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May 2023 by Dog S.
I walked in to get some photos printed, and the employee was just chilling there with his feet kicked up on the desk on his phone. Completely ignoring my presence. It's ridiculous that he's being paid to ignore customers. Somebody could've easily stolen all the merchandise in that store without him knowing definitely not coming back to CVS.
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March 2023 by Erin S.
I have never been more disappointed in a company than I am right now, CVS really screwed up today and now my child is suffering the consequences. We used the Minute Clinic today to have my daughter tested for strep, I specifically asked when the nurse practitioner prescribed her antibiotics if it would be in stock. He told me it would be no problem but sent me to another CVS because they were about to go on lunch. The other location was also on lunch and when they returned didn't have the prescription in stock, thus I was sent back to the original location who also didn't have it in stock. After waiting in the drive thru for 30 minutes the girl working the window tried to send me to a closed location then told me I could go to one across town that didn't close for another hour. I get to the third location who ALSO didn't have the prescription even though they showed 1 bottle in stock AND they couldn't do anything for me anyways because the girl never released the order. I've now been driving around for 2.5 hours with a sick kid in pain who now has no meds and tomorrow we get to do it all over again. Thanks CVS for NOTHING! You have truly pissed off this mama and I'll make sure everyone knows it!
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January 2023 by Google user
By the way the Good Rx code is: bin 003585 pcn: ASPROD 1 Group: GDX12 member id: 990142\\ \\ Can you fix this and refund the overpayment?
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January 2023 by Dave Collett
By the way the Good Rx code is: bin 003585 pcn: ASPROD 1 Group: GDX12 member id: 990142\\ \\ Can you fix this and refund the overpayment?
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October 2022 by Jenny C.
Took my son for a Covid test today and they said CVS no longer will give Covid tests to uninsured people. This is a new policy from CVS the pharmacy told me. Online I was able to book the appointment while stating I did not have insurance....I do not have insurance for a month while switching jobs. So I guess CVS only cares about people that have insurance. Guess I'll stop shopping here.
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October 2022 by S D.
Wow, what's up with the attitude of the people who work here? I went to check out and was treated like I was being a nuisance! Will never be back at this location...
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October 2022 by Karrington S.
This associate Ann, is absolutely terrible. Her attitude is horrible, she rushed me from the moment I walked to the counter while still being very polite to her. Slammed my cards on the counter. She kept insisting that my money was fake because she didn't want to help me reload my chime card, which she said "I hate doing chime, as far as I'm concerned" after checking 25 twenties, you could tell that she was disappointed in the fact that the money was indeed authentic. Towards the end of the transaction to told me to go to Walgreens and which I told her I was fine with the 4.95 charge from Cvs, she refused to complete my transaction by lying and saying my ID wouldn't scan, which if that were the case, she could enter it manually. I've been using Chime for 4 years, it takes about 2 minutes to reload a card at CVS, she just didn't want to help me.
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July 2022 by Jennifer C.
Hands down the worst cvs. The staff is incredibly rude. I needed them to take a photo of my 2 yr old for a passport and they refused. Even when I pushed for them to try, they didn't even snap one photo as my 2 yr old was standing on a chair and staring at said camera. With that said, I went to a different cvs in McKinney and was able to get the photo taken and printed within 5 minutes.
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January 2022 by Breagh Rickerman
Set up an appointment to get covid tested a day in advance. Got confirmation texts all day and all morning about what I was expected to do to make the appointment go smoother. Drove half an hour just to get there and have the testing clinic closed. But don't worry, there's a number you can call that'll send you to a support person who will verify there's no appointments available because of the shortage and won't help you beyond that.
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December 2021 by Julie Sevadjian McGraw
Got my COVID booster and a flu shot today. Very organized and professional!
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November 2021 by Mika S.
Employees are nice but overwhelmed. We've been waiting almost an hour past our scheduled time for a vaccine booster on top of being told they're running 30 min behind. Checking in and trying to figure out the line is a cluster F - extremely disorganized and confusing. Customers are trying to help each other figure out what to do/ where to go since medical employees are scant. The "medical concierge" table had no one there but a very fancy sign.
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October 2021 by Duke H.
Lady working the pharmacy inside the store at 1:30 was rude and simply not educated....
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June 2021 by Kacie S.
This has got to of been the WORST customer service experience I've ever had. I printed 92 photos with this CVS. Keep in mind I've printed at a cvs before just not this one. I picked the Photos up and the quality was just awful. They were pixelated they were blurry you couldn't see faces in them because of shadows or it was too bright and everything was washed out. Essentially they were terrible quality photos that nobody would want because I didn't capture any memories. You could barely tell who the person was. I called on the phone and the guy was not so kind and was pretty much like what do you want a refund or whatever. So I decided to take my chances and go inside the store. The people in their war even worse than the other guy I talk to. The first lady I tried to talk to you told me oh you can talk to my manager because I'm not dealing with this. Then walking that there's a customer service issue upfront. The next person that came was also not so great. He tried to explain to me that it had to do with the bright photos and that that was the issue not them. I told him I got these photos professionally done they have not been edited there's no filter on them or anything I got them professionally done with my photographer from my wedding and they are good quality photos. He said well they're just right like they're outside like that's the issue. So I showed him some ones that are darker in that have a black background and aren't bright at all and are still pixelated and blurry and can't tell anything on them. He then gave another excuse oh well maybe we changed the photo filters at that time until the first time he does that it's all messed up and then it fixes so like we could probably print that one photo again. After a lot of arguing and back-and-forth I got my money back. But some of the photos were for the private school I worked at. They were photos of kids that are very private or not allowed to go out because they were for Father's Day projects. He would not let me dispose of them I said I will walk over to the trashcan rip them and throw them in there and you can watch me I'm not gonna keep in the quality is terrible but I can't give you these kids photos. He refused to let me even throw them away he took the photos and I will not be returning to this location ever. CVS do better because this isn't it. I won't be back for anything. I will drive farther to go somewhere else versus visit the store again
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April 2021 by Ashley A.
The lady in the minute clinic here is awesome. I can't remember her name, but she was very helpful, sweet and humorous. The minute clinic is also super convenient when you don't want to schedule with your doctor because they don't have same day appointments or you don't have much time to take off from work. I had never been to the minute clinic at this location before, but knew what I was getting into with the tiny room they take you into for your check up. It was nerve racking because of Covid, but I didn't have much of a choice. Like I said, I was prepared for tiny space, but not the unbelievably slow check in system (the reason for a lost star) which took about 20 minutes. It is beyond ridiculously slow and frustrating...... you just stand there hitting the screen over and over because it is stuck. Lastly, the bathroom here is gross (cmon CVS, clean your toilets). Considering the slow check in, gross toilets and tiny room, the rating should really be 2 stars. Goes to show you how great the nurse lady was to raise it to 4!
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February 2021 by Holly R.
I hardly ever write reviews but I was MAD. Some of the workers at this CVS are the rudest people I have ever met. I went to this store twice on a Saturday and the same lady working there was rude to me both times. I'm not sure if she had an immense dislike for her job or if she was just a rude person, but I have never been treated so horribly in my life before. I was buying alcohol late at night (maybe 8 pm) and nobody was at the front register, so I went to search for someone to help with the ID check. First thing that came out of her mouth was "I can't hear you with your mask on" and then she just WALKED AWAY. Then we get to the front and she gets flustered and and that she has to approve the alcohol order, and tells me I have to cancel the order and move and clearly this lady is mad. I was so done with her attitude I left all of my things at checkout and just walked out of the door. I will never go to this CVS again.