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August 2024 by Marisol Cuevas
Customer service was terrible. I guess one has to come dressed up nice or in a suit to get someone to pay attention to you, even if its only to pick up! Got left by 3 reps so they could help other customers that were dressed nicer. Never felt more judged in my life by these people. So just as advice if you want them to pay attention to you and talk to you nice, wear your Sunday’s best!
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August 2024 by Carmela Aguirre
HORRIBLE EXPERIENCE ?
I will never recommend anyone here due to the horrible experience my sister received when she went to pick up her engagement ring from being resize and a sales associate ruined her special moment by staring her down mocking her question about a box her ring came in and just being extremely rude this was supposed to be one of the happiest days for my sister but instead on her birthday going in to pick up her engagement ring that she had just gotten to get resized and now has to stare at a ring on her hand remembering the horrible experience forever because a salesperson decided to be rude and mocking to her I called the store manager since my sister had been crying all afternoon she didn't want to call but I felt they should know because nobody should get treated like that but not sure if anything was done I spoke with Angela I don't understand why anyone would want a employee like that working for a company like Zales when hard working people walk in like my sister's husband and spend THOUSANDS OF DOLLARS on a engagement ring. My sister did not deserve this!!!
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August 2024 by Amanda Concha
I went in today to pick up a repair. Sales representative was rude and defensive with me. Seemed annoyed to assist me.I only asked if I would be receiving the box that came with the ring when I left it for repair to be resized. Her tone of voice became defensive and aggressive. Saying she didn't know what I was talking about because she didn't take the ring from me. I said I understand you didn't take in the ring when I left it to be repair it was a man that assisted me that day. She continued to be rude and said I don't know about any box. I asked her if their was someone I could speak to about a box. I told her she didn't need to be rude and defensive with me I'm only asking a question. She mocked me and ask am I being rude and stared me down I stayed quiet after that signed for my repair she did go and ask another associate and did give me my box. The whole experience has horrible and will leave a lasting impression and memory. I will always remember this experience when I look at my ring and that really sucks. Spending thousands of dollers in a store to have this type of experience is super disappointing. Wouldn't recommend this location. Believe her name was June. She never introduced herself but overheard someone refer to her as June.
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August 2024 by Saadan Niazi
I had a fantastic experience at Zales thanks to Norma. Her knowledge of the jewelry was impressive, and she took the time to understand exactly what I was looking for. Norma was friendly, patient, and made the entire shopping process enjoyable. Her professionalism and dedication truly stand out. I highly recommend her for anyone looking for excellent customer service and expert advice!"
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August 2024 by Jarret Rhames
Jenny, Angel, Oralia, Elvia were nothing but amazing and went above and beyond. I was so stressed and worried about getting the right ring and my budget for my engagement. These ladies took their time and showed me all my options. I was able to keep things affordable and find the perfect ring 10/10 go to them!!!
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June 2024 by Maria de la Luz Rojas
Excellent treatment from Jerry and Elvia, they helped me and were patient with me, until I found the perfect gift!
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May 2024 by Caitlyn Gonzales
Great service, Mr. Jerry was very helpful in assisting us and would recommend him to anyone looking for rings!
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April 2024 by aida rios
I’ve had the pleasure of being assisted by Jerry De La Garza during my many visits to Zales. He has outstanding customer service, and always goes above and beyond to make sure I’m satisfied with my purchases. I highly recommend him if you want exceptional service!
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April 2024 by Alberto Pasillas
Mr De La Garza was very professional and made our buying experience a great one
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April 2024 by Daisy BSW
Came in to resize a ring. We received great service from Jerry de la Garza. We ended up buying a Disney necklace and ring. Mr. de la Garza explained the services very well and with pleasure. When have a new purchase, we’ll ask for him
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April 2024 by Smiley Escamilla
Associate Rene was awesome! Will definitely be going back for great deals and service. And I will highly recommend all my acquaintances as well. Thank you for the purchase of my first watch. It was a Movado !!
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April 2024 by jzuniga1021
Oral IAC did an outstanding job helping us throughout our buying process. Thank you.
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March 2024 by Jodalia Creations
Had an issue with a piece of jewelry and Zales corporate was letting us down BUT Jerry, Norma and Elvia came to the rescue. They were so committed to saving our experience. I was so very impressed with their customer service that I put a pair of 1,000 earrings on wishlist for our anniversary. Thank you Jerry. Thank you Norma and Thank you Elvia for working so hard to exceed our expectations.
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February 2024 by John Glen
Had an issue with a piece of jewelry and Zales corporate was letting us down BUT Jerry, Norma and Elvia came to the rescue. They were so committed to saving our experience. I was so very impressed with their customer service that I put a pair of 1,000 earrings on wishlist for our anniversary. Thank you Jerry. Thank you Norma and Thank you Elvia for working so hard to exceed our expectations.
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February 2024 by Matthew Lopez
Elvia was a wonderful help to me. She made me feel comfortable and was very informative. Her knowledge of jewelry exceeded my expectations. She helped me find the perfect Valentine's day gift for my significant other. I am pleased with my purchase! She was amazing 10/10.
