-
November 2023 by Rese Comley
Excellent service. Spectacular professional staff.
-
November 2023 by M Berry
Great personnel, services, and concern for my dog.
-
October 2023 by Leslie G.
We had high hopes for an integrated vet but was sorely disappointed. The staff was more rough with our dog than necessary. Yanked her my the collar to where they wanted her which was completely unnecessary. I think they didn't like the fact we wouldn't let them take her in the back to treat her however they wanted without us seeing. Then they tried to do a fecal and hurt her and blew it off as just her being surprised. Never again. Your vet tech staff needs to rethink their profession.
-
September 2023 by Rachel Cahill
They were so caring and supportive. Today was our first visit, and I think we found our vet "home" because their really made us feel genuinely cared for during our visit with our pup. Thank you!
-
July 2023 by Alex B.
Dr. Grand, Lee and the staff are amazing. They truly care about my fur babies. They take amazing care not to rush, give you options and are very knowledgeable. They are also so responsive to inquiries by phone and they check in after visits.
-
April 2023 by Kristin Traw
Missed my dogs hermangiosarcoma and the following week we ended up at emergency vet. Then missed his end of life signs which after speaking with another vet were pretty clear so we then again a week later ended up at emergence vet. Probably best to get a good vet in the area and consult with someone online for supplements.
-
January 2023 by Roman Kesseli
Amazing experience with our dog, who unfortunately suffered from full paralysis in his rear legs about 2 weeks ago. Dr. Grand is absolutely fantastic and so is her team of vet techs. Since the incident I met with two different vets and she is unquestionably the one we will go with. Competent, personable, extremely caring and highly skilled. We couldn't be in better hands. Thank you for taking such great care of our little guy Nacho! ? ?
-
October 2022 by Leana Darden
I began seeing Dr. Grand with my adult boxer Bailey. Bailey was beginning to show signs of degenerative myolopothy. I didn't know what was happening and Dr. Grand educated me. We then had eye issues that we were not aware was common in short snout dogs, but again Dr. Grand educated us and we moved right along with necessary procedures.That brings us to the hardest time/decision we had to make, putting our precious girl to rest. Dr. Grand and her staff were so kind and compassionate. They gave us comfort in our decision. They treated our Bailey with love and respect at the end of her life.They sent us a beautiful sympathy card that we will place in a special place in Baileys memory box.I now have a little boy that will also soon become a patient of Dr. Grand.Thank you Dr. Grand and Staff. I am looking forward to you becoming part of our family again. :)
-
August 2022 by Donna York
I'm so disappointed and frankly appalled at the service or lack thereof today. No ownership of their contribution to the mixup. Drove 2 hrs to get a script they never planned to give me. ACTUALLY TOLD ME I MADE THAT UP. Wouldn't accommodate resolving the issue at all without me making another 2 hr trip to & from. All this for a flea treatment. You would think it was major sugery. I don't know ANYONE that wouldn't have at least tried to be kind & help resolve the issue. Wouldn't even see the dog 'as required by law' said they were double booked. There wasn't a soul in there. If this is the only holistic animal clinic in the area-LETS BUILD ANOTHER ONE- and please hire kind people this time that wish to serve, not tell you what they CAN'T DO. ? Not worth the drive.
-
August 2022 by Barbara Childress
Dr Grande and her staff are wonderful. Always has time for my questions and genuinely cares about the care and health of my pet.
-
July 2022 by Richard1s F.
If you have a new pet or are dissatisfied with the competency and service of your existing veterinarian, then my comments are expressly for you. Our beloved dog developed terrible skin issues that began, as they do for many dogs, with allergies. The condition worsened and the poor little fella's chest was a mess, and he was constantly tormented by non-stop itching. Our long-term vet, under new "corporate ownership", saw him and administered an allergy shot and prescribed antibiotics; no other diagnosis was made nor was there any follow up. We then tried another long-established vet in McKinney; his treatment was even less involved; an allergy shot and a bill. The place was an assembly line with 5 dogs in the waiting room when we arrive and about the same when we left. Absolutely no interest whatsoever. Then we finally tried ACC at SR. Dr Grand diagnosed the entire problem on the first visit, discussed the treatment and scheduled a follow-up visit for 2 weeks later. A few days after the first visit, the office called to see how our dog was doing. By the second visit there was definite improvement and Dr. Grand added a new medication and explained the next level of treatment. That was about a week ago and there continues to be very significant improvement. His skin shows definite healing, restoration and new hair growth. He is no longer itching and is acting like his old self again. Finally, a veterinarian doctor who has the knowledge, concern and interest in truly healing our animal friends. In addition to the medical expertise, this practice is run is incredibly efficiently. On both visits, my pet was seen immediately; no waiting in a room with a bunch of nervous, barking dogs. The process is super-efficient. Dr. Grand is great - professional, personable and will patiently explain the problem, as well as the treatment. I am so impressed and appreciative for the wonderful care our 4-legged family member is receiving. Thank you, Dr. Grand and great staff.
-
May 2022 by Maria J.
My dog went to doggie day care here many years ago and we had a great experience with the staff back then, so I reached out when I needed to board my 11 yr old Golden Retriever. The staff was so professional ensuring I had all the required vaccinations and tests well ahead of time. I was nervous because my dog had not been boarded for many years and was beginning to fear many things as an older dog. I even received a call after my dog arrived asking about special care issues he might have. The care was amazing, the report I received was thorough, and I am so grateful that my Cooper was well cared for. I love ACC at SB and would recommend this facility with 5+ stars!
-
May 2022 by Jazmin Goldsborogh
I don't know where the negative reviews came from but this place saved my nokio life who is a 2lb maltese who i found out had a liver shunt all of a sudden he was not able to pee he was moaning in pain. The vet helped eliminate the issue without it being a money grab and because of that i will continue to take take all my dogs there.She is a true veterinary who is focused on the care of pets not your money, if your baby is sick, don't hesitate because I almost turned away because of the negative reviews I seen and i genuinely believe nokio would have died my poor baby
-
December 2021 by Marion Morris Jones
This place and staff is amazing. This is not just a job to them, they love every animal they care for. We have been taking out pets to Dr. Grand for 9 years and she is fantastic. Brandy is a wonderful vet tech and so helpful. I won’t mention everyone by name, just know every person there is so kind and caring, I would not want to take my pets anywhere else ❤️
-
December 2021 by Marion J.
This place and staff is amazing. This is not just a job to them, they love every animal they care for. We have been taking out pets to Dr. Grand for 9 years and she is fantastic. Brandy is a wonderful vet tech and so helpful. I won't mention everyone by name, just know every person there is so kind and caring, I would not want to take my pets anywhere else
