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November 2023 by Brian A.
you'd swear they were whipping up the medications from scratch in there the way it took so long. every time I pick up a prescription from here I download a new audio book to listen to in anticipation of this wait.
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October 2023 by Nick
Nice employees.. HORRRRRIBLE, just horrible horrible lines… hire more staff please. I can’t be waiting 45 min for my one, maybe two prescriptions. It’s outside AND inside. You’d think inside would be quicker cause nobody wants to go inside and wait but nope. JUST AS LONG. Pls hire more people this has been going on for months.
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October 2023 by Kim Ranson
The ALWAYS ALWAYS have a line inside and drive thru - it’s RIDICULOUS!!!
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June 2023 by Leslie D'Lorm
I just called to transfer my prescriptions from another pharmacy. I first called the location at Freddy Gonzalez in Edinburg; the girl that took my call and information was so slow, I had to repeat myself and had trouble trying to find the medication name I take…I called this Trenton location and Rebecca took my call, she was so fast and even pulled my healthcare plan without having to ask me! Wow! So efficient!
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June 2023 by Jorge Perez
HEB-Pharmacy 901 Trenton are, McAllenI went to pick up my medications at the pharmacy and only one was ready to pick up, Jennifer (pharmacy worker) tells me that she couldn't pick up the other one until Tuesday, she asked another worker for the prescription to look for it in another pharmacy and she tells me that my medicine if it is ready, wait to take it, they gave me the missing medicine and I left.All this happened in front of Jennifer, she did not have the courtesy to apologize and neither did she have the intention of solving the problem, her response was to ignore what happened, with unprofessional workers like Jennifer, they should not be serving the public, let alone in a sector as delicate as It is a pharmacy, where people go because they have an illness or disease.The rest of the staff behaved very professionally and willing to help and work. I hope that in future visits to this pharmacy this issue will be resolved
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April 2023 by Darell Sanders
Such a disappointment. Never had I had this experience in any type of pharmacy you call no one answers phone, hold times are long prescriptions can take up to 24 hours after received. They also give inaccurate information about prescriptions being ready. All the staff says they have so many prescriptions and 3-4 people are calling at once. They need to hire new personal to keep up or say they no longer can fill prescriptions
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March 2023 by Kim Burke
Add-on [whats the point in having two drive through lanes if only one of the lanes are serviced at a time?] When new patients are dropping off scripts... more information on wait time would be very appreciated. Especially when that customer came inside the store.... to obviously wait for it to be filled. More attention to detail with customer service is definitely recommended. Also did not appreciate how my medications were slammed down on the pick up counter along with the receipt to sign and the pen. Firmly slammed down. Very rude.
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December 2022 by LKC
This pharmacy has been absolutely awful since they opened. They have never had a good staff that puts patients and customers first. The last time I was there my. prescription was called in at 2pm, I got there at 7:30 pm and it still wasn’t ready and they were closing. So I had to wait for the following day around noon before it was ready! That cost me another day of missing work! I needed to be on the meds to for 24 hours before returning to work… so thank you HEB for constantly dragging your feet.
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November 2022 by Maria Dolores Saavedra
Awesome food veggies everything that I want is there I don’t have to go nowhere else. I love the people as well. They’re awesome.
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October 2022 by Tina Zimmerman
Expect to wait 30-45 minutes in line every visit. The drive up does seem to take preference over people waiting in line inside.
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September 2022 by Sarah Jo Labus
The pharmacist was super nice and helpful. My medication came back as a prior authorization and the staff was able to get it resolved the very next day which I greatly appreciate! Awesome pharmacy
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July 2022 by Lucinda Torres
Great selection and friendly staff!
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May 2022 by Roberto Duran
This is the worst HEB pharmacy in the state! Managers and upper brass need to be fired! Just look at all the complaints and thry never pick up the phone I once spent 10 mins letting it ring and no one answered lol just wow
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March 2022 by Max
Girl with long dark hair was rude. Don't y'all teach proper customer etiquette here? So much for being customer service oriented ?
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February 2022 by Molly Aquarius
Horrible people working there. How hard is it to put pills in a bottle. I came by 3 separate times to get my prescription calling before each time to make sure it was ready and it still wasn’t, they kept telling me they didn’t have the medication in the store yet and to come back the next morning. Then all of a sudden when I bring up that they’ve already told me to leave and come back, “oh well I guess I can tell the pharmacist to get it ready for you come back in a half hour” so you you have the medication in the store or not??? At least keep up with your lies if you’re going to. Better off sending your prescription elsewhere.
