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December 2023 by Gloria Guzman
Excellent service for so many years. All of the staff is very friendly and always has a smile on their face! And right there in front of me giving great service which make me feel good!
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December 2023 by Aerial Salazar
Thank you Mrs. Velasquez for answering some questions and providing information regarding an account. Made everything very easy!
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December 2023 by Candelario Gutierrez
Teller Janie , good service , Thank you.
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December 2023 by Alex Morin
Always love the customer service here!⭐️⭐️⭐️⭐️⭐️
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September 2023 by Marcos Garza
Thank you so much to Ms Laura Espino. She was extremely helpful and helped me with my loan. I didn’t think I would get approved but she guided me on what to work on and I was approved.
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April 2023 by Maricela Deleon
Great customer service, great bank
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March 2023 by Troy Graham
Very good experience, compared to another credit union who I won’t mention. If you want just a regular checking and savings account, without the fees, come here! If you want friendly customer service, come here!
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December 2022 by Rock rodriguez
I've been banking here since they opened. They are always friendly, courteous and professional. Today, Kassaundra helped me. She was excellent. Their liberty checking is awesome with the opportunity to earn over 3.% on a checking account
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December 2022 by Heather Gonzalez
Respectful & kind staff. Efficient service!! Very impressed with their professionalism.
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August 2022 by CurtdawgsDogs LLC (Curtdawg’sDogs)
They charged me 600 in overdraft fees when my account is positive over the last 2 months. They won't let me access my online banking because it's disabled and I moved. They want me to travel 1500 miles to sort this out. Now I have nothing and Idk if I'll make it through the month. This bank may be the death of me...
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July 2022 by Joe Torres
Cynthia was great, she explained everything very well. Highly recommend!!
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February 2022 by Orlando Garza
I recieved a personal check from one of my clients, when I went to cash it at my client's bank I was charged $15.00 because I didnt have an account with them. Does every bank do this? Because this has been my first time....
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January 2022 by Ely Carports LLC
I recieved a personal check from one of my clients, when I went to cash it at my client's bank I was charged $15.00 because I didnt have an account with them. Does every bank do this? Because this has been my first time....
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October 2021 by John Flores
My first bad experience was I financed a boat with NavyArmy CCU. The seller was given a check from them and they charged him 35 dollars to cash their own check.My second bad experience when I went in looking for a loan on a flatbed trailer. The branch manager gave me an outrages interest rate of 7.9. I explained to her it was a secure loan because it was a utility trailer and not considered a recreational vehicle. As per the guidelines of the State of Texas, it's considered a utility vehicle not a recreational vehicle. She refused tom give me a better rate even with a high 780 credit score. I financed somewhere else at 3.9 percent.My third The second I paid off my son's car back in August. I was told at the counter that I would receive the title in 5-7 days. Weeks went by so I called NavyArmy CCU. Their explanation was since I didn't have a checking account with them it would take 10 days. 10 days came and went and I called them yesterday. Now the latest is I will receive my title around the 29th of September.My advice, DO NOT USE THESE GUYS FOR BANKING. They lack customer service!
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August 2021 by Julianna Ettl
4 years ago my life changed forever. My Mother passed away, Dec 11th, 2020, my Dad passed away. They had a loan thru NA credit union for a truck. That was my mother's and she loved it. On the day our dad died, my scammer of a brother went to TX and brought the truck back to MN. From day 1, I have been asking and pleading with my brother to let me take over pymts. He would not give me any infor on it. 2 weeks ago today, the truck was repoed. I have called numerous times to Navy Army credit Union (had to hire a lawyer from TX, he gave me the info) trying to take over the loan, even before it was repoed. I was told they could not help me. This particular truck is not just sentimental to me, I promised my mother that I would take care of it. I know where it is. At an auction here in MN. No one can seem to help me in this matter. I am not sure why the credit union cannot help me. Don't they own it? Why can't I just pay it off? I was told the credit union could stop the sale at the auction but they won't. Please, I am begging for anyone's help. I feel like I have failed my mother. I need her truck desperately. Don't know where to go now.
