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September 2024 by Mike Cue
Nate was great as is everyone at Bob Tomes.
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September 2024 by Alex Jewell
Riley took great care of me.
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September 2024 by Barbara Russell
Took my truck in to Bob Tomes Ford and Josh Patterson was an excellent service provider. There was also a recall issue that needed addressing and Josh kept me updated on everything that was going on. He was pleasant and easy to work with.
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September 2024 by Sherry Blakney-Johnson
Josh was our service person today and was very informative, accommodating, knowledgeable, polite and patient. All of our questions and concerns were addressed and taken care of expeditiously! The business is clean, people are friendly, children have an area to play and there is very interesting art pieces. throughout the dealership (I'm an art lover!).
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September 2024 by Andrew Fieker
Riley did a great job during my scheduled maintenance visit.
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September 2024 by Chad Reid
Excellent experience, here. We are repeat customers. Our sales person, Kevin Baldwin, was great! Attentive, charasmatic, and helped us get the deal done. Would definitely recommend talking with him if you're in the market for a new ride.
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September 2024 by Michael Cole
Prompt and friendly service. The staff members are very helpful! Riley did a great job with his service and assistance.
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September 2024 by Greg Dreiling
Riley Haeg was fantastic getting me signed in for my service and keeping me updated as the service was progressing. He's the man!!
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September 2024 by Adam B
I purchased my truck from BTF and the BTF Off-road team built it up in 2020. The entire process didn’t go perfect, (as is life) but overall, they made sure it was perfect and I was happy. The service dept does an excellent job. As busy as they always are, they do a great job with getting services in and out. Staff are all knowledgeable and willing to lend an ear and insight. Shoutout to Phillip G. and Rex S. for all of their continued help and allowing me to bug them and pick their brains on truck related questions. Thanks yall!
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September 2024 by Greg Lewis
Frustrated that the truck we wanted was sold prior without notice. Although it appears to have worked out with another truck that was better. Just cost more money. Worked out in the end…
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September 2024 by Colson McCullough
Thank you to Geoff for his help finding me an excellent Truck!
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September 2024 by Craig Martin
Dropped my car off to have it fixed and appraised at the beginning of February. I had to follow up every day with my "sales" person about my car being appraised and was given the run around for 3 weeks. After telling the repair shop that I no longer wished to have it appraised I was contacted and told my appraisal would be done whenever my car was picked up for repairs. I was scheduled to have roughly $5k worth of repairs done, which included an engine check. After picking my vehicle up I was contacted immediately about trading the vehicle in. I've been a loyal Ford customer, brand advocate all my life and this hands down the worst experience/branch I've ever dealt with. As a former insurance appraiser I was even more frustrated that my car only made it a week before there were additional issues making it undriveable. I would strongly urge anyone looking for a Ford to visit the North Central Ford in Richardson instead.
Update 9/11
After reading my post Ford reached out to me in am attempt make things right. However, as I soon found out this really just meant more of the same. The new service representative did get my car picked up for free however as stated above my main goal was to get my car appraised so that I could decide whether or not the repairs suggested made sense. After inspection of my vehicle I was notified that while my vehicle had initially gone under a full inspection the first time that the team who inspected my transmission/struts were not specialists and that the specialists suggested another $7k in repairs, but that they would "work with me" and bring that down to $4k. Once given this figure I asked what the appraised value of my vehicle was, and was told that it still had not been appraised. When my vehicle was returned to me that day there was in fact an appraisal value of $500 included with the paperwork for repairs.
Paying any money to this shop just guarantees you will end up returning sooner rather than later and pressured into making expensive repairs.
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September 2024 by Johanna White
Josh was great. I had a flat within a couple blocks and he took care of me right away. Very thankful
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September 2024 by Laura Covarrubias
Recently there was a software update for a software bug fix to the navigation display on my 2023 explorer. I was proactively contacted by Bob Tomes Ford. The service advisor explained the process of their mobile services and sent out a mobile technician. Even though I did not buy my vehicle from this dealership, my understanding is that they are contracted by Ford to offer the mobile service to any Ford customer in their area.I very much appreciate the service. The technician showed up on time, thoroughly explained the process, delivered what he promised, and was gone in an efficient manner. They definitely earned a five star rating.
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September 2024 by Josh Rosenboom
Great experience as always. Had Dean and the parts team install a 5th wheel prep and bedliner on my F-250. Great service and results!
