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December 2023 by Laura G.
It's important to read reviews. Read this- They have had our car for the last 9 days. In those 9 days we have had no more than 2 updates. Stephen was our assigned service advisor, never available to so much as text an update or take calls. The director or manager, same story. We are a family with small children who count on the vehicle for transportation to and from school. My husband is in the military and had to leave town for drill duties. This is unacceptable and quite honestly embarrassing that nobody can offer a curtesy vehicle, an update or at least an apology. Currently we are waiting for the return of the vehicle which funny enough is taking longer than it should. Do NOT bring in for service unless you have a long term back up plan for transport.
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November 2023 by Kinsey H.
I made an appointment for an oil change. They didn't actually do it. They did a recall on my car instead. Took a trip with the family only to figure out half way thru that they didn't do the oil change. I also asked for windshield washer fluid that wouldn't freeze in cold weather and they guaranteed me that is what they put in. Drove north to freezing temperatures to find my washer lines frozen. Never again will I use this dealership.
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November 2023 by Melissa C.
I recently had an excellent experience at this car dealership, and I attribute much of it to the outstanding service provided by Jesse Pedroza, my sales representative. Jesse's knowledge, professionalism, and friendly approach made the entire car-buying process smooth and enjoyable. He patiently answered all my questions and helped me find the perfect vehicle that met my needs. I highly recommend this dealership, especially if you have the opportunity to work with Jesse for a positive and stress-free buying experience.
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November 2023 by Kyle Tallent
Dylan was wonderful to work with. He is friendly and kind. He had communicated with me for about a week on the vehicle. He always answered or found an answer to all of my questions. He asked many many times if I had any questions. He took time to go over the cars features and show me how to operate the vehicle. He set up my personal device before I left. I was impressed with manager, Rusty. I could tell that he is a people person. He was rarely in his office during my time there. He up and was greeting people as the walked in the building. He walked from desk to desk checking on customers. It was the most friendly buying experience I have ever had. It was also the quickest purchase I have ever made. I would highly recommend purchasing from this dealership.
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November 2023 by Christopher Casillas
Santiago was patient and respectful throughout the process. Never pressured me to buy the vehicle. I left and came back at a later date, and he was still happy to assist me when I was finally ready to make my purchase. Even when another sales person tried to sell the vehicle from under me, Santiago was there to standup for me and ensure that the vehicle was indeed sold to me.Great dude, and I will be sending family to him as well!!!
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November 2023 by MJ Zayac
Oscar is the BEST service advisor. He does a great job taking care of my vehicles needs. He was particularly helpful this time, in confirming that my current service issue is covered under my extended warranty program. I really appreciate Oscar!
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November 2023 by Jaz Menier
I ordered a vehicle through the dealership so that I could get all the features I liked. El Dorado came highly recommended and I will in turn recommend them. Jack Taylor was very helpful in updating us throughout the whole process and ensured we got what we wanted. Jack made the purchasing portion easy and quick. Jack also spent time making sure all of the features of the car were understood. We are very happy to have had Jack and El Dorado help us through the buying process.
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October 2023 by Kristen Saari
Richard was an amazing salesman to work with. Super helpful and patient. Stayed late to help us get everything squared away. It started pouring rain right as we were about to leave and Richard ran out to pull the car up at the showroom under the cover so we stayed dry - which was thoughtful and appreciated ?? I highly recommend him and El Dorado if you are looking for a new vehicle.
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October 2023 by Jimmy D.
They only post the 5 star ratings on their website so.......I bought my truck in 2020. It had a bulletin on it which I did not know about and apparently the Chevy people don't tell you about it. It's basically a recall that they don't wanna pay for and then they just make you pay for it later down the road pretty shady and absolutely no customer service when you try to talk to these people. The bulletin was for transmission fluid. I took my truck in because my transmission was slipping. They said the bulletin needed to be done first before anything else could be done so they want to charge $650 and it didn't do anything it wasn't the fluid but they're still charging. On to replace the real problem the torque, oh another $200 covered under warranty though. Plenty of Dealerships out their please don't use this one. customer service should be number 1. At this place I don't even think they know what customer service is. It's pretty sad that this company chose to cut costs so much and put it on the customer since Covid shutdown.
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September 2023 by Patrick Logan
Great people. Fast, courteous service. The whole process took less than an hour. No pressure or cramming anything down your throat. Most important of all...they made my wife feel comfortable. That, in and of itself, is a game changer for me. I will definitely be going back.
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September 2023 by Ciara Ramsey
My experience was wonderful from start to finish! My sales person made sure to listen to my needs and concerns, then recommended the perfect vehicle for me! He was kind and patient and allowed me to go back and forth, test driving until I made a choice! I felt very supported through the entire process!
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September 2023 by Megg Weaver
Mack was our sales man and he did phenomenal on showing us the ins and outs of the new Chevy HD 2500. He made us feel right at home and wouldn't let us settle up a deal unless we were comfortable. His manager even came and introduced himself (maybe finance manager?) I didn't catch his name. He swung by and talked to us and was explaining so much so we could understand today's market and today's vehicles.
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September 2023 by Steven J.
My 2021 Silverado has been with their service department for 10 days now for a single fuel injector to be replaced and I'm still being told it's not ready yet. The fact that it's already gone bad with only 30k miles is bad enough but for El Dorado Chevy to show absolutely no sense of urgency as well as zero communication is the cherry on top. Do yourself a favor and drive a little further to Holiday Chevy where they actually care about their customers.
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September 2023 by Morgan Reagan
Jim Aldridge is the absolute BEST non-salesman salesman! he was never pushy, only personable, kind, and respectful. And Gianmarco was able to get us the best loan option. We left there very happy with our purchase. Isn’t she a beaut? :)
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August 2023 by Holifield Welding
Leland and the sales management team are on point!! I wanna thank Brian the finance manager, the used car director and the sales manager for an absolutely amazing experience. Leland went out of his way and got my truck delivered 6 HOURS AWAY!! I got this monster making money and working the next day! I’ve never been so taken care of by a dealership in my LIFE and I used to sell cars…. THANK YOU GUYS I WILL BE SENDING MY FAMILY AND FRIENDS YOUR WAY LELAND!