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May 2024 by Shane Senn
Great local jewelry store. Personal and professional. Appraisal service was fantastic
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January 2024 by Mark J Berg
If you are looking for a good price and want personalized service, this is the place to go! On my first visit to their McKinney store, I arrived when they were closing, but they let me in and helped me anyway. They didn't rush me and showed me everything I wanted to see. Their selection of wedding rings were more unique with a lower cost than your typical Zales, Kay Jewelers, Helzberg Diamonds, etc. They are a family owned business, have been around for quite some time, and know that their reputation and relationships mean everything! I was hooked from that point on.Because of all that, I had complete trust in them and had a custom diamond wedding ring made by Randall. I was worried that my fiance-to-be or myself may not like the ring after he made it. Randall assured me that if we didn't like it, he would make it right and make us "happy". Well, it was done perfectly the first time, and before Christmas just as he promised me!I will definitely be going back here for that personalized experience and any future jewelry needs!
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January 2024 by Carissa Galvan
I couldn't be happier with my engagement ring! This is a family owned business, and the whole family made my fiance and me feel taken care of. We initially went in just to look around, but we arrived about 20 minutes after closing time. Despite that, the owner opened the door for us and pulled out some things for us to look at. We worked with him that day to design my perfect ring. After my fiance had a couple more design meetings with the owner, it was only a couple of weeks before we had the finished product. A gorgeous, custom made engagement ring that was everything we wanted. I would highly recommend coming here!
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December 2023 by Rachel W.
I'm writing this review for my elderly mother. She brought her Michael Kors watch in for a new battery. After a week and a half, the battery stopped working. She brought the watch back and asked for them to change the battery out since they told her it should last for at least a year. They refused, telling my mom that it was her watch that was defective. She asked them to just try a new battery to see if it was in fact her watch that was broken or if the battery they put in was the problem. They refused. But had the nerve to ask her to please come again to use their services. Do not recommend this business.
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August 2023 by Alexander H.
They worked pretty fast for a decent price. However they messed up when they resized my ring. I had a yellow gold wedding ring with a brushed finished (that was really nice) resized. When I went to pick it up they'd given it a shiny smooth finish. I told them it was a brushed finish and the jeweler was confused at what I meant. I showed him a picture. They took it back for another few days and when I picked it up the finish was brushed, but just kind of scratchy looking, not like it originally looked. So if you want a brushed finish... BEWARE. Other than that good price and service.
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July 2023 by Patricia Settle
Great people, and full service!
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May 2023 by Jennifer Crews
I took my 24 year old watch in last June to replace the battery. A week later the watch stopped again, so I took it back. They told me the battery was bad and replaced it again. About 2 weeks later the watch clouded up and stopped working. I returned a third time when they told me that I had gotten the watch wet and now needed to replace the element. $476 and 4 months later I got my watch back. Guess what...it worked fine...for a day. Then the hands fell off. Now please keep in mind I've had this watch for 24 years, and NEVER had any issue with it. Not ever! So I returned again to show them the hands had fallen off. They said I needed to leave it with them. We did the hands-falling-off game 3 times before they told me I now needed to buy new hands, and I'd have to pay $65 for them. All in they had my watch for 11 months and $541 later...we'll see how long it works.What I know for certain is that I'll never step into this store for any reason again! The owner has been incredibly rude, didn't care one bit about the inconvenience of driving 45 minutes every time I had to return, and kept telling me why it was my fault. Terrible place! Save yourself the trouble and don't bother with this place!!!!
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February 2023 by Delores Edington
I took my gold and diamond necklace and Opal and gold bracelet in to sell. They offered me 400.00 for both. They knew that was not a good offer. I took them down the street and I was offered 1,000.00. I consider them thieves.
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January 2023 by Phillip Joseph
I come for my watch batteries and for sizing when I get a new watch
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October 2022 by Valerie Jordan
Not much of a selection and way overpriced. I wanted a wedding band and I have the Diamond already. They wanted to charge $1600 for a simple band. I went to Griffins jewelers a few miles down and got a beautiful ring for a very fair price. Look elsewhere. Go to Griffins!
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October 2022 by stephanie steelman
My husband and I purchased my engagement ring and wedding bands from them. They are super nice and caring. They know the jewelry business. Can't wait to go back and upgrade my wedding band diamond.
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August 2022 by Michelle ShafferC
This store is run by the sweetest couple! Your one stop shop for all things jewelry- even watch batteries! They cleaned it up, set it to daylight savings, and took great care of us. So appreciate the customer service!
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April 2022 by Steve Lopez
Don’t waste your money here. Customer service is the absolute worst. There’s plenty of other jewelers near by.
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March 2022 by Jason R.
Not sure how good their work is.... never got it done. Was told a ring resize would be less than a week then after a week of waiting i'm told it's going to be more than 2 weeks. I do not like being BSed.
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September 2021 by Kelly Pennington Madole
They do not do what you ask. They also do not communicate pricing changes to each other. They also do crappy work. Will not return. Such a shame.
