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February 2024 by Timothy Henley
So Skeptical! But these truly good guys have worn me down with honesty and being highly sensitive to my time (great communication). Cost/ paying "retail" was a concern, but they proved to be trustworthy there as well. You guys won me over!UPDATE - 6 years later and they are still who I turn to for everything for my 190k mile Chrysler 300. Full transparency, showing me the each part and price matching are why they are my guys. Thank you Jarrod and crew!
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January 2024 by K D
Miles was professional and about business, while also providing good customer service.The service tech exceeded my expectations by not just performing the expected service, but by also evaluating the general health of the vehicle (tire wear, battery life, air filters,...), all in what I believe was reasonable time (~2hrs).I received electronic statements for work estimates and for the completed work, which I appreciate. This makes vehicle maintenance record keeping much more organized for me.Miles also called and left a message to let me know the work was completed and my vehicle was ready for pickup.I've used Firestone for more than 20 years, across 3 states, and can say that my experience with this company in general has been consistently positive. Some service locations are better than others, and the one on Eldorado in McKinney is one of the best.
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January 2024 by Vikki Carter
They helped us quickly with no appointment. Honestly, faster than other places with an appointment. They couldn’t fix my tire but they put the spare on and didn’t charge us for anything. It was late in the day and we had our two grandkids that needed to get home so we didn’t get new tires then but we will go back there to replace it. Very nice and super helpful!
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January 2024 by Greg Brumit
Employees were friendly and helpful. The job was done in a very timely matter.
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January 2024 by Roxana Scott
I've been helped here twice, had all my tires replaced and honestly, one of the better tire places I've been to. I've been met with a smile and a kind hello, been explained the how's and what's and when's and payed a fair price, in my opinion. The wait time has been acceptable and the free Wi-Fi has definitely made it easier to go through the wait time. On the phone and in person, Wesley has been the most helpful, professional and respectful person I've encountered in a car shop.
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January 2024 by Doris Fair
They were awsome. They will definitely be my go to.
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January 2024 by Ron Doran
Will Beason - He is the best !!
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January 2024 by Joshua B.
Great service, long wait but willing to accept my walk in since I didn't have an appointment which was nice of them. Did an amazing job on my wheel alignment.
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January 2024 by Odie Ernest
One the best locations for service in mckinney. Do call ahead as sometimes they do geg busy
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December 2023 by V Forbes
Miles was very helpful and made sure I understood what was wrong with my car and the recommended repairs. I was able to wait on-site while my car was being serviced. He was kind, friendly and explained the entire process. Thanks, Miles!
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November 2023 by Rae' Wells
Today as I dropped off and waited for my partner to get there car back after being serviced I witness a Firestone employee verbally abuse a gentleman outside of the store. He used very vulgar and inappropriate language that shouldn’t be said in front of anyone’s mother. Now I understand that there are two sides of every story but is this how a customer-centric company runs their business? Are there no other policies in place to deal with rude customers other than an Firestone representative cussing them out? Who would want to get their car serviced here and potentially be on the other end of that.
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November 2023 by Adam A.
I typically don't do reviews - good or bad. I even wrote this one and deleted it the first time because I anticipated at least a decent follow up from the management - wrong. The incident itself has to be the most egregious profanity laced interaction I ever could have imagined much less actually been a part of. Absolute worst customer service I have ever seen. I would walk before I resorted to doing business with this store again.
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October 2023 by erik brewer
I was planning on getting a front wheel alignment at 6pm today. I put the request online before 12pm today. What I didn't know is that the people in that shop have to confirm the request. Well, to the surprise of the gentleman I was speaking with, he, nor anyone else looked the rest of the day. The counter guy gave an excuse of "they only have 1 guy who can do the alignment", who was doing an alignment when I got there. and "they were short-handed". Mind you, when I was trying to schedule my appointment, I was trying to get one of 2 slots, 5pm or 6pm. The 5pm was taken, and confirmed, but my request was ignored. I get the confirmation piece with what they have going on, although they should cancel any appointments they cannot handle.
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September 2023 by Joe Alvarez (Joe)
I hesitated to write this review because I've been a long-time customer of Firestone, although not at this specific location, but rather at other locations where I've lived. The noticeable pattern in the reviews section has proven true. My initial visit to this location was for my yearly inspection. Upon arrival, I was helped by an ex-military gentleman whose name I've forgotten. He was a super cool and nice dude. Despite arriving at 7 am with no one there before me, the wait time was surprisingly long. I thought to myself that I was glad to have found this place as they seemed cool.However, a few weeks later, I heard a rattling sound coming from the engine. I returned the car back to this location, but the ex-military gentleman wasn't at the front. An older gentleman, whom I believe was named Will, was there instead. Unfortunately, this older gentleman was extremely rude, brash, and showed no interest in being polite. I explained the issue I was having, and he quickly dismissed me in a rude and nasty manner. This triggered my frustration. As I continued explaining, he kept insisting I was mistaken about the engine noise and just kept cutting me off as I tried to speak. This escalated my frustration even further.Finally, he took my keys and asked me to wait. I waited in an empty store, as I'm an early bird. When he returned, he informed me that due to the unknown sound, it might take hours to identify the source. Despite having an appointment, he stated the main mechanic wasn't available. While I don't mind waiting, I do mind his disrespectful tone and manner. This gentleman lacked tact and spoke as though he was doing me a favor. This was my final trigger, and I met his gaze, demanding my keys back. I reclaimed my keys and left.Later, he called me to inform me they could work on my car at ten, which was three hours from my original time. Despite being angry, I needed the car checked for an upcoming trip. Upon returning to the shop, the same rude tone persisted. After inspecting the car, they informed me that the brakes, suspension, battery, and tires needed replacement. Additionally, the noise from the engine was due to a loose emblem. I questioned why these issues weren't noticed during the prior inspection just a few weeks ago. He deflected responsibility and shifted the blame to the mechanics. This series of events raised red flags, causing me significant frustration.I paid for the work to be done, but something felt off. Reading the reviews later, it all started making sense. Several days passed, and the rattling sound returned. I took the car back and requested they honor their warranty. One of the mechanics approached me with a confrontational attitude. Keep in mind that I've spent nearly 3k at this place on all the "new" issues they found just two days priors. He returned saying they found nothing, only for it to turn out that the seatbelt buckle hitting the middle column was causing the noise, which I noticed days later.To save yourself the trouble, stay far away from this questionable place. They are either lying and not doing the work during inspections. Are upselling you things you don't need. Or just making things up. Either way don't even think about coming to this place.P.S. Owners don't reply back to this reviews. Because you clearly are not addressing these issues.
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September 2023 by Katherine Marquett
Made an appt online to have my tire checked for a leak. The man was very short and rude with me saying my appt was not confirmed and would not help me further.