-
July 2024 by Jacob Rodriguez
Older lady w glasses in front has no customer service ? left really quick
-
December 2023 by Jaime Lopez
I called 5 minutes before arriving to check if they had a wait for an oil change and they told me there was no wait. I show up and they told me 1.5 hours wait. Waste of time.
-
October 2023 by Sylvia Ramirez
Mobile service was great and easy. At first I thought that I had to pay for this service but apparently it is a courtesy of Ford. The gentleman came out to our home, he was on time and serviced my vehicle quickly. Above Boggus Ford has always been great.
-
August 2023 by Belem Villegas
Excellent service
-
August 2023 by ghostly fn
Good service. Something late.
-
August 2023 by Napoleon Martinez
Very expensive oil change
-
July 2023 by Joe H.
I've been going to Quick Lane since purchasing my truck in. 2018. I've been loyal but in the past year the service has been getting worse and worse and todays service was absolutely the worst ever. They have hiked the prices form $54 to now $91 which is ridiculous. They have removed the prices from the wall and you now only find out the prices when you pay. You pay almost double the price for half the service. I was flat out told that they wouldn't rotate my tires because per the tech it would take too long as it had swollen lug nuts. Ford knows they have a lug nut issue and this quick lane has already removed one with their tool. The tech in this case just didn't want to do the work as per what he said it would take too long. This location is in it for the money not customer service. No other fluids were topped off besides the oil change, the tag inside was written out in pen which will eventually fade. I would not recommend this quick lane to anyone. Bad service Lazy techs Too expensive Double the price and half the service compared to jiffy, Walmart, Take 5 oil change,
-
June 2023 by Javier Ibarra
Bad service total incompetent people working there
-
May 2023 by Torres L y L
Bad service I went in for a tire patch and the guy that checked the tires out told my husband there was 3 holes but he only patched 2 and we had to go back just for them to tell is they couldn't fix that 3rd one because it was on the Said if the tire then why did he patch the other 2 make us pay 50 dollars for that if we had to buy a new tire
-
May 2023 by Torres ESMERALDA
Bad service I went in for a tire patch and the guy that checked the tires out told my husband there was 3 holes but he only patched 2 and we had to go back just for them to tell is they couldn't fix that 3rd one because it was on the Said if the tire then why did he patch the other 2 make us pay 50 dollars for that if we had to buy a new tire
-
December 2022 by Gilbert Cruz
Always enjoy working with the McAllen crew very nice people they're ready to help you...
-
November 2022 by Cliff B.
My son took his car for alignment, tire rotation, oil change and a TX State inspection. While they have a waiting room, he had to get back to work, so we dropped the car off and I gave him a ride back to work. Quick Lane provided a ride for him to retrieve his car when it was ready. That was really nice because my son works within a couple of miles from there, but I it is a 30 minute drive for me. My son was very satisfied with the promptness and professionalism of both the work done and the service. There are several Quick Lane locations. This one is part of the Boggus Ford dealership and service center in McAllen. It is located on Hwy 83 Frontage Road on the west side of the complex. The waiting room was nice with seating for at least a dozen people. While I was there there were only three people. There was a TV which was, of course, showing the soccer world cup which is happening in Qatar. They had some coffee available for those who want it. I had never been there but was impressed. I think you will be too.
-
August 2022 by Eduardo Cossio
Excellent service and quality
-
June 2022 by Jeffrey Velazquez
Very nice
-
March 2022 by Rogelio R.
Took in my car to get fixed due to a tire pressure sensor fault , they told me they were gonna change it , they took off the message and the next day same thing but on the rear driver tire, so basically all they did was rotate the tires and not change out the sensor and thought I wouldn't notice , basically thinking I'm some kind of idiot . Horrible customer service the manager doesn't speak to you directly and leaves you talking to yourself , I do not recommend going here! That's why everyone always refers to go to hacienda Update : went back again for the "sensor issue" came to pick it up 3 out of the 4 wheels were scraped and basically scratched to where the lip of the wheel is cracked
