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July 2024 by Mando Rodriguez
I was warmly welcomed by Stephanie, even though I initially came off a bit rude. Despite that, she remained polite and cheerful. When I needed help finding a birthday gift, she assisted me in creating a set at the color bar. Stephanie was incredibly helpful, showing me the different colors and giving her opinions to help me decide. Our interaction was delightful; we chatted and laughed throughout. Thanks to her, I had a great experience, and the birthday girl loved her present! If you need help shopping there, look for Stephanie.
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July 2024 by Kimberly Murillo
I went to shop today on a Saturday so you know it was busy but one of the workers there took really good care of me and my friend and made us feel really appreciated! Her name is Ronnie and she is honestly the reason why I will be coming back to shop for more jewelry!
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June 2024 by Veronica Berrones
Very pleased with the help that Lynn provided me to pick out the right gift for my daughter
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May 2024 by Adrian Perez
I am usually not one to voice any customer service. But I felt like I needed to emphasize my recent trip into this store. My daughter wanted a particular stone and there wasn’t any left. The sales staff girl who helped me went all over the store to see if she could find that stone and then went into the back for a few minutes. She was able to locate the stone and quickly made the pieces I needed. I think she could tel I was agitated because it took longer than I would have liked, but she engaged in conversation and even made sure to wrap up the gift nicely for me. I asked for her name because I needed to give the much deserved shoutout. So if anyone ever needs major help when looking for a gift, make sure to ask for the sales associate named Crystal. She really made my experience.
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April 2024 by Ada M
Went to my local Kendra Scott store at La Plaza Mall. This place is always busy, but the employees are quick and helpful with customers. Very satisfied with my purchase; and happy with service received. Employees are helpful and always try to help the customers.
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March 2024 by Natalee Avila
Finally was able to give my daughter her birthday gift, she loved it! I was originally going to return a pair of earrings and take the store credit, but the young lady that helped me showed me a complimentary piece that elevated the earrings they were supposed to go with. I believe her name is Lizzie or Leslie tall, braces, white and black hair. I took additional pieces for myself that I hadn’t seen and loved the combo options she gave me. If there was a survey for employees I would absolutely write on her commendable customer skills. I ended up purchasing the wrangler bracelet too since she explained how the proceeds go to FFA students, as an FFA parent I know the time and energy that each student puts in. Thank you Kendra Scott for working with our students! What I really want to underline is how Leslie talked to me, she took her time to ask questions and made me feel like I was more than just another customer in the store. Employees like her make a customer want to come back, she remembered my daughters heifer and at some point without me knowing slipped a yellow card that says “Wishing you and Spike the best of luck at market and RGVLS.” My family and I are thankful for treating us like valued guests/friends, this token and small touch are not without notice. -FFA Proud Mom
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February 2024 by Shannon Guerra
Went by this weekend, and there was a line to shop. It’s fine, don’t mind. I was greeted by most of the employees and didn’t need help at the time they offered. When I was ready, they were all busy which I understand. What got me was the cashier. He was rude and I felt he was annoyed that he had to grab my item from display. The eye roll was unnecessary from him. I think I made it worse because I did not make eye contact I did not mean to but when he was coming back to the register after grabbing my item, he had a long camel toe with the tights. It hapoens To all of us but I got uncomfortable and was embarrassed that I noticed so I did not want to meet his eyes incase he noticed. Overall my experience was below mediocre
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February 2024 by ADELA
I have purchased from this location 3 times and every single time I have been treated rudely. One of the times I was asking an associate for a necklace for my daughter. He literally walked away as I was still talking and got the necklace when he was done chitchatting. When he gave me the necklace he didn’t even answer the rest of my questions but instead went to ask someone else if they needed help. On a previous visit the associate just looked me up and down and kind of laughed and kept chasing me around the store. When asked if she needed something her response was I’m just keeping an eye. The only reason I continued to purchase is because my daughter loves this jewelry, but I’ve decided I will no longer give them my business just to be looked down on.
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February 2024 by Annalise Reséndiz
I’m going to start off by saying I was ready to call customer service to complain. I went in for a return but the girl that helped me, Lizzie said she couldn’t do it because the person who gave it to me got it in September. I don’t know the policies so how was I supposed to know the days for a return. I’m going to say I was rude to her, I cussed her out but she never changed her personality or lose her temper. i had another item to return, and I was still upset but she still helped me even though I treated her bad. She tried every way to find the purchase and we finally found it. This is what made me stop wanting to call customer service. She continued to help me, never changed her attitude and I was super surprised how calm she was. There was a long line outside and only 2-3 employees including Lizzie. She ended up helping 8 people, i counted them just incase she messed up so I could tell customer service too but she was quick with the people and the way she had people at the stones listening to her was wow. She’d excuse herself and go to the other, then to the other and she had another group and she explained white in this way that made me get a pair too. I’m not sure if she’s a manager because of the way she was, if you heard a manager voice like confident that’s the way she spoke. If she’s not, she’s probably a leader because she kept looking around to see who was coming in and out too. I used to intercept surveys so I paid attention to a lot things. If you need help getting an item, or if you just have questions look for her. She listens, understands, and makes your experience feel like your talking to a friend. I shared something personal with her and the answer she gave me was genuine with care in the way she talked. She could’ve treated me differently because of the way I treated her but she was professional and kept checking up on me when I walked the store to look for things. Look for her, she’s not hard to miss tall and super white
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January 2024 by Yunhe Dimas
This McAllen locatoon needs more work when it comes to customer service. I was very disappointed with the cashier who rang me up. His attitude was unfriendly and snooty. Most of the girls there could use a training on customer service; unwelcoming, unfriendly, and arrogant. I will continue to buy my Kendra Scott from Citas in Harlingen, Weslaco, and Brownsville. But this was the first and last time from this location.
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December 2023 by Ma. Guajardo
Customers service reps act very snooty. I brought in broken earrings and they didn’t replace any of them because they aren’t made anymore. That’s ok, but the higher than thou attitude is unnecessary. It’s your earrings that are broken/rusted not me! FYI- some of us like to own our earrings longer than one year. I was told that I could walk around and look while they “cleaned” a pair. No, thanks. I don’t want anything from Kendra anymore.
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November 2023 by Diana Cremar
Eduardo was excellent! I came in looking for a specific earing and he found it. He also found a stone to make a beautiful necklace.
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October 2023 by Jony Glz
Nice place
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October 2023 by christina limon
yani, lupita. and eduardo were absolutely amazing!!! I can’t say how much they helped me. I would definitely recommend you going to them to buy your Kendra jewelry. ?
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October 2023 by yolanda robledo
Caitlyn was so amazing! she’s super sweet and was great with helping me use my birthday discount!!
