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October 2024 by Zeviany H.
PMI is very detailed oriented and very detailed with how they take care the properties and tenants.
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October 2024 by Edwin Colon Montalvo
Beautiful properties and great communication with staff
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October 2024 by Diana H
We’ve been renting with PMI RGV for a couple of years now, and they’ve been great. Communication has always been easy, and anytime something needs fixing, they’re usually on it the same day—even on weekends. We’ve had nothing but good experiences with them, and I’d definitely recommend PMI RGV if you’re looking for a solid management company that takes care of their tenants.
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September 2024 by Emmanuel Trevino
I’ve been working with PMI to manage my apartments, and they’ve done a fantastic job since day one. They offer excellent customer service, and I’ve never had any issues. My apartments have stayed rented consistently without any tenant problems. PMI is professional, reliable, and always on top of things. I highly recommend them
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September 2024 by Victor Trevino
I have been renting at Villages at Westgate in Weslaco with PMI management, and my experience has been exceptional. From the beginning, they have been consistently professional and attentive to my needs. Whenever I call for repairs, they strive to address the issue on the same day, which shows their commitment to keeping everything running smoothly.
The staff also provides outstanding customer service when I go to pay bills. They are always optimistic, friendly, and willing to assist with any questions or concerns. Their dedication to providing a hassle-free and positive rental experience really stands out. I highly recommend PMI management to anyone looking for a reliable and caring property management company.
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September 2024 by Erica Garcia
This company has been very unprofessional. The office people make errors like undercharging and come back to try to change it. They list apartments with items like a dishwasher that doesn't work and then return to say to the tenant that the owner doesn't want to repair it. After being at PMI for 2 years and between me paying $200 for a clean-up of a serious bug problem and the AC unit never getting fixed making my light bill 400 a month. PMI lacks proper management and professionalism.
Update: 8/2024 Management makes a an assumption in stating that maybe my light bill is high bc I want the ac at 67 degrees. I've never kept my apartment at 67 degrees, 78 degrees is reasonable. Further I have never asked for a new ac unit, that is what was recommended by the 1st or 2nd technician. The technician tell me one thing and then tell management another when i provided text proof of the original complaint. I opted to pay for the maintenance and they said no. Finally, I've just gotten an email with renewal rates and then another with a disregard email due to automation. I'm not making the issues up, the receipts are black and white.
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August 2024 by TEXAS DAVE
I called this company because the website advertises commercial & industrial management, but when I called, they say they are exclusively residential managers. Poor maketing....
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March 2024 by Narda Reyes V
Excelente service from the staff in leasing an apartment.
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November 2023 by Ralph Razquinzi
Horrible customer service and horrible maintenance department. Been trying to get a hold of someone for 30 minutes and I keep on getting hung up on and on wait. Get it together!
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November 2023 by Orlando Saenz
Great company.
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October 2023 by Carlos Nunez
PMI Team acknowledges the needs of their tenants and provides the best costumer services in the RGV.
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October 2023 by Jorge V.
Worst property management company out there. I have been calling for months now to have a fallen fence fixed together with some other maintenace issues and they never reply or send someone to fix my issues. Do not rent any apartments here on Albatross Ave. In Pharr!
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August 2023 by Tricia Cruz
If you are looking to rent an apartment with this “management” group, RUN. Do not think about it, don’t consider this as one of the outliers in the reviews, but as a warning. These people are some of the most unprofessional, rude, and disorganized “management” group you can find. They will lie to your face, even with proof, and they will deny that they ever said anything even when you have emails showing otherwise. They will deduct money from your security deposit for a “cleaning fee” that was never stated anywhere in the lease agreement contract. Even when asked to provide proof of where in the contract it stated that such a deduction would be made, they failed to provide it, and stopped replying to my emails. I cited Texas Property Code as a breach of violation in my tenant rights, and will be following up with a demand letter. Do not for any reason, talk to them over the phone, and always keep emails because these people have no shame and will lie about everything, especially Narda.
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May 2023 by Maria Henriquez
I've been calling several times to get information regarding the availability of the apartment and they tell me someone is going to call me soon with the information and nothing happens. Is the same guy answering the phone every time! The last time I explained to him the situation and he pretty much proceeded to hang up the phone after telling me they will call me. I live in Houston and I am in a rush to move to McAllen due to work. It's a 6-hour drive I am not able to do during the week. Finding housing is a necessity for me at this moment and they don't care to assist me.
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April 2023 by Luis Vasquez
Overall, my experience has been great so far! The application process was quick and easy. Once approved and cleared, I was able to move into the property within a couple of weeks. I could tell the apartment was cleaned as soon as I walked in. The apartment itself is spacious; it's a couple of miles away from grocery stores, fast food locations, gyms, and any other necessities you might have. The payment website is user-friendly so this makes paying rent at the start of the month go smoothly. Other than that, setting-up electricity and wi-fi only took a couple of calls and picking up the equipment.
