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October 2023 by Mario Gallegos
Great selection of products and awesome customer service.
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July 2023 by Miguel De La Rocha
The guitar master surgeon was very welcoming, knowledgeable, friendly and skillfull. Only knocked off a star for the loud music while talking with the guitar surgeon for my issue....frustrating as I couldnt hear him or my guitar...
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June 2023 by Gilberto Trevino
Ask for my boy Mario he will get you taken care of 100
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April 2023 by Iraida Rodriguez
Excellent! David helped a lot in our shopping experience!
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April 2023 by isabel Hernandez
The person we were looking for was not there and the one that attended us ddnt really know too much about our problem.
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March 2023 by Nathan Steele
Awesome service! Great deals! Local and tons of stuff in stock
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March 2023 by Juan M. Alvarado
A wonderful wonderland of music! Guitars, basses, speakers, mixers and so many toys!! Staff was great and knowledgeable but what blew me away was the prices! Price difference if $30 to $50 below Guitar center and sweetwater. Going back for a bass amp next week. Hope they still have it then.
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December 2022 by Guillermo Tamez Jr
Nice little place to find musical instruments from guitars, speakers, accessories and instrument repair. Staff is very knowledgeable and friendly to help u with anything your looking for.
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November 2022 by alicia zamora
Love this place! I started playing guitar an year ago and I bought my first classical guitar there, And I have no issues with it. I have learned so much on guitar , I went from playing small Melody's to playing chords and now I'm playing Barre chords! I absolutely love my guitar I got from Hermes Music. Also, the people there are so friendly. I didn't ask for the guys name but the one that helped me pick out my guitar was so kind.
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May 2022 by Ramon Montoya
Nothing in the store has a price on it. Not a single thing. I'm not kidding. Absolutely ridiculous. I was trying to buy some equipment, but I left empty handed. It was annoying having to wait and ask for the price on everything.
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April 2022 by Favian Segovia
My son loves going to this place. It haves great variety. Like any place what they don't have they can get. I guess also because of the size of the store they are limited to only common music used in the area. Recommend this place to anyone wanted to get started in the world of music.
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April 2022 by Charito Salinas
Fast friendly service...thank you Mr. Benjamin for fixing my guitar,awesome job. Blessings to you :)
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January 2022 by Thelma Avila
I got help from an employee, but he didn't seem very interested. I bought violin strings and a music stand. Maybe I didn't spend enough money...
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October 2021 by Mick Liszt
These guys on both Mcallen and Pharr stores keep giving different prices on the same item. Went to try and purchase a guitar and the guy kept trying to upsell me even after i told him how much i was looking to spend. He kept pushing to take one out on credit or showing me guitars i wasnt even looking for. I knew more than he thought I knew. These guys really dont help at all with what your looking for. Extremely disappointed with hermes after all these years ive gone, I wont be purchasing at either store no more.
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July 2021 by Kim K.
I bought a guitar online and had it shipped to me. They shipped it to me within 3 days, but when it arrived, it was missing all of the accessories that should have been included, such as the gig bag, warranty cards, truss rod tools, etc. that it shipped from the factory with. When I asked their CS people, I received an email a week later saying that they weren't going to do anything. Mind you, I didn't get any kind of deal on this, I paid full new list price (no discount) and received a used instrument missing parts and with play wear. This is the type of behavior that makes me really hesitant to deal with this retailer again. What's on their website doesn't matter, if you are going to deal with these people, be very very careful about what you are buying. They don't need or want my repeat business, I suspect I'm not the only person they don't care about.