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October 2023 by Google user
Excellent costumer service! especially the manager Irery she is always helping and going on and beyond for her store i myself live in weslaco and i keep coming to her store she has switched all my 8 family members !! I also have never had problem giving my payment like in other locations defently need more people like this (she also smells really good all the time and it makes our visit even more enjoyable)
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April 2023 by Veronika Lively
Showed up to the business, seen a lady standing outside then clearly seen a sticky note that was placed on the door saying 5 minutes. Waited well over the 5 minutes was trying to get a new phone but I guess they will lose out on that Commission sorry for your loss.
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September 2022 by desi rios
0 STARS! DO NOT BUY ANYTHING THERE!!!! THEY LIED TO ME JUST TO SELL A PHONE. THEY TOLD ME I WAS BUYING A PHONE THEY WERE BEARLY GOING TO PUT UP AND IT WAS NOT TRUE. THEY HAD A NEWER VERSION ON THE STAND???? (WHICH I LATER FOUND OUT) WAS VERY PATIENT WHILE THE GIRLS WERE HELPING ME FOR A WHILE AND THEN TO BE LIED TOO.ALSO, THEY HAVE NO SUPERVISORS JUST A MANAGER SO THERE WASNT MUCH THEY CAN DO BUT I HOPE THIS HELPS PEOPLE OUT. SAVE YOURSELF THE DISSAPOINTMENT. ALSO THEY SAY THEY CAN SELL THE PHONES WHATEVER PRICE THEY WANT AND THEY ARE OVER PRICING THEM MORE THAN OTHER STORES. I CALLED OTHER STORES AND THEY WERE ALL SELLING THEM THE SAME EXCEPT FOR THEM?????WEIRD VIBES THERE!!! NEVER GOING THERE AGAIN, SOLD ME A PHONE THAT SAID 2021 ON THE BOX BUT ONLY CASES FOR 2020!!!!!
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August 2022 by IAMfreeWILL William,F
Horrible staff. Gave me conflicting information and wouldn't even admit it. They charged me to switch phones so I could use the old one on another network. Gave the phone as Christmas gift and when the recipient went to activate it they said it was still locked. When I went back to Metro, they told me they couldn't unlock phones even though they told me they unlocked it last time. Very ignorant, incompetent, and inconsiderate.
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June 2022 by Tony Carazco83
Awesome help, had problems with my device and Vic fixed them for me. Best customer service I've experienced!!
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June 2022 by Crystal Zavala
Best place to get your phone!!! Excellent customer service!!! Easy and fast!! I was in and out!! Thank you guys!!!!
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May 2022 by Jackie Membreno
They're always great help at this location, I'm a happy customer each and every time I come here.
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May 2022 by gilberto geffroy
Awesone customer service Víctor really helped me out and fixed my issue.
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May 2022 by Luis O. Perez
Great customer service as always!
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February 2022 by Nathaniel Hobson
Happy with my new phone!!y My old phone had a huge crack on the screen and victor provided me awesome help and great customer service, he even mentioned something about an ACP program and explained how it worked but I was in a hurry and knew what I wanted already but I'll make sure to mention it to my buddies!!
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February 2022 by David Rosa
My phone wasn't receiving text and victor fixed that, outstanding customer service.
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December 2021 by Lynn Spear
Had a major issue with my phone but thankfully for Vic it got solved.
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October 2021 by Red
I had an amazing experience today here. I can't express how satisfied I was after getting my new phone. It is all thanks to Brandi. It was 6:30pm and the store closed at 8pm normally stuff like this takes time to process. I was switching carriers to metro. She was very kind, polite and professional when I was welcomed into the store. There was a bit of trouble from switching from my old company, but she kept trying her best in order to help me. It was already closing time at the store, but she still stayed to help me till the job was done. Not anyone would do that, she's definitely someone who cares about her job and giving the best experience when coming to the store. I wish more people would be more like her. (If it were me I would give her a promotion or a raise lol.) Definitely a 100/5 experience! Thank you for everything!
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September 2021 by Maria Soto
Wonderful service and attention to detail. Representatives were very friendly and courteous.
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September 2021 by Alonzo Acebedo
I was having issues with my phone, went to another location and they couldn't figure it out but I came to this store and in less than five minutes it got solved!! Awesoms employees!!
