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January 2024 by Dylan Ruiz
Patricia was super friendly and extremely helpful, she was essential in the process of me buying some new boots and even assisted me in the process of getting my hats reshaped. 100% would come back for the amazing service! She went above and beyond my expectations!
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December 2023 by fernanda garza
Cristina was super helpful and sweet! Really enjoyed the customer service. Seriously 10/10 !
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August 2023 by Mike Shaffer
Very polite staff. I was looking for a new Stetson and had a brim shape I wanted. Patricia did an amazing job shaping how I wanted it.
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August 2023 by Kenneth “Wayne”
Great service, friendly and top notch product! If you want the best, The Boot Jack is the place to shop. Thank you!
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August 2023 by Gil Milan
Ok customer service. Bought a complete outfit for my son yet they denied restrooms.
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August 2023 by Oscar Ruiz
Bought a pair of wrangler jeans and wore them and are made from cheap material and see through. Of course made from Mexico.
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June 2023 by Oliva Parga
We stopped by the Boot Jack on 10th street, we were attended by Marissa García, and she was beyond amazing! She helped my boyfriend and myself find the perfect hat, boots, perfect fit jeans and belt. Not once did she show any signs of being annoyed by any requests made to her. I admit, I am a bit demanding but she was so willing to help my boyfriend find the correct fit for his hat, jeans, and belt. I can’t say it enough how much she went out of her way to let us know she was there to help. She definitely deserves management to know what an amazing asset she is to the company. Definitely deserves a good raise.
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June 2023 by Olivia Rodriguez
We stopped by the Boot Jack on 10th street, we were attended by Marissa García, and she was beyond amazing! She helped my boyfriend and myself find the perfect hat, boots, perfect fit jeans and belt. Not once did she show any signs of being annoyed by any requests made to her. I admit, I am a bit demanding but she was so willing to help my boyfriend find the correct fit for his hat, jeans, and belt. I can’t say it enough how much she went out of her way to let us know she was there to help. She definitely deserves management to know what an amazing asset she is to the company. Definitely deserves a good raise.
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June 2023 by luis abreu
Thank you Taylor you have great costumer service skills ….i did feel racially profiled by marisa .??
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March 2023 by Rudy Rodriguez
When it comes to Western Wear in the RGV, I have always TRUSTED The Boot Jack to have what I am looking for.You can never go wrong with a pair of Wrangler Jeans in Texas, matching them with an Ariat Long Sleeve shirt, and pair of Justin Boots.Top off the outfit with a Stetson hat and you are ready to hit the dance floor...
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January 2023 by Doug Ingram
I ordered a pair of Lucchese Mingus Shark Boots from them. The grain pattern wasn't to my liking so they offered to exchange them. They sent me pictures of another pair they had in my size. They were almost exactly like the stock photos of these boots on the website. They sent me a return shipping label and a week later I had my new boots. Thank you for the great customer service. That is hard to find these days. Love the boots.
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January 2023 by Alissa Dickey
Helpful and friendly staff. Nice store.
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January 2023 by Gina Gonzalez
Excellent experience!!!Picked up a pair of gorgeous new BOOTS ?Great customer service ?Thanks Taylor!!!
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January 2023 by DanBr
Amazing service! Walked in &’ was greeted by everyone. Husband &’ I got attended quickly &’ I believe her names was Jackie (short with super curly hair) was an amazing help! Better service than Cavenders at the convention center! Will definitely return!
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December 2022 by Cowboy Spade
Love this place, hadnt been in years and its just like I remember it, prices are great, staff is awesome
