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November 2023 by M Berry
Every staff person I encountered was helpful and accommodating. My contact, Elizabeth Farmer, kept me up to date on the repairs needed for my car; and the date it would most likely be ready. My car was done within the time frame Elizabeth had given me, and the repairs were right on.I highly recommend Caliber Collision for their work and the communication from Elizabeth which made this a painless experience.
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November 2023 by carmen mize
Good experience at Caliber getting repairs done. Staci was a great service advisor. She even facilitated a few extra repairs while my car was there. My car looks good and I am very appreciative of their efficiency.Services: Painting
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November 2023 by Ashleigh Cuadra
My overall experience with Caliber Collisions was wonderful and smooth. Staci kept me in the loop multiple times a week with what was happening to my vehicle. She answered any questions I had immediately and overall just showed amazing customer service. I couldn’t be more grateful for the service I received & I got my car back looking even better than before! Highly recommend them to anyone looking for auto services.Services: Painting
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November 2023 by Susy Villa
Experience was great, I was able to get my vehicle within the time frame they provided. The entire process was easy, quality of the work was great, and their customer service was amazing. Highly recommend if you are looking for a body shop in McKinney.
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November 2023 by Ruth N
Had a wonderful experience with the customer service. The service advisor John Guajardo was courteous and professional. Throughout the process, the communication was excellent. I was kept informed about the progress of the repairs, and any additional work that was required. The repairs were completed within the estimated timeframe. My overall experience was fantastic.Services: Painting
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November 2023 by Jay
Great experience at Caliber Collision. Service Advisor was Staci Hunt and she was amazing. She sent me updates three times per week so I always knew the status of repairs. She finished the repairs over a week ahead of the estimated date. And...when I picked up the car, I mentioned it had a few pre-existing scratches and asked her suggestion to eliminate them. She immediately grabbed her bag of car products and tried to manually buff out the scratches. She had some success, but she wasn't happy with it and asked if she could take me car back into the shop for five minutes. I said of course and when she returned, the scratches were gone! She and her manager used some tool to buff it out and it looked better than when I brought it in. Staci is the epitome of great customer service.
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November 2023 by Srilatha Thota
Very knowledgeable staff. I had an issue when opening the passenger door that got stuck at the curb and the bottom of the car part fell apart from the door. When taken to a mechanic he suggested me to take it collision center and said they might have to replace the door. I called Caliber collision afraid how much it would cost. After hearing what happened, John said that it is a simple fix ad that they need to put in new clips. I walked in immediately and he fixed it for me with no cost!! The staff was friendly and these guys know what they are doing! Great job!!
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September 2023 by Kristen C
They did a great job with my vehicle repairs. They're a USAA preferred shop and I can see why. Stacey was wonderful throughout the process!Services: Painting
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September 2023 by Jo Ann Acevedo
From start to finish, the experience was great. The front desk lady was nice and always had a smile on her. John Guajardo kept me updated on my vehicle via text message. He answered all my questions. I didn’t meet the techs that took care of the damages to my vehicle but they did an awesome job. The vehicle looks like it was not in an accident. They did a wonderful job. Thanks to all!!!! I would recommend Caliber collision to anyone that need’s collision repair!
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September 2023 by Sarah Carruth
I had a really excellent experience with Caliber. After getting hit by a deer on a road-trip, they were able to swiftly get me an appointment. The customer service from my assigned rep, Staci, was just phenomenal, and she kept me completely up to date throughout the entire process. The repair was completed faster than was quoted, and my car looks fantastic. It can be scary navigating the world of auto repairs as a woman, but I just felt so comfortable and trusting of the team at Caliber. They were able to work seamlessly with my insurance, as well. I sincerely hope I don’t need collision repairs for the foreseeable future, but if I do, I know exactly where I’m going!
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July 2023 by Ryan Laine
Very quick and fixed my car to get it looking better than before. Omar was a great help as well.
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June 2023 by Cody Bainbridge
I brought my truck in for an estimate and expecting to be quoted 1-2k for repair on a scratch on my truck. However, Stacy and Tom were super helpful and mindful of putting a financial burden on me by buffing the scratch as much as possible for FREE! The scratch is not completely gone, but it’s not as noticeable and easier to live with for now until I can comfortably save money to repair it all the way. I appreciate the customer service and friendliness that I received from this place as a new customer.
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June 2023 by Jason G.
Extremely frustrated. Set up a repair appointment after being referred to them as they are an All State shop, got them assigned by insurance agency, all paperwork and photos shared, took off work, arranged rental vehicle... upon arrival, they (a) switched service advisors with no handoff of info shared, and (b) looked at the vehicle and informed me they don't work on electric vehicles. If they don't know which vehicles by make and model are electric, simply adding a question during the process would solve the problem. Back to square 1 and will never use Caliber again!
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May 2023 by William Carroll
As far as I can tell I am happy and I guess that's all I want. These guys have there act together and the timely manner of getting my vehicle fixed was fantastic.By far the communication was a 10+....So my rec is to go to caliber and visit with John. Great job to all at Caliper Collision.Service: Body & Trim
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May 2023 by Nathaniel Neugent
I can't believe how quick, friendly, and professional the service was here. Definitely a notch or two above my experiences at Service King (south of town). Everything was quick and easy including Enterprise picking me up and getting the car there when I dropped it off. I don't recommend getting your door dinged but these people were great!Service: Body & Trim
