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December 2023 by Greg A.
Just purchased my second King Ranch in two years today. Had a very good experience working with Matthew, polite and knowledgeable salesman. I appreciated the professionalism and involvement of Chase Prater the new car sales director. He saw that I received the deal I was interested in to make the purchase. I recommend working with this Gentleman if you're in the market.
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December 2023 by Dylan Homa
My wife and I recently purchased an Expedition from a different dealership that broke down during the first week of ownership. We've used Bob Tomes to service our other vehicles for years, so we brought the Expedition there to get looked at. Our Advisor Casey was quickly able to diagnose the issue, locate replacement parts and get the vehicle back up and running.Having just purchased the vehicle the original dealer agreed to covering repairs until it came time to pay the bill. This is where Casey really went above and beyond for us fighting to get everything covered with $0 out of pocket. After a lot of back and forth he was able to do just that.We are very grateful for Casey and happy with the level of service provided by Bob0 Tomes. We will continue to come back for all of our vehicle needs.
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December 2023 by Tom P.
I wish I can it it a zero star..I wanted to trade in my truck ( 3 different dealerships would give me between 47-48k for it) they came out snd said they'll only give me 30k..and told me good luck..won't work with you at all..they are all crooks who talk a big game..when I called them crooks and walked out the sales manager followed me outside and said he wanted to yell at me..I said go ahead and you'll get knock out.stay far far far away from this dealership
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November 2023 by Tina V.
Is there a zero? Bought my son a 2014 F150 a couple years ago and took it here for an oilLeak and other items plus wanted to determine the keyless door entry codeAfter a week they never even looked at the oil leak and told me that to get the code it cost $100 to "hook it up to the computer" so I declined and went elsewhere. Now my son is home for thanksgiving and I stumbled upon this YouTube video took me 5 seconds two years later. Bald face lie by the so called service advisor Beware of this place!!!youtube.com/shorts/Rt6KX…
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November 2023 by Oscar A.
Ameen Hekmat help me to get my second car with you guys and was a great service ! Always a great experience with this dealership!
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November 2023 by Dinesh Chowdhary
Hung up on me because they couldn't help me out or own up to their carelessness. All talk about customer loyalty only until you pay the bill I suppose
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November 2023 by Alyssa P.
Update: They asked me if we were able to resolve the issue if I would remove my social media posts. It has been a whole year since my first visit, no resolution and no communication since August. There is an investigation with the national highway association due to the welding/manufacturing issue with my car also claiming that the door can come open while driving. So avoid ford escapes especially. The latest I got today is that ford continues to deny covering any of these escape issues. My car had issues with the driver window not rolling down so after having to wait to get an appointment at Frisco, they told me I had to take it to the McKinney body shop because it's the only Ford approved body shop in the area. It turns out it was a welding issue when the car was made so a whole new door was needed. So I took it there and found out it was barely over the warranty mileage but they can submit it for an exception since it was so close. So they took photos and submitted a warranty claim in November of 2022 and was told I should hear something back the next week. I called after not hearing back and was told it could take another 2 weeks. So after that I called back again and they still did not hear back. I continued to call once a month and was always told the guy was not in that was handling my case. Fast forward to this June and I finally was able to talk to the director who informs me that the guy is no longer with the company who handled my case and at first he couldn't even find my file. He finds out the case was still showing processing but he couldn't see anything further. So he calls me back today and tells me he submitted a new case # and it was denied, they won't assist with the repair due to me having a low Ford loyalty score. Meaning because I am a first time customer, have not purchased enough fords, they won't consider helping. So now, almost 8 months later I'm told this information and I have to contact the Ford corporate rep to see if they will reconsider? I had already contacted a supervisor at corporate and was told there's nothing they can do. Mind you, I have to open my door to even roll down my window and it always sounds like my window/door is open.
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October 2023 by Jay E.
Let's start off with saying I had high hopes. But when you get in there's an immediate bait and switch. I was warned. I called prior and asked if the price online is where we start and Jerry said yes we start aggressive here. I get in. $2500 addendum(nitrogen, "window tint", blue steel protection, theft recovery system, exterior/interior protection). I proceeded anyway. My salesman Wade was fantastic and informative. Jerry on the other hand.... Disrespectful, arrogant, dishonest, and abrasive. He did not value my time or my wife's. He treated us as if our business didn't have any value to the dealership and he was willing to tarnish anyone's name or reputation to prove a point.I would stay far away and personally I wouldn't want that man representing my dealership. I bought elsewhere same day. They could've given me the same price and I would've bought elsewhere
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October 2023 by Corey M.
Took a Ford pick up in and they did a oil change and tire rotate. There's a skid plate underneath that they have messed up the only place it's ever been. I took the skid plate back up there and they would not replace it and got an attitude with me I would not recommend this place for anybody to buy or do any services at that locationBob Thomas sucks
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October 2023 by Henry B.
DONT DO IT, I'll keep this short and sweet as I usually don't review. CAME IN WITH 50,000 pre-approval with my bank, but they wouldn't lower price unless I use their lender(since they get a kickback). They seem nice but once ur in the door they try to add $2000+ in extra FEES (not even including a warranty). For dents and dings protection, a gps tracking and, windshield protection MANDATORY PACKAGE (BUT DOESN'T even INCLUDE HAIL DAMAGE) . Ur phone already tracks you, now ur charging me to get tracked in my OWN CAR BS. FIND ANOTHER DUMMY
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October 2023 by Wendy C.
