-
November 2023 by Marcos H.
there are much bettter clubs around the one in mc allen is old filty a dirty all the equipments is old you cant get into a accidenti have been trying to cancel my memebrship for 5 months.the company affilatied has not cancel my memebership even i have requested multiple times now i own more then 500 dllsdon t even think getting a memebership.the paymeny company is fraudelent
-
October 2023 by Jaime N.
Amazing that the GM of this facility is okay with taking advantage of an 18 year old kid and take their hard earned money.On October 2 my son purchased a membership. On October 3 he had to cancel the membership. It was due to a policy of the gym, which we completely understand. My son was wanting to use the racquetball court to practice on his color guard. We had the general manager (Oscar) come tell us it wasn't allowed even though numerous people on his staff told us on 2OCT and even when we showed up that it was okay. Again, we understand the policy and why it wasn't allowed....no issues with that.The issue is now that Oscar assured us that he'd put the refund request in. After a week we didn't receive the refund, I reached out to him, and he said he processed it and said he'd send me a copy of the processed refund. He never sent it. I've gone by and called, left messages....he has yet to respond. I feel that this is absolutely inexcusable, unacceptable, and unprofessional of him. Especially as a "General Manager".I am currently active-duty Army and was assigned here in the RGV area to teach at the university. When we arrived it was an important task for us to try and find a location that could facilitate his ability to practice and even workout. Again, understand the policy....but the lack of common courtesy of Oscar and him basically saying "screw you" to my 18-year-old son who spent his hard-earned money for the membership is ridiculous.Gym looks okay. Staff was all very friendly. GM, needs a lot of work... unless this is how he is for non customers. I'd hope he doesn't treat actual clients like this.
-
February 2023 by James G.
To be honest with you, I've been going off and on to this gym for four months and every single time I have went the Jacuzzis outside have not been heated, the sauna in the men's locker room has got trash all over the floor and stinks, the showers never have soap the hand sinks never have soap there's no paper towels for people we want to use paper towels it's just in very poor shape. Why is it that people can't seem to keep up with these gyms anymore as much as you pay for membership? How much were they prefer the Edinburgh gym and the mission gym most of all. Everyone at the Mission Gym is very professional and helpful and saw the staff at Edinburgh. I just wish that Mcallen would get it together because they have so much more to offer in their gym with the inside track ball basketball court, etc. it's a shame to see that people can't even make use of what they pay for.
-
December 2021 by Lauren Barrera
Awesome gym, great customer service from the front desk and the equipment is super good
-
November 2021 by Brian C.
I have never ever had an issue joining a gym before or refused service. This location and its employees were disrespectful and discriminating. My men and I are here to serve the local community and the state of Texas And are from other cities in Texas. We were told by staff that they would not honor 1 week free pass since we aren't local and that we will not be purchasing membership. I can't believe the disrespect on civil servants coming into this city to support them and turned away for service since we aren't not local. If this is how Gold's gym treating military members for their service to the country then this is a unpatriotic company.
-
October 2021 by Nikki Zamora
Great equipment, clean and friendly staff. Positive atmosphere.
-
October 2021 by Gabriel Regalado
awesome place state of the art equipment very clean and staff is very helpful
-
August 2020 by David Lopez
Terrible experience today 08/20 8:00 PM; Treadmills broken or not working and those that work are all occupied, people who do not clean the equipment after using them, in the boxing area a guy using all the equipment (the three punching bags) and when I asked if one is free, he mentions that he is using everything and finally, at least two stations without sanitizing liquid and without cleaning paper, I did not even spend 40 minutes in the place, I decided to leave, the conditions in Mission and Pharr are better. A good point with your temperature gauge.
-
August 2020 by Danniel Viveros
Nice clean place and customer service is great.
-
May 2020 by Alex Pimentel
Very poor customer service from some of the staff at this location. Some of the staff members are rude and lack basic courtesy. It’s a shame because some of the other staff give the best customer service and the location is well equipped and clean.
-
January 2020 by Nelly P.
The gym itself is fine but the culture and management responsiveness are poor. Folks rarely wipe down their equipment after use. The ladies gym is all glass so the creepers can see inside. The management is unresponsive to repeated complaints. Specifically after I endure verbal abuse from their trainer Bonnie and submitted two written complaints I never received a response. Better to take your money elsewhere.
-
December 2019 by Jace G.
Cleanliness 2 Equipment 2 Ambience 3 Price 2 Service 4 So I have been a member of this establishment for years. I enjoy going to work out and let all my stress from the day be let out productively. However, this location had some renovations, which it desperately needed. It seems that the gym is still going through renovations, with posted wet paint signs around the gym. Cleanliness of the locker room is understandable, wished it could be cleaner, but it's a changing area for a gym... Certain areas of the establishment seems to be storing gym equipment, broken machines, and a tan bed in corners of the facility. I understand the establishment went through a renovation, however those areas cluttered with equipment isn't okay and can be hazardous. The pool looks clean, the hot tub doesn't. Equipment at this establishment are limited. They aren't new but function for its purpose. It would be better if they had more machines so the wait time could be less. The environment is nice. Again it's a gym and you find yourself listening to invigorating tunes to reach your goal. But certain areas are cluttered with broken equipment, or if you look at the stretching section, you'll find a tanning bed upright with what looks like abandon desk items and gym equipment that isn't functioning. The Staff is welcoming and are always greeting you. The graveyard staff seem like they are just trying to get through the shift. Overall, I remember Golds Gym being the pinnacle of all gym establishments. It is okay but the establishment could be better. Hopefully it is just going through a phase of renovation and expansion. I will follow up with letting you know over the next few months of the clutter. Would I recommend this establishment, maybe... It's okay. However the name of the gym was once affiliated with prestige and not of a storage area, limited equipment, and over priced membership.
-
December 2019 by Jorge Villarruel Perez
Excelente experiencia. Gracias
-
November 2019 by Jerry Factor
I recommend me as ur fitness life changer ( trainer) and the beat down. Environment is exciting. Location is superb and the people rock like stone.
-
October 2019 by Ulises-Selena Bolanos
Excellent environment !!!
