July 2021 by Yesenia Cazares
Horrible, I called several times left messages with the answering service and emailed them my travel plans have been waiting over 2 weeks to get a call back or reply..
July 2021 by Joe Espinosa
Top place to plan a vacation.
June 2021 by Juan Quesada
I asked for a quote and was given a quote on a travel package in a good quick responsive way. Also there were reasonable prices, good airfare and hotel prices and location. I will be using this agency for my next trip.
March 2021 by Sofia Chavez
Very professional and great service! This is my second time planning a trip with them and I haven’t had any trouble. Definitely would recommend to plan your trip with them!
March 2021 by Jerry Suarez
Reached out to them for price quotes on vacation packages and have not heard back from them. Been 2 weeks now.
February 2021 by Mario Garcia
Very professional services. Will guide you all the way until you’re satisfied.
December 2020 by nathaniel rosales
Very professional and very polite. I went here for my family trip and got a great deal.
December 2020 by Fernando Garcia
This is a great place to get the best deals. I got a package trip for Cancun:). Highly recommend.
November 2020 by Greg Jr carpio
Never got a call back even after my second interaction with representatives
January 2020 by Alejandro Campos Chessani
Excelente servicio! Todo económico, rápido y los mejores lugares para visitar!
November 2019 by Jessica Lopez
May 2019 by ricardo y claudia montes
(Translated by Google) Thank you for this great trip Fernanda
March 2019 by Adela Hernandez
Very friendly bus driver Loved it
February 2019 by Samuel F.
Over the years, I have used several travel agencies. All of my experiences have been good. Fernanda at the McAllen office of Kevin's travel agency is in a class all by herself in terms of magnificent customer service. This review necessarily will be a little long, but I want whoever reads this to know just how committed Fernanda is to her clients. We first met in early January when I wanted to begin traveling through South America. Medellin, Colombia was to be my 1st stop. I met with Fernanda on a Friday and we began to work out details. I was to return early Saturday afternoon to finalize them. Unfortunately, I was delayed and did not get there until shortly after office hours and Fernanda had left for the day. I messaged her, and she said she would return to the office, which she did. Because I was not sure how long I would be staying in Colombia, I purchased a one-way ticket. When I got to Mexico City, I was informed by an airline agent I would have to have a ticket out of Colombia or Colombian authorities would not allow me to enter the country. I had about 1.5 hours before my scheduled flight to Colombia. I called Fernanda, and within about 40 minutes, she had booked and paid for a flight from Bogota to Quito, Ecuador for a month after I arrived in Colombia. I felt reasonably sure I would need to change the Quito flight at some time because i did not know how long I would want to stay in Colombia. When I was ready to fly from Medellin to Bogota, I messaged Fernanda, who made flight reservations for me. She is very careful to send tentative itineraries for clients to approve. I looked at the itinerary she sent, and it seemed fine. However, it wasn't. We BOTH missed the fact the wrong flight had been booked. It was as much my error as hers. I discovered this about 9:00pm before my flight the next morning. I immediately sent a message to her. Even though it was well after office hours, she promptly responded. Within about an hour, everything was corrected and she had me on the correct flight to Bogota. The entire South American trip is very open-ended. After 3 weeks in Colombia, I was ready to travel to Ecuador. I contacted Fernanda, and she found a suitable flight for me from Bogota to Ecuador and also booked a flight to my next stop for my South American travels. As I hope this review conveys clearly, Fernanda is extremely willing to go above and beyond in helping her clients have a great travel experience. To say I recommend her strongly, exceedingly strongly is an understatement. She is friendly, efficient, and extremely willing to help. Book your travels with her and you will be in good hands.
September 2018 by Nayeli Lira
Great service and great deals. I recommend.