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September 2023 by Miosha James
This gym is too crowded, the machines need maintenance and neither the sauna or steam room were operating correctly. We definitely miss the Plano location and are considering choosing another gym to attend. So disappointing.
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September 2023 by So Hoye
Horrible gym! It's terribly overcrowded! The sauna, spa and pool area is never clean and it never smells like chlorine is added to the water. Which is a Health Hazard! There's lots of broken machines/equipment! The bathroom / locker room / shower areas... are always dirty, with hair in the drains! The staff is not helpful whatsoever! They sit around and gossip and stare rudely at people while they workout. The worst of them all is an older heavyset employee named Karen!!!!! She is the true definition of the name! She is disrespectful to members and is completely unprofessional! She harasses the teenagers and their guests and makes them feel uncomfortable and unwelcome! She's a manager. However, she is terrible for the business and runs a lot of people off! She Over-does her job because she wants to feel important. She is very rude and ugly natured person as well as a total liability to the company! I will never return to this location EVER and will advise anyone I know to stear clear of it! There are many better gyms than this 24 hour fitness!! I am also making a corporate complaint against this location. (Disgusted) ?
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August 2023 by serena ashcroft
I just found out that this gym allows transgender men to go into the women's locker room and bathroom. My minor daughter was in the locker room changing, when a man who identifies as a woman came in and used the space and facilities. It was an awful experience. 24 hour fitness does not protect women or their privacy. They allow grown men to use the locker rooms with minor girls. This is dangerous for our young girls and unacceptable!
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July 2023 by Ricky Morgan
I've been going to 24 for 10+ years and this location since they opened. Since lowering gym prices it's packed with teenagers that use this gym as a hangout, standing around in boxers and pajama. I'm tired of going in on chest day and having to do legs or run to whatever machine comes available. I'm out, looking for a new gym now. If you go here in the evening, good luck getting a machine... Way to crowded.
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July 2023 by Toy W
Today was my first day as a new member. The machines are FILTHY! There is no way the cleaning staff has cleaned these machines in weeks or maybe months. I looked to my left and right to make sure it wasn’t just that they somehow missed the machine I was using. All of the machines were covered with dust.Management, please have the cleaning staff clean the machines for everyone’s physical health and safety. It will literally take less than a minute to use a Swiffer on those machines.
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June 2023 by Jacob Welch
I started this gym and instantly regretted the decision. There is no pride in the gym and it’s equipment. Multiple machines are broken or dirty, weights are never put up, and alway over crowed with teens not working out. Save yourself time and money. There is a reason why they have the cheapest prices.
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June 2023 by Cody G.
Got a 3 day guest pass online yesterday, the front desk worker got me into the CRM and I was good to go. I come back today and the kid at the desk says they don’t do passes and the other guy shouldn’t have done that? He was pretty condescending as well and laughed it off. Didn’t do well with customer service even remotely and was bad mouthing the team.
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June 2023 by The Survivor Coach
Out of this location, Fairview and Plano, the others put this gym to shame. I only go here the most because it’s the closest to my home. Always out of paper towels, just feels dirty, machines are crooked and dirty. Only two out of the five recumbent bikes work and it’s been this way since right after I joined. I even heard a member complain about it and the response he got was, “I’m sorry sir, there’s nothing I can do about it.” Unacceptable and unprofessional. It would be great if the manager of this location could visit Fairview and Plano and ask for some tips.Look at all these awful reviews and we are all saying the same things yet nearly every single response from the company social media employee is literally cut and paste with ZERO actions taken.
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June 2023 by Stephanie miller
The pool and hot tub never smell like chlorine when you walk into the area. The pool water taste like sweat every time I try to use the pool. Lately when I’ve used the pool and or the hot tub I get a uti infection. And when I inform the management staff about it a few times they argue with me saying all levels are normal when in fact they are not.when I first started using the McKinney location it was perfectly ran. The woman’s shower’s have mold growing in the corners in the grout. And there is hair and trash in every shower stall day and night. I go at all different times of the day and it’s all the same in the showers along with the pool area.
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May 2023 by Stephanie M.
Staff is usually friendly if they are at the front desk. The pool area never smells like it has any chlorine and the water taste like sweat/salt. everytime I get in the pool days later I end up getting a uti infection from being in the pool/hot tub or both. Some of the woman's shower's have mold growing in some of the corners like in the grout. There is also hair and trash in most of the shower's at any givin time of the day or evening. The staff at any level doesn't seem to have any interest in fixing the problem. I have talked to staff and management about the situation with no resolution.
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May 2023 by Brett T.
More and more broken equipment with less and less cleaning. I have written to the management twice with no response. I spoke with a staff person who said the gym is "going downhill fast" and recommended I find another place to work out. Fair enough.
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May 2023 by Carlos Alvarado (Wikiwakawakawee)
Have been going to this gym for about a year now and the amount of people who have joined seems to have gone up tremendously, so all the machines are always taken no matter what time you go. The worst part is there's really only 1 type of each machine. With the amount of people this gym now has, they should be paying attention to accommodate the number of machines per the amount of members.If you don't want to have to wait, you have to go when everybody is still sleeping (between 10pm and 4am). We try to go around 1pm or 2pm when most people should be back from lunch and still working, but somehow the place is always packed!Not to mention almost nobody wipes down the equipment after they use it.
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April 2023 by Eric R
Been coming here since 2020. 15+ pieces of equipment out of order as of this review and some have been out of order for weeks. I have worked for gyms the last 19 years and I can tell you this is completely unacceptable. Please don't reply with the same copy and pasted "sorry" reply that you have posted for the other poor reviews that have been given. For the amount we are all paying, get maintenance in to fix these machines. The gym is already too small for the number of members that attend, and now with so many pieces of equipment out of order, it's unbearable.
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April 2023 by Mankar Camaron
This gym will always have a place in my heart because it was my first gym I started at more than 1.5 years ago. But I can't do it anymore. I've watched this gym go on the downhill slope for the passed few months. First off, it's insanely crowded, probably doubled in membership since when I started. The only times where it's not bad is late at night or around 12pm-2. But worse is the failure to maintain equipment and standards. Just right now, the water fountain is broken, the swimsuit spinner, one of the cables, at least 1-2 machines at a time. The cable adjusters are never greased, ever. The paper towels are always empty and the bathrooms are constantly in shambles. The water quality of the hot tub is suspicious. When I go in, there seems to be plenty of staff, yet all they do is loiter around the front desk. I figured every 24 Hour Fitness was like this until I went to my friend's location in Fairview and saw that it was in top notch condition in comparison.Again, I will always appreciate this gym and I hope it gets back to what it was. Until then, I'm gone.
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March 2023 by John R.
Terrible customer service. More than a dozen cardio machines have been out of service for an extended period of time--some for well more than a month. When asked when the machines will be back in service, staff just shrug their shoulders and say they don't know. They just don't care.They also fail/refuse to enforce the rules. Members regularly enter the hot tub without first rinsing off/showing, despite being asked to do so. When the disregard for the rules is reported to staff, they again shrug their shoulders and say there is nothing they can do about it.Crappy facility, terrible customer service from an uncaring staff.
