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January 2024 by R B
The owner is not very friendly. I now see other people feel the same after looking at the reviews. Would give 0 stars if I could!
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November 2023 by Kat G
What store doesn’t do returns? I love boutique shopping, but I will never go to Arabella’s again! I bought a really cute jacket on Saturday but when I tried it on at home, it didn’t fit as well as I thought it did. It still has the tags and I have only had it for two days. I have no doubt it would sell quickly but, unfortunately I didn’t realize they have a no return policy. They have lost me as a customer for sure!
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November 2023 by Ophelia Denise
I’ve been in this store multiple times in the past and have always had a positive customer experience. However, I recently purchased a gift for my friends birthday and asked the employee at the counter if I could exchange it if it did not fit her. She told me to come back on certain days as certain employees were more “receptive” than others. Since they did not work for her I returned back to switch the item out for something else. The older woman at the counter was extremely disgruntled, and had the nerve to say “Jesus Christ really,” and starting huffing a bunch after I handed her the gift to exchange. So unprofessional, will not be returning here.
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September 2023 by Fran Eikenberg
Dreadful. At first I was confused why so many people gave it bad reviews, as I was there on Friday and found the workers delightful (if a bit "pushy," as someone said). I asked what their return policy was before buying, as I always reserve the right to change my mind! The employee told me they did store exchanges only.I made the trek back to McKinney this morning to exchange one of the shirts, and someone else was working. She said, Absolutely not; I could not return or exchange anything, and she pointed to a sign on the counter and asked whether I had seen it. Well, I cannot see without reading glasses, so, no, I told her I had not seen it, but the employee had told me what I needed to know, or so I thought. This went back and forth, and she disparaged her co-worker and told me to come back when the first woman was working Wed through Sat., and make her honor her commitment. I am not their employer! I did not want to drive up to McKinney again to address this, as I explained to her I am the customer, not the owner of the business. This was none of MY business, I just wanted some customer service. It was a $26.00 dollar shirt, so no great dent in my budget, but BIG mistake for her. INEVER return to businesses that give me poor customer service!
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June 2023 by Lana Davis
I can not stand this place. They are uppity and so incredibly rude. I’ve been 3or 4 times and every single time they were so snotty. Especially the larger blond lady who’s very loud. And unprofessional. Totally ignored me as I stood for about ten minutes at the front desk while she was chatting up a man 3 ft from me. She’s very condescending as well.. she was also rude about my friend kea I g an item in the dressing room.Today I came back to exchange an item I bought yesterday snd she was mad..I’ll never give them another dime…
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May 2023 by Kristin Fawaz
Not a body positive shopping experience. Register staff (or owners) shouldn’t discourage girls and women from buying an outfit by claiming it won’t look right on a figure like hers. Let’s do better.
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May 2023 by Dina Converso
Always stop in when I am in the square! I love that they are always soHelpful and Ute is a master at pairing items together to make the perfect outfit!
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May 2023 by Dominique Lynch
They will criticize and body shame you when trying to buy their clothes. Do not give your money to these trash bags.
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May 2023 by Sarah St. Martin
Friendly staff and high quality clothes at affordable prices! They even gave me treats for my dog
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May 2023 by Olivia Clarkson
The owner is extremely rude and unhelpful to customers, she verbally attacked my friend who was purchasing a few items. Wont be coming back.
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May 2023 by Dina Buenrostro
Always stop in when I am in the square! I love that they are always soHelpful and Ute is a master at pairing items together to make the perfect outfit!
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April 2023 by Catherine Schuster
I have had multiple experiences shopping here and should give up. The quality of their clothing is extremely poor, and the prices are high for what you get. The fabric of the clothes feels cheap and uncomfortable, and the stitching is already starting to come apart after only a few wears. The owner practically ignored us and dismissed our questions not really wanting to help anyone. Why work if you aren’t willing to help customers.Overall, I would not recommend shopping at this clothing store. Save your money and go somewhere else where you can get better quality clothing and customer service.
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March 2023 by Kimberly Kay
Never was greeted, just helped myself lookinh through clothes racks, and eventually put myself in my own dressing room. Tried on about 10 pairs of jeans, coming in and out of dressing room and agian no one offered any help. Finally asked a young woman steaming clothes if she knew when they might get more jeans in. Her response, "we get orders weekly, but I don't make the orders". They make it really hard to spend money in their store. Thankfully there are other options on the square.
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February 2023 by Jutta W.
I have always had good customer service in this store. I like the items they get from Italy and other places because you can't find them in other stores. Always enjoy going to shop there, jutta Werrlein
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December 2022 by Kelly D.
Don't shop here. Especially for gifts because if the person you give gift to doesn't like it they won't give your money back. All sales final and they hide that when you purchase it. Not right especially during the holidays. I will not be shopping here again. Thought I was doing a local shop a favor by giving them business.
