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February 2024 by Ester Villanueva
Frida helped me a lot with my new lines, she took good care of me.
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January 2024 by Ida Gonzalez
Great service as soon as you walk in
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October 2023 by Michele Gutierrez
Staff every helpful, great customer service
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July 2023 by Baare Burfgt
Emmanuel canceled my line and I struggled to get my phone back. It has very bad service. I would rather go to another store than return to that store.
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July 2023 by Temo Perez
Excellent atention.
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June 2023 by Veronika Lively
After multiple stops to different metro stores in McAllen finally found one who's customer service is freaking amazing! Thank you Emmanuel for you great hospitality, your help and for taking the time to help me. Remind your fellow co workers that just because you don't get anything out of something shouldn't mean you shouldn't help them if you can
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May 2023 by Alberto Gonzalez
Very helpful in the store employees were very helpful . Vanessa and Emmanuel. Great customer service
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November 2022 by Lizbeth Salinas
They never answered The phone. I called more than 20 times and no answer and I had just left the store so it was open.
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August 2022 by Hu Bunny
Called. And I guess imma go visit they to busy to work
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September 2021 by Marisol Arcos rodriguez
(Translated by Google) Today I went to change my lines to the subway, the lady who attended us asks me if I want new equipment? I answer him that if my cell phone works, even if it is from another company and there is no problem, I will stay with my equipment. I made the corresponding payments and when I activated my line the phone was blocked, and they told me that I have to buy a new device because mine no longer works, obviously it bothered me and I told him how is it possible. That they tire me out of the contract, the manager tells me that it cannot and that he cannot fix my equipment, and very rudely he tells me that it is already 8 pm, and that they are going to saw off. He left there without a line and without equipment. Terrible service from the manager. PS: the lady excuses herself, saying that she has three cemnas working there, that she didn't know that would happen.(Original)El día de hoy fui a cambiar mis líneas a metro, la señorita que nos atendió me pregunta si quiero equipo nuevos? Le contesto que si mi celular funciona aunque sea de otra compañía y no hay problema me quedo con mi equipo. Ago los pagos correspondientes y al activar mi línea el teléfono se bloqueó, y me disen que tengo que comprar un equipo nuevo por qué el mío ya no funciona, obvio me moleste y le digo que cómo es posible. Que me canselaran el contrato, el gerente me dise que no se puede y que tampoco puede arreglar mi equipo, y muy grosero me dise que ya son las 8 pm, y que ya van a serrar.sali de ahí sin línea y sin equipo. Pésimo servicio del gerente,. PD: la señorita se escusa disiendo que tiene tres cemnas trabajando ahí, que no sabía que eso pasaría.
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April 2021 by robert lopez
Great service! Awesome employees!!!
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October 2020 by Yoli Osorio
I'm very satisfied with Metro's service. All my issues were resolved and all my questions were answered. I like that they are quite knowledgeable and eager to help. Thank you so much for your assistance.
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May 2020 by Aide Mendez
Bad costumer service ,my phone was broke and I needed a new phone and they come with "I'm sorry ,we need to send you a msg to your phone to verify that its your account " ? So how I suppose to get the text when my phone is broke ??? I had my account number and password and I been with metro for more than 3years ...
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November 2019 by Eddie Gaytan Jr.
the sales person that works here are very knowledgeable they help fast and quick definitely recommend
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September 2019 by Anthony Villanueva
Amazing service. Would recommend