I ordered a bronco and the bronco came in not as I ordered. I had problems after problems getting the bronco exactly as I ordered. When Bob Thomas Ford picked up my bronco to take it to add all the additional options I ordered, it came back with 7500.00 worth of damage to my paint. The Bronco did not have the damage when it left my possession. I thought the damage happened because they had to take on and off these plastic pieces on the doors several times, because they kept putting them on wrong. The plastic pieces were so crooked and misplaced that you couldn't even open the back door. When I asked about the damage they said it was rock chips. I said how did it get rock chips and the salesman said the bronco he owns gets rock chips and I was told they were having problems because of the design of the bronco and the factory tires.. other customers were complaining that the tires pick up rocks and throw them on the doors and that I needed to put mud flaps on and rock guards. This is a all factory Bronco..keep this in mind. I'm having to add more to my bronco just to drive it down a normal highway. If you go google Bronco and rock chips you will know what I'm talking about. I paid them to put the mud flaps and rock guards and then I asked them to fix the paint. They have refused to fix the paint and told me to call ford and complain to them to see if I could get them to cover the damage. I talked to a ford rep with the manager of the dealership ship on the phone (Chase Prather) and he said that my warranty will cover it...then within 5 minutes the ford rep said he was wrong they won't cover it if it's rock chips. To make along story short everyone is clueless when it comes to customer service. People are definitely not honest and very unprofessional. No one at this dealership is taking responsibility of fixing 7500.00 worth of damage that was done to my vehicle while it was in Bob Thomas Fords possession. I wouldn't recommend buying a vehicle here or using the service department for repairs. Chase Prater and Greg Blessing was who I have dealt with and now I have a bronco with 7500.00 worth of damage that no one is helping me with. Again the damaged happened in their possession.The people at this dealership has not been honest or forthright in the sale of this Bronco or in any other part of handling the service of it either. Very disappointed! Will never buy from them again.
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September 2023 by William Leighton
Best place for servicing my truck. Had something making a lot of noise following a service appointment and they saw me immediately and fixed. Great customer service!Service: General repairs & maintenance
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August 2023 by Melissa H.
I took my Ford Expedition to Ford in McKinney because it needed powertrain service. While I was there I asked them if they could fix the lift gate because it was not working properly after getting them to fix in the last time it was in for service. Rowan had promised me they would fix it next time I brought it in because it was still not coming up all the way and would close while I was loading my car. Austin called and told me they could not honor what Rowan had promised because it had been 2 yrs and gave me a quote of 850.00 all in. The powertrain was 1050.00 all in. I told him no that I couldn't afford that at this time and would do it next time. He said I will give you 10% off total if we do it now, so I agreed. Agreed even though I felt like I shouldn't have to pay for the lift gate because it wasn't fixed properly last time. The total should have been around 1700.00, instead it was 1929.00. Austin informed me that he forgot to add in a part for the lift gate.First I would not have gotten the lift done if I would have known about the extra charge and 2nd I don't feel as though I should have been charged for the lift at all. They said Rowan didn't put anything down on my client information. I find that hard to believe because I stood there while he did it.They also didn't wash it... I asked them to and it had been there for 3 weeks.Update: It shouldn't matter that it had been 2 yrs. I was told the next time it was in for service. This is the next time. Oil changes and break services don't count. This service was the next time the vehicle was in your care longer than a few hours. This was "next time"You should have fixed the life gate no charge! Period
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August 2023 by Renee W.
We bought two new F250 trucks from Bob Tomes Ford. Service department is HORRIBLE, the attitude comes across as defensive anytime I have spoken to multiple people. I spoke to the head of Service yesterday, same unfriendly attitude, like they are doing you a favor by speaking to you. Don't bother asking a question you will walk away not wanting to ever go back here. hate to write a poor review but I read many other reviews with the same issue at this dealership.
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August 2023 by Gigi N.
I have been a Bob Tomes customer since 2009, both as a car buyer and a patron of the service department. I was always happy with the way I was treated but customer service has gone drastically downhill since the pandemic. I made an appointment for Friday, August 18, to have my oil changed and to replace a faulty headlight. I arrived early for my 7 am appointment and was greeted by one of their service technicians at 7:03 am. I turned in my car for an oil change and asked about fixing the headlight. At which point the technician impounded my car for at least 10 days pending a diagnostic test, with no promise of when I might get it back once the diagnostic had been run. I was offered no loaner car and no rental car. So far I have been without my car for four days and am looking at spending at least $1,000 to pay for the oil change, the diagnostic test, and the car I had to rent from a third party for the 10 days they will apparently be keeping my car.FOR A BUSTED HEADLIGHT!!!!!! $1,000 FOR A BUSTED HEADLIGHT!!!Then today they sent me a robo-email scolding me for "missing my appointment." How dare they scold me for not keeping the appointment I kept, when they're holding my car hostage?They need to get their act together and start offering the kind of good customer service they used to provide, pre-pandemic.
