the company and she able to do that more when having that face to face with patrons as opposed to just monitoring what the patrons are scanning. Just my personal opinion of course.
Thank you guys for being such an amazing part of our community and thank you Raynn for being an amazing soul. I hope someone other than me has seen your awesomeness.
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March 2024 by William Daughety
Friendly and helpful
No change
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February 2024 by James M.
been going here for 14 years. staff always friendly and prices are good. Location is ideal also. jim
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February 2024 by LynDale Lewis
This is my neighborhood grocer. I know most of the long-time employees here and they are great people. They keep the store clean and stocked and up-to-date.
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February 2024 by Rachael S Hash
Awesome place. My husband works there and has for a few years. Staff are great. Prices and sales are great. The pharmacy is great, I have conditions that I need meds for and they handle most of them