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July 2024 by David Vicario
I have just recently had my first visit here at Goodyear service station. I am a person that will look up reviews and also leave reviews. I am making this review today to let it be known the personal experience that I had. I dealt with the store associate Rose who was very professional in helping me the help that I needed at the time. I was then introduced to the store manager Ramiro which then honestly went above and beyond in helping diagnose the problem that I was then having with my vehicle and also went to help me figure out financially how to get the work done and fit my budget. I will honestly say that I have had a great experience here at this Goodyear located on 23 rd street in mc.allen. So I will personally continue to be a loyal customer. I highly recommend to anyone else that might be having any automobile problems think Goodyear auto services.
I made this review somewhat prematurely.... After this review was made... I had received my car back and was under the impression that all was okay with my vehicle and what I had originally come in for was fixed. Oh boy was I ever so wrong ! I left with more problems that I had originally come with on my vehicle. First off the bottom of my bumper had been taken apart for whatever reason and never put back together correctly. So another words my bumper on the bottom is pushed out. Also when I left the shop I come to find out that I also had a low tire sensor in wich I didn't have before entering the shop ! I had to return my vehicle to them to supposedly make some adjustments that did not happen and mentioned to them about my low tire. Then wich Ramiro then said that they would fix no charge, but guess what... when I left the shop my car had left with more problems and my tire was still showing low tire pressure! So I'm making this review to let others know to do beware of having your vehicle serviced here at Goodyear in mcallen on 23rd st ! In the end I have had to take my car to discount tire to have the tire patched. When the tire mechanic had broke the tire down and told me that the tire had NO previous patches ! Wich kinda left me scratching my head because Ramiro swore to me that my tire and car had been fixed ! Lies ! I have the receipts to prove all that I say. So anyone thinking about having the car serviced for any minor or major repairs, think twice before taking it to Goodyear! Everyone has the free will of choice of where to take there car to be serviced but don't ever say that I didn't warn you ! You will be just like.me stuck with a 800$ service bill like me for fixing absolutely nothing ! Do beware of Goodyear services ! Learn from my mistakes ! Never again ! I have nothing good to say about this place ! Oh and also don't make the reviews till after your absolutely for sure that all the work done is done correctly and to your satisfaction. Do your research people... I didn't and look at what happened to me ! Ramiro is not a man of his word at all ! SINCERELY a very unsatisfied customer !!! ? ? ?
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July 2024 by pablo montero
Always helpful. Very fast service .
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July 2024 by Nicole Velez
Excellent customer service and prompt.
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July 2024 by eloy salinas
Ramiro Cardoza, awesome awesome service. Took his time, gave me all options and best deal. This place never disappoints, HIGHLY RECOMMEND.
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June 2024 by Me Farias
Great customer service all the time.
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June 2024 by EVERT VILLARREAL
Ramiro, Carlos, and everybody at Goodyear are amazing! Incredible service, great prices, and awesome people!
Evert Villarreal
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June 2024 by Robert Gutierrez
Ramiro is nothing short of professional and doesn’t hesitate to make positive rapport. Danny’s perfectionism and attention to detail is well noted. Keep up the great work y’all. Happy Father’s Day!!!
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June 2024 by Danielle Vasquez
Good Service! 100% recommend. Ramiro was great and helped me when they were already going to close.
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May 2024 by Raul Banda
Dropped my car at 08:30 to get tire rotation, balancing, and alignment. Goodyear workers didn't get started to work on my car until I arrived to pick it up at 16:00. They had the car on the lift but no one was working on it. The manager on duty stated he called me to get approval for additional work (nothing to do with the work requested) but never left a voice message. If I take my car for specific work to be done, and doesn't get worked on for 8 hours, that horrible service. Employees and manager on duty need better direction and training.
Customers are looking for prompt, high quality service. If you call the customer, and the customer don't answer, LEAVE A VOICE MAIL. A text message will work as well. All around, terrible customer service.
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May 2024 by Charlie Cuellar
Good service!!!
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March 2024 by Iliana Martinez
Always quick, reliable service. They are quick to find the problem and fast at fixing it. Ramiro, Alec, Rose and Joshua always provide EXCELLENT customer service. They are professional, informative, friendly and courteous.
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March 2024 by Lou Ann Sarachene
Thanks for always looking out for your customers. You do your best to ensure work is done right. My truck is clean on the inside - no grease on seats and steering. Thanks for helping us get the best deals .
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March 2024 by Art
Great service, staff
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March 2024 by Rebekah Garcia
Ramiro and his staff were very helpful during my experience purchasing tires. They helped me thru the process and advised me on additional services I may need. Very knowledgeable and curious. Definetly would recommend to friends and family. I was very pleased with the installation and product.
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March 2024 by Eduardo Soto
Great service done by this team. Really helped me out despite my budget. Would come again.
