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June 2023 by Faviola Soto
Went in branch love the place nice n quite. Excellent service from Lori. Highly recommened!!!
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May 2023 by Rosemary Solís-Garza
They couldn’t call us back regarding the loan we were asking for. We had to call them. Poor service.
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May 2023 by bad boy for life
Up until this past weekend I haven't had any issues. I purchased new tires for my car and I'm guessing there us a limit to what I can spend because not long after I tried to go buy some food and my card was declined. Now I am not able to use my card again because there is no eqy to talk to ab actual person about the issue until Monday morning. There needs to be a system set up for these kinds if ussues during non business hours.
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December 2022 by Deric Garza
Called about an unauthorized transaction 5 times spoke to someone saying they would call me back to process a reversal and no one called back showed up to the location refused to help fix it saying one of the office reps would give me a call later yet again no one called. Called back again spoke to an office rep saying i would have to go back in to do the claim or refund on the transaction.
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September 2022 by Melissa Sanchez
I requested a STOP PAY on my acct. The woman who helped me said it would be processed- no worries. Reviewing my acct, this was never done. I came to all for assistance and got a ?♀️ "sorry, it wasn't done and we can't help you" Apparently your have to follow up with these ppl to ensure they actually do what was requested
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November 2021 by Itz Jozzyfresh Evans
I saw so many positive reviews about Mrs Donald Maureen crypto and I must confess that surely she is a skilled professional trader and the best among all as her clients all said, she managed my account after I Invested $1000 and got a successful withdrawal of $12,000 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done"., with Mrs Donald Maureen crypto your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via
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October 2021 by Ambarina Hernandez
Went in to get issue resolved regarding my master card; girls were sitting together and gossiping. I asked for Janie to help me but was told she had just left for a 30 minute lunch but would return. I left and came back only to be told she had gone home ill (how convenient). Since I got upset, Daniela says she’ll take my info and try to help. She goes to a back office behind closed doors, comes back and says she wil be calling the company to straighten out the problem and then changes the whole story by saying she will pass info on to Janie. I feel she lied to me !!!!!
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October 2021 by Eva Martinez
I have been a member for a while but their service seems to get worst and worst. As you walk in there’s is no one to welcome or help you the front end reps Were all talking amongst each other. I seating for over 15 min without being helped and another man walked in and sat down next to me at the same time with not being helped.A young lady passed right through us without even saying hi or question if we have been assisted, this girl was wearing WHITE SEE THROUGH PANTS. how unprofessional!!!!!!!I walked to the teller line and at first no one seem to be there to helped but another young girl from the back came with short curly hair very friendly and helped me with my online banking problem. No name tag so I could not see her name and did not ask! Turns out I was there longer waisting time when it could been solved faster and I tried calling but was not getting anyone on the phone ether. The young girls are not professional and do not care about there job, or your customers, not dress professionally and no makeup on and sometimes don t know that they doing.
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September 2021 by Jason R.
Worst CU ever. If something comes up that's not a run of the mill daily item, they don't know anything. No one that can make a decision is available. They don't return phone calls. They people that answer the phones are polite but don't know anything and can't get anything done. I've called everyday for 2 weeks to get my issue resolved. Promises of calls being returned but nothing. WORST. CU. EVER.
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August 2021 by j l
I agree with the 1 star reviews. It's very difficult to get a hold of someone, I've just been hung up on by the system 3 times, the ladies are unprofessional, i could go on & on but i won't. I believe my 1 star review along with the others says a lot already!! Can't find who to talk to & express my dissatisfaction because service seems to be the same at all levels ? If only someone cared enough then maybe issues would be solved but no one does so improvement seems to be out of reach I guess.
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July 2021 by David Santoy
Customer Service performance has decreased. They show little interest in helping a long time member with no delinquent payments.
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April 2021 by ARNULFO CRUZ
I refinanced a vehicle within the last 2 weeks via STFCU, and the experience was excellent. Jackelyn helped us in every step of the process. She was the epitome of professionalism with the highest degree of customer service. I am proud to be a member of this quality institution since 1997. Please, let them take care of all of your banking needs, they know what they are doing!
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April 2021 by Yoli Rs
literally a lady gave me attitude when i called as if she was doing me a favor . humble yourself
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February 2021 by paola lopez
STFCU, Thank you so very much for all of your help in securing our loan for our new vehicle.The customer service is second to none. They always go above and beyond of our expectations. Rocio, our loan officer, was highly professional, knowledgeable and extremely accountable. She proved to me that she will look out for my best interests at all times.We highly recommend their services and will definitely do business with them again.
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February 2021 by David Saenz
They never answer the phone. Theres about 5 girls behind the counter doing nothing.You ask for a supervisor and they tell you she or he is not there.It's the only bank with the lobby closed.I thought we were all good now that we have vaccines. Terrible business!!
